Hotel Berlin Lichtenberg

Recent Reviews: 496

• User:Bente K

  Trip type: Business

  Disappointing service

  31 Mar 2025

  We were here with a school class. One of our pupils, who has coeliaki, got served a meal with gluten at the hotel. We were assured the meal was gluten free, but this was not the case. Our pupil got really sick, and missed a day of the school trip. The chef admitted the mistake and appologized the situation. The biggest disappointment was the management who were not helpful providing our pupil a new room after she got sick, even if the hotel kitchen was directly responsible for this situation. There were rooms available.

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• User:emmav305

  Trip type: Family

  Berlin Christmas market

  17 Dec 2023

  The hotel is lovely. Clean and comfortable. The bed is amazing! The location despite what the taxi driver from the airport said was great. Tram five minutes walking took us everywhere! The attitude of the staff was awful! Unhelpful and rude. Not enough staff. 30 minutes to register. No apology just rudeness!!! Shocking! I’m a single parent traveling on my own I was made to feel like an idiot!! We saved up for a long time for this trip and made to feel inconsequential!!!!!

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• User:Sara W

  Trip type: Couples

  OK hotel

  06 Dec 2023

  Clean comfortable warm however does lack facilities in the rooms i.e. kettle and fridge. Bar expensive small beer €3, bottle of water €7.50 no draught beer. No English tea at breakfast. Some staff pleasant and helpful .

• User:Ajlin A

  Trip type: Friends getaway

  Dustty

  02 Nov 2023

  Under the bed they have NEVER cleaned the dust, probably since they opened the hotel back in the sixties. Awful patches of concentrated dust. Have the ckeaning personal take a look at that. It really should not happen in any hotel.

• User:GailC1976

  Trip type: Couples

  Surprisingly good with excellent travel connections.

  07 Oct 2023

  I'm really surprised by the low reviews as this wasn't our experience at all. Yes it's a budget hotel, so I wouldn't expect a 5* star experience BUT our room was modern, clean, spacious and comfortable (the pillows could be a little plumper). The bed was two twins pushed together but this is common in Germany and the nordic regions, so not unexpected plus we both love having our own duvet and, after travelling, we now have this at home too. It was great to have a free bottle of water in the room and we also bought soft drinks from reception when we arrived. We were on the top floor (14th) and we had no issues with the lift. Staff were friendly on arrival and we even managed to access our room one hour early with no additional fees. We didn't eat in the hotel as we were there to enjoy Berlin, we got up early to have breakfast in central Berlin and had dinner before returning to the hotel. Public transport in Berlin is amazing and there are numerous tram stops near the hotel. We used the M6 most often (5 min walk from the stop to hotel) to Alexanderplatz and beyond but also used another nearby stop to use other transport connections to move around the city. It did take quite some time to get to and from the airport as you do need to make connections but everything was easy to do and we never experienced any late running services. Would we stay here again, maybe...we would not hesitate to stay in the hotel again but only if we didn't have early morning flights (which we did)! This meant that when we arrived, we had to carry our heavy bags around the city centre to make the most of our 3 nights (the hotel was too far away to go there to drop bags and then come back). We were so tired, that we chanced heading to the hotel early to see if early check-in was possible and they were very helpful. On our last day we had to get up at 4am as we were on an early flight home and it took more than 90 mins to go from hotel to airport, we would loved to have stayed somewhere near a station with direct airport links to get that extra 60 mins in bed. So if you don't have early morning flights, then definitely go for it and get a Welcome to Berlin card as that covers all of your travel including from the airport to hotel. Berlin is a brilliant city and we loved it!

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