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Mercure Berlin Zentrum

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Mercure Berlin Zentrum

locationSchoneberg, Berlin

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About Mercure Berlin ZentrumAbout Mercure Berlin Zentrum

Location

This hotel is located right in the heart of Berlin.

Facility

The hotel has a lift and features 78 non-smoking rooms. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access allows guests to stay connected while on holiday. The hotel offers a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park for a fee. Further services and facilities include 24-hour room service, an alarm call service and a laundry service.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed or a queen-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

Sport

After an eventful day, guests can work out and recharge in the gym.

Meals

The dining area includes a restaurant and a bar. A continental breakfast buffet guarantees a great start to the day.

Amenities at Mercure Berlin Zentrum Amenities at Mercure Berlin Zentrum

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Indoor Pool

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      Number of Pools

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      Outdoor Pool(s)

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      Sun loungers

LocationLocation

Map preview

Around this property:

Centre

6 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

192

Very Good

388

Average

172

Poor

53

Terrible

26

Recent Reviews: 831

  • User:I5464XGgaryr

    Trip type: Solo travel

    Terrible experience

    rating09 Mar 2026

    Booked with the hotel to stay in September £ 785.42 I paid in advance . I had to cancel due to major surgery and I cancelled through the proper channels.However I have sent countless e.mails for the full return of cash paid and they have totally ignored me.I would say please be careful when booking with the company. Jacqueline Kromer, Geschäftsführer at Mercure Hotel Berlin Zentrum, responded to this review Dear Guest,Thank you for your feedback. We are sorry to hear that the cancellation and refund process caused you some inconvenience. For your upcoming surgery, we would like to wish you all the very best and a smooth recovery.We would like to clarify that immediately after receiving your cancellation request, we initiated the internal refund process to ensure that the payment could be returned to you as quickly as possible. In some cases, processing times may take a little longer due to administrative procedures and banking processes.In the meantime, we are pleased to confirm that the refund has been successfully processed and returned to you. We sincerely apologize for any inconvenience this may have caused during the process.Thank you for your patience and understanding. We would be delighted to welcome you to our hotel at a later time under better circumstances.Best regardsMercure Hotel Berlin ZentrumMirat CapliAssistant Manager Customer Care

  • User:I2008JDadamg

    Trip type: Solo travel

    My stay at Mercure Fuggerstrasse

    rating28 Feb 2026

    A small 3 star superior hotel in the heart of Berlin. Very close to metro station Nollendorfplatz and close to KaDeWe. You can also easy walk to the Zoologischer Garten ( station & Zoo). The hotel needs some renovation but still is in a good shape and its clean. This hotel is located also in very popular gay area of Berlin which is an advantage if you belong to the LGBT Community 😀😀😀 Jacqueline Kromer, Geschäftsführer at Mercure Hotel Berlin Zentrum, responded to this review Dear Guest,Thank you for sharing your impressions of your recent stay with us. We are pleased that our central location near Nollendorfplatz, KaDeWe, and Zoologischer Garten contributed positively to your visit.We are grateful for your recognition of our cleanliness and overall condition. Our hotel has been steadily refreshed, including the renovation of our restaurant and the installation of air conditioning in every room alongside modern fire safety systems. At the start of 2023, we introduced new Mercure beds in all rooms and have since added smart TVs to enhance in-room comfort and convenience.We appreciate your note about the neighborhood as well. Being situated in a vibrant, inclusive area is important to us, and we are glad this suited your preferences.Thank you again for your feedback. We hope to have the pleasure of welcoming you back for another comfortable stay.Best regardsMercure Hotel Berlin ZentrumMirat CapliAssistant Manager Customer Care

  • User:Martin U

    Trip type: Couples

    Miserly penny-pinching sullied the experience

    rating02 Nov 2025

    What should be a pleasant boutique hotel in a convenient location seems to have forgotten it is in the hospitality business. Any delusions of guest service are quickly dispelled at checkout when a standard request to store luggage on the day of departure is met with a demand for a €3.00 charge.Now, this is a tiny sum granted, but it's the principle. That it is (a) not an inclusive part of your room rate as at pretty much every other international hotel group, and (b) is not disclosed in advance so comes as a nasty surprise, tells you all you need to know about the attitude of management to guests.The luggage of other guests was stacked against a wall in the lobby, so not even secure.The usual "how was your stay?" was also absent, replaced at checkout with a terse "done". Jacqueline Kromer, Geschäftsführer at Mercure Hotel Berlin Zentrum, responded to this review Dear Guest,Thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay did not meet your expectations in all aspects and that you found the check-out process and luggage storage disappointing.Please allow us to address your comments:We charge a small fee of €1.50 per piece of luggage for storage. This policy was introduced because our space for storing luggage is very limited. In order to still offer this service to as many guests as possible – even when our storage area is at full capacity – we keep part of the luggage in a designated area right next to the reception desk. This ensures that a member of our team is always nearby and can keep an eye on the luggage.We fully understand that an additional fee may come as a surprise, especially when compared to other international hotel chains. Please rest assured that this decision was not made as a matter of principle, but rather for practical reasons and in the interest of safety and organization. Nevertheless, we take your feedback seriously and will review how we can communicate this information more clearly in advance to avoid any misunderstandings in the future.We also regret that your check-out experience felt impersonal. This certainly does not reflect our standards of hospitality and service. Please accept our sincere apologies. We will address this internally to ensure that our guests receive the warm and attentive service they rightfully expect.We sincerely hope that you will give us another opportunity to welcome you back and to demonstrate the quality and genuine hospitality of our hotel. It would be our pleasure to ensure your next stay leaves only a positive impression.Best regards,Mercure Hotel Berlin ZentrumMirat Capli Assistant Manager Customer Care

  • User:Adamj7777

    Trip type: Couples

    Great location, rooms a little dated.

    rating22 Sept 2025

    Location great. Clean. Nice staff. Room a little dated. One proper bedside table and another that seemed to be an adjustable bed-table from a hospital which felt very out of place in the room. The space for a fridge didn’t have a fridge in it so was just an empty cupboard. Jacqueline Kromer, Geschäftsführer at Mercure Hotel Berlin Zentrum, responded to this review Dear Guest,Thank you for sharing your impressions. We are pleased to hear that our central location, cleanliness, and the courtesy of our team contributed positively to your stay.We are sorry that certain furnishings did not meet your expectations. As part of our sustainability approach, we have for many years chosen not to equip rooms with refrigerators or minibars, which explains the unused cabinet space you noticed.We value your observations regarding the room setup and will keep them in mind as we continue to uphold the comfortable, welcoming atmosphere our guests expect. We hope to have the opportunity to host you again for an even more enjoyable visit.Best regardsMercure Hotel Berlin ZentrumMirat Capli Assist. Manager Customer Care

  • User:ANGELO V

    Trip type: Solo travel

    Good stay in Berlin

    rating03 Aug 2025

    Mercure Hotel Berlin Zentrum is very well positioned: it can be easily reached from Berlin Brandenburg airport by S- or R-trains plus U-bahn (metro). It is located mid-way from two metro stations (Wittembergplatz - U1, U2, U3 and Nollendorfplatz - U1, U2, U3, U4). It is also a convenient starting point to visit anything in Berlin.I had a good room with a comfortable bed. Insulation from outside noise was very good, and air conditioning was efficient although a bit noisy.The bathroom was also very good.Rooms are cleaned by default every third day of your stay.Breakfast was good, and staff were helpful. Jacqueline Kromer, Geschäftsführer at Mercure Hotel Berlin Zentrum, responded to this review Dear guest,We are delighted to hear that you enjoyed your stay at the Mercure Hotel Berlin Zentrum and appreciated our central location and the amenities in your room. It is always a pleasure to receive positive feedback.We place great importance on providing our guests with a pleasant and comfortable stay. We are therefore particularly pleased that you noticed our efforts in terms of cleanliness and service.We hope to welcome you back soon and thank you for your feedback!Best regardsMercure Hotel Berlin ZentrumDaniel KonieczniAssistant Manager Customer Care

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