Maxx Hotel Sanssouci Potsdam

Recent Reviews: 326

• User:al0al0al0

  Trip type: Couples

  Ideal location, disappointing service

  21 May 2026

  My wife and I spent four nights at this hotel during our trip to Potsdam in early May this year, and here's our experience:1. The location is ideal, especially for those traveling without a car. The hotel is located on a quiet street a few dozen meters from Luizenplatz and a few hundred meters from the entrance to Sanssouci Park. There are many restaurants, a pedestrian shopping area, and several public transportation stops nearby.2. The building is in very good condition. It was renovated several years ago, and there are no signs of wear or tear on the building or the rooms.3. Food - the breakfast was decent, but nothing exceptional. The selection is fairly standard for a German four-star hotel. The fruit selection was a bit limited, even considering it's May. There's a restaurant, but the menu didn't inspire any interest.3. Room - We stayed in a Deluxe Room. The size was as expected. There was no balcony, but the hotel clearly states when booking that not all rooms of this class have one.The bathroom is small and extremely inconvenient. The toilet and shower are located together in a small space without adequate ventilation. There's either no forced-air ventilation, or it's so weak that its presence is unnoticeable. The only place to hang towels is on the shower door handle (it swings outward, so everything drips onto the laminate floor, and there's no floor drain). So the towels don't dry. This wouldn't be a big deal, but they don't change them without a special request. Usually, in hotels, just placing the towels on the shower floor in the morning is enough to get them replaced, but no one checks this here.The room is sparsely furnished – what's there is of good quality, but it's clearly not enough. The bed is okay. There are no nightstands, only two open shelves. The chair is quite nice, but there's nowhere for another person to sit except on the ottoman, and sitting on a backless ottoman for long is uncomfortable. There are no chairs, not a single one, despite the ample space in the room. There's no table as such. There's a 35-centimeter-deep board bolted to the wall, proudly called a desk. The ottoman sits right next to it.The closet is very small, with barely any hangers.The cheaper rooms have a kettle and bags of tea, coffee, sugar, and powdered coffee whitener. The De Luxe room promises a coffee machine instead, and it does have one, but it's extremely basic. It makes one type of coffee from capsules and doesn't even dispense boiling water. It comes with four capsules, four sugar packets, and four powdered coffee whitener packets. There's no tea. Over the course of four days, they only replenished the powdered coffee whitener, which we didn't use, but they didn't bother to refill the sugar we used.I have to give the staff credit – they provided a kettle upon our first request, but they didn't bother to provide tea.4. CleanlinessOverall, the hotel is clean. The room was decently cleaned upon arrival, except for some dust on the bottom bunks near the bed. During your stay, cleaning is only upon request, and you're required to request it by 4 PM the day before (in practice, it can be done the same day). This wouldn't be a bad thing, but they also don't check for towels or the availability of coffee, sugar, or tea.5. StaffWhile very friendly, they're ineffective. The current shift forgets to pass on requests to the next. One day, we returned tired and sweaty after a long walk to find the towels still lying on the shower floor – even though we'd never requested cleaning for that day. It took three visits to reception and an hour to change the towels—each time they smiled, nodded, and said "right now," but there was no result.All in all, this is not the standard of facilities or service one expects from a four-star hotel belonging to a reputable chain. Given that our previous experiences with hotels in this chain had been quite positive, this disappointment felt all the more bitter.

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• User:rTannert

  Trip type: Business

  Clean rooms, delicious breakfast, great location

  01 Aug 2024

  Hotel was overall very nice, clean room, polite stuff. Breakfast was really delicious, I liked the option to skip daily cleaning to instead get a voucher for the bar.Also location is great, right in the center of potsdam so most of the main sightseeings were reachable by foot.

• User:Arevik K

  Trip type: Family

  Nice but firm bed and thin walls

  09 Jul 2024

  Stayed there 1 night with my family. Everything was great, excep that the bed was too firm and not comfy, so we couldn't sleep well and the we could hear everything from the next room. But, other than that, we liked it, breakfast was nice, very cozy little lounge outside and nice staff.

• User:Deal_H0und

  Trip type: Business

  Great staff and breakfast, rooms old with no AC or fan, courtyard noise to rooms

  28 Jun 2024

  Starting with the positives, the staff provide great service and are friendly. The breakfast team promptly had their buffet ready by 6:30am each day which was perfect since we had to leave for work early (you can book rooms with or without breakfast and the check-in card clearly says which you have). It's located a block from the Sanssouci castle so it's a wonderful walk over to it down a small quiet street.Hotel has the charms of Potsdam and has a nice outdoor courtyard dining area which is nice. However, on the negative side, rooms facing that side will hear people talking late into the evening and early in the morning (latter was fine with me since I was up but I can imagine conversations from the buffet breakfast would emanate up like that from the dinner/evening conversations).There isn't a fitness on site but they have a partnership with a local gym where you have to drop by the front desk to get access down the street.When I was there, the daily temperatures were in the low 30's Celsius and the rooms themselves were probably high 20's - woken up two nights around 4am with the heat. There's a little radiator for heat but no fan or cooling component (I heard that some rooms have it but not sure which ones do) - to not be able to sleep on a business trip due to discomfort is not helpful for being able to conduct business. I'd recommend it during cooler times or if you're going for recreation/vacation and having good sleep isn't the higher priority.

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• User:Pouya T

  Trip type: Couples

  Potsdam exceeded my expectations

  18 Apr 2024

  MAXX Hotel Sanssouci Potsdam exceeded my expectations in every way. The staff was exceptionally welcoming, the rooms were comfortable and clean, and the breakfast buffet was delicious and diverse. Its convenient location made exploring Potsdam a breeze. Highly recommended for a memorable stay in this beautiful city!