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Mercure Hotel Berlin City West

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Mercure Hotel Berlin City West

locationSpandau, Berlin

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About Mercure Hotel Berlin City WestAbout Mercure Hotel Berlin City West

Location

This hotel warmly welcomes guests in Berlin.

Facility

The hotel has a lift and features 119 rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, medical assistance, 24-hour room service, an alarm call service, a laundry service, a hairdresser and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view onto the street from a balcony or terrace. All rooms are carpeted and include a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Comfortable sun loungers are available on the terrace. For guests who wish to keep active, cycling/mountain biking and tennis are available. Guests can enjoy a wide range of indoor sports, including a gym, bowling, squash and aerobics. A spa, a sauna and solarium are available in the wellness area. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. Staff are also happy to provide children's meals.

Amenities at Mercure Hotel Berlin City West Amenities at Mercure Hotel Berlin City West

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Bowling

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Indoor Pool

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Squash

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

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      Tennis

LocationLocation

Map preview

Around this property:

Beach

30 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

220

Very Good

318

Average

123

Poor

41

Terrible

19

Recent Reviews: 721

  • User:Guillermo S

    Trip type: Business

    Poorly mantained

    rating26 Mar 2026

    I would start with the basics. There’s a lot of inconsistencies the „ free parking“ means park outside at the street, the hotel itself has no parking on site. The hotel was I would assume at its glory many years ago and since then it’s poorly maintained. The carpets are very dirty, stained, also walls in general a very bad experience. The breakfast was not good as well coffee was tasting burnt and the tea was cold. Juices were very diluted and the list goes on. I do not recommend it. Stefanie Bobon, General Manager at Mercure Hotel Berlin City West, responded to this review Dear Guest, Thank you for taking the time to provide such detailed feedback. We are very sorry to hear that your stay did not meet your expectations. We would like to address a few of your points: Our information regarding parking refers to the public parking options in the surrounding area. However, we understand that this may be misleading and will clarify the description accordingly. We take your comments regarding the condition of the rooms and cleanliness very seriously and have already shared them internally in order to implement improvements as quickly as possible. We also sincerely regret your experience with the breakfast – this does not meet our standards of quality and freshness. We would be pleased if you would give us another opportunity in the future to convince you of our service. Kind RegardsMercure Hotel Berlin City west

  • User:Sofus S

    Trip type: Family

    Really Nice staff

    rating24 Jul 2024

    The hotel was better than i thought. The pool was extremly Nice and The staff too. The food was so delicios and The rooms were Nice and clean and The bed was comfortable. would defendly recomment:) Free parking just outside hotel - also The possebility of charging e-car Stefanie Bobon, General Manager at Mercure Hotel Berlin City West, responded to this review Dear guest, Thank you very much for your very good review. We are delighted that you were completely satisfied with us. We will pass on your praise for our staff and our establishment to all colleagues.We wish you all the best. See you next time again. :-) :-)best wishes from Berlin

  • User:sdr1690

    Trip type: Solo travel

    Worst hotel I’ve ever seen

    rating13 Jul 2024

    Pure and simply the worst hotel I’ve ever stayed in, it’s absolutely horrific. There is absolutely nothing positive about the place, even in the 1980’s this would have been tired so you can imagine what’s it like now.Arrived to find every single bit of glass at the front of the hotel smashed, we were told it had been like that for one month, that says absolutely everything you need to know.Avoid at all costs Stefanie Bobon, General Manager at Mercure Hotel Berlin City West, responded to this review Dear sdr1690,We are very sorry that you were not satisfied with our service. We would like to apologize for any inconvenience caused.In general, however, we prefer to speak to you in person. Dissatisfaction can usually be resolved. Next time, speak to the staff on site. We will be happy to help you.We wish you all the best.best wishes from Berlin

  • User:eirecoretraveller

    Trip type: Friends getaway

    good hotel

    rating13 Jun 2024

    stayed here whilst attending a two day music festival at citadelle spandau, hotel is a few mins walk from siemensdamm u-bahn station, which is just a few stops from the venue, so nice and handy. nice hotel, friendly front desk, they were able to sort out an issue with the room safe immediately after notifying them about the issue (just needed new batteries). didn't eat there because the bar and restaurant was closed for the weekend for some reason, but there is a fridge in the lobby and snacks, so we could enjoy them at the small outdoor pool area. room was fine, even had a small balcony, dead handy for the nitecap and last cigarette of the night. good value for money, would stay again for sure. Stefanie Bobon, General Manager at Mercure Hotel Berlin City West, responded to this review Dear guest, thank you very much for your wonderful rating and your detailed comments. We always strive to ensure our guests have a great stay. See you soon. :-) Kind regards.

  • User:waynewD8795RX

    Trip type: Solo travel

    Worst customer service

    rating25 May 2024

    Worst customer I have ever experience in my life. Due to unforeseen circumstances I can not make the reservation even though it is in a months time, I emailed & explained the sad situation & they completely just ignored it & wrote back saying we cannot do anything. I find this disgusting that they cannot have some decency to look into this further. Stefanie Bobon, General Manager at Mercure Hotel Berlin City West, responded to this review Dear Waynew,we are deeply shocked by your review, even though you were not at the hotel.You have booked a rate that cannot be changed or canceled free of charge. We discussed this with you as well.When booking, you can decide at any time in advance which rate and conditions you would like to book.There are different prices and conditions.In our modern times, all companies work with it, for example car rental companies or airlines.We would like to ask you to refrain from making such comments.It was your free decision and we can assure you, that you will be a good host.Best regards from Berlin

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