New Berlin

Recent Reviews: 386

• User:Herr_KO

  Trip type: Couples

  OK for a short stay, but we were unlucky with a construction site in front of the building.

  24 Mar 2026

  We stayed for two nights and while the hotel itself was OK, we were a bit unlucky with the timing. There was a strike of public transport (and the walk to the center is quite long) and we also had a construction site in front of the hotel. Luckily it wasn't too loud, but still an inconvenience. Additionally, the hotel didn't serve breakfast at the time and we had to go to another place for that (recommend Frau Hoing arond the corner!). As we are going regularly to Berlin, we are trying different hotels all the time, but this one didn't convince us to come back. Okan Yenigün, General Manager at New Berlin, responded to this review Dear Herr_KO,Thank you for taking the time to share your impressions. We are sorry to learn that the timing of your visit brought external disruptions and that this influenced your overall experience. We understand how public transport interruptions, nearby work, and breakfast arrangements can affect a stay, even when the noise remains limited.Regarding breakfast, we would like to note that it is available at our partner property, Sly Berlin, with pricing aligned to their standard. For added convenience, kettles are available to borrow from our reception. We regret that these options did not suit your plans during this visit.We appreciate your feedback and the recommendation you mentioned. We hope to have the opportunity to welcome you again at Hotel New Berlin.Warm greetings from New Berlin

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• User:vixma

  Trip type: Family

  Disappointing Hotel room – But Exceptional Service from Pietro

  16 Sept 2025

  We arrived at the hotel feeling quite excited about our stay. The property itself is modern, tastefully decorated, and ideally located – all the ingredients for a great experience.Unfortunately, things took a turn once we reached our room. It was noticeably tired, and the unpleasant odour coming from the carpet was simply unacceptable. We were offered an alternative room, but sadly, they were all much the same .Regrettably, we had no choice but to cancel our booking and relocate to another hotel nearby.That said, one shining light in this experience was the receptionist, Pietro. While we waited to view other rooms and finalise our cancellation, we watched him single-handedly manage the reception and bar, all while handling a stream of complaints – ranging from broken kettles and faulty toilets to booking issues (ours included).His professionalism, composure, and genuine friendliness were nothing short of remarkable.I sincerely hope the hotel’s management recognises what a gem they have in Pietro. If I were hiring for my own company, I would’ve offered him a job on the spot.He is, without doubt, the best receptionist we’ve encountered in quite some time, and we’re truly grateful for his kindness and patience during a difficult situation. Okan Yenigün, General Manager at New Berlin, responded to this review Dear Vixma,Thank you for taking the time to share such a detailed account of your experience. We are pleased to read that you found our property modern, tastefully decorated, and well located.We are very sorry to learn that the room did not meet your expectations and that the condition and odour you encountered affected your stay. We appreciate your candid feedback regarding the rooms you viewed, as these insights are valuable to us.Your kind words about Pietro mean a great deal. We are delighted to hear about his professionalism, composure, and genuine friendliness during a challenging moment. Recognising our team’s dedication is truly encouraging, and we will ensure your praise is shared with him.We hope we may have the opportunity to welcome you back to Hotel New Berlin and provide an experience that reflects the standards you anticipated.Warm greetings from New Berlin

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• User:xdancer22

  Trip type: Friends getaway

  Nice hotel with a couple of caveats

  23 Sept 2024

  Weird bed consisting of two single mattresses together, but very nice bathroom & mini-fridge -- also FYI the tv shows ONLY german programs and I am used to having at least ONE english news channel -- admittedly this is not a chain nor is it in the middle of the city, but otherwise it was fine. Proximity to the tram line was ACE, but the map provided by the hotel does not include the tram lines, I had to download the map on my phone,

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• User:228siljeh

  Trip type: Friends getaway

  Good service, especially Alan and Pietro!

  07 May 2024

  Very nice hotel, with a nice and friendly staff. Especially Alan and Pietro who did the extra to give good service. The hotel is close to tram line and s-bahn, as well as some cafes and a supermarket. All in all, a very good experience here. Would recommend.

• User:895habibac

  Trip type: Friends getaway

  Average hotel, some things to note.

  27 Sept 2023

  Stayed for 6 nights. Room is a decent size, and generally the hotel is clean. You can get the M5 or M6 tram about a 5 minute walk away, which takes you straight to Alexanderplatz. A massive problem was the blaring sirens and traffic noise you’d hear in the room all day and night. 4 large windows so it’s a lot of glass windows/doors. Really nice and bright for the room but very noisy so I highly recommend earplugs if you stay here. The room air con wasn’t working properly, and we couldn’t figure out how to use it. Reception can control it but as it wasn’t workin, it was pretty pointless. So a hot room all night and no chance of opening the windows due to the noise outside meant a bit of a comfortable stay. They did provide a fan however, so that was certainly useful. Reception aren’t very clued up with general tourist queries and local knowledge. You’re better off using Google and finding recommendations yourself. We didn’t have breakfast included in our stay but decided to try it one morning. Every item on the menu is €15, including a basic bowl of porridge- which is ridiculous. Other things such as a full English is also the same price but it’s probably more justifiable. I ordered the full English without any meat, confirmed I was a vegetarian only. Unfortunately, toast had a slice of ham covered with cheese and eggs so I had to return and lost my appetite to order something else. I believe this was just an honest mistake, which can happen with anything. Coffee wasn’t great. I recommend a nearby cafe, Frau Honig, which had an excellent flat white and delicious breakfast. The bed/mattress itself (twin room, single bed x 2) wasn’t that comfortable and neither were the pillows. Beds were also not large single beds. Sauna was great, there were loungers inside and on the balcony which was very private. Towels and slippers in abundance, plus cold drinking water. Great to be able to relax every evening and it was very quiet. It’s just a sauna, no other spa facilities. This isn’t a local German sauna, but one for tourists so I would strongly advise against going commando. There is a Netto and Rewe supermarket close by which are very quick to walk to. The street lighting isn’t great walking up to the hotel from Rewe after sunset, so be wary. Unfortunately the lift wasn’t working practically every day; it was getting fixed daily so out of use at some point or other. Had to use the staircase maybe 4 or 5 times during the whole stay, so not ideal walking up to the 3rd or 6th floor for sauna! Especially for elderly visitors. Asked for a sewing kit as I needed some thread, which reception said they don’t have or provide. Later found a kit in the bathroom; quite lazy and unprofessional not to know something like this. Average hotel all in all but some things are great like sauna and location. I though the carpet was pretty cool, and loved the huge windows (altho the noise was deafening!) Gowns and slippers provided for sauna.

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