Novotel Suites Berlin City Potsdamer Platz

Recent Reviews: 2782

• User:stechap

  Trip type: Family

  Overall a poor stay

  20 Apr 2026

  Good location but that’s about it. Grumpy, unhelpful receptionist staff who were unwilling to assist is in our issues. Kitchenette is basically a microwave and a fridge - no cutlery provided which really defeats the object of having this.Only 2 lifts and they are very slow, especially in the morning. Ended up using the stairs most days.Bathroom smelt of urine anytime anyone had a shower, judging by the reviews this is a common issue Hotelpark Potsdamer Platz, Other at Novotel Suites Berlin City Potsdamer Platz Hotel, responded to this review Dear guestThank you for sharing your feedback regarding your recent stay. I am pleased to hear that you appreciated our location. However, we regret that you did not find our team members helpful.Due to exceptionally high occupancy and limited seating capacity in our breakfast area during the holiday period, we temporarily extended the Novotel Suites breakfast service to our sister hotel within the cluster. The same breakfast offering is available at both locations to reduce waiting times and enhance the overall guest experience.Our breakfast buffet includes a wide variety of freshly baked pastries and breads, a selection of cheeses, cold cuts, smoked fish, a rotation of six hot dishes, as well as sweet options such as pancakes, honeycomb, jams, and dried fruits. For healthier choices, we offer cereals, seeds, nuts, and seasonal fresh fruits, accompanied by a juice bar, premium teas, and freshly brewed coffee. Our aim is to provide a generous and balanced breakfast selection in a relaxed atmosphere.We inform our guests in advance about the kitchenette facilities, including descriptions and visuals. We regret that you still felt insufficiently informed about the offer you booked.Regarding the kitchenette, cutlery is typically provided upon request, and this information is also available in the room. Additionally, we acknowledge your concerns about the lifts and the bathroom odors, which we take seriously. The replacement of the elevators is already planned; the units have been ordered, and installation is expected within the coming months.We appreciate your feedback and will use it to further improve our services.Kind regardsNovotel Suites Berlin City Potsdamer Platz

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• User:adrianstefan2018

  Trip type: Family

  Don't get the breakfast

  31 Mar 2026

  Don't take the breakfast, there is only place for 30 people and they have over 300 guests, so waiting time over a hour. We dropped it. The parking is always full, so you have to circle to find one. 2 elevators for too many people, waiting 5-10 minutes also there. Otherwise, clean hotel and nice staff. Hotelpark Potsdamer Platz, Other at Novotel Suites Berlin City Potsdamer Platz Hotel, responded to this review Dear guestThank you for sharing your feedback regarding your recent stay. We acknowledge your concerns about the breakfast capacity and apologize for the inconvenience caused by the waiting times. Due to exceptionally high occupancy and therefore limited seating capacity in our breakfast area during holidays, we temporarily expanded the Novotel Suites breakfast service to our sister hotel within our cluster. The identical breakfast offering is served at both venues to reduce waiting times and enhance the overall guest experience.Our breakfast buffet includes a wide variety of freshly baked pastries and breads, a selection of cheeses, cold cuts, smoked fish, a rotation of six hot dishes, as well as sweet options such as pancakes, honeycomb, jams, and dried fruits. For a healthier choice, we offer cereals, seeds, nuts, and seasonal fresh fruits, accompanied by a juice bar, premium teas, and freshly brewed coffee. Additionally, we understand that parking availability can be limited, and we appreciate your patience. Your compliments regarding our cleanliness and staff are greatly valued, and we strive to make every guest's experience enjoyable.Best regards,Novotel Suites Berlin City Potsdamer Platz

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• User:Filmuforia .

  Trip type: Business

  Nightmare

  19 Feb 2026

  Do NOT visit during kids’ holidays the place is like a nursery - appalling breakfast queue and noisy with a substandard buffet and ghastly coffee Hotelpark Potsdamer Platz, Other at Novotel Suites Berlin City Potsdamer Platz Hotel, responded to this review Dear guestThank you for sharing your feedback regarding your recent stay. We regret to hear that the experience did not meet your expectations, particularly during peak holiday periods. We appreciate your comments about the breakfast service and will take them into consideration for future improvements.Best regards,Novotel Suites Berlin City Potsdamer Platz

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• User:Alynnaaa

  Trip type: Friends getaway

  Good Location

  29 Dec 2025

  Booked this place on a whim and it worked out well. Great location, spacious room, and good service even though we had to switch rooms because of a strange smell. Breakfast was solid. Overall, a convenient and comfortable stay in Berlin. Hotelpark Potsdamer Platz, Other at Novotel Suites Berlin City Potsdamer Platz Hotel, responded to this review Dear guestThank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our location, spacious accommodations, and breakfast offerings. We apologize for the inconvenience caused by the room change and appreciate your understanding.Best regards,Novotel Suites Berlin City Potsdamer Platz

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• User:SXOC

  Trip type: Family

  An Exercise in Persistence (both in surviving the heat and reposting this review)

  09 Oct 2025

  As a frequent traveler and long-time patron of Accor Hotels, I approached my stay at Novotel Berlin Potsdamer Platz with optimism, luggage, and the naïve assumption that “air conditioning” meant, well, air conditioning. What followed was an illuminating study in discomfort, denial, and creative approaches to reputation management.Let’s start with the good news: the location is superb. You can easily walk to major landmarks. Or, if you prefer, simply remain in the lobby to experience the sensation of sightseeing in tropical humidity without leaving the building. The proximity to public transport is also convenient, should you wish to escape to somewhere cooler, like the Sahara.The air conditioning, however, was not merely broken, it was philosophically absent. According to management, it’s been “under maintenance” since June 3rd, which suggests the repairs have entered their existential phase. The hotel’s decision to continue advertising it as a working amenity might generously be described as “optimistic,” though “misleading” also works nicely. As a result, the scent in the corridors was that special blend of humidity and resignation one only finds in neglected spaces. The room itself felt like a sauna designed by someone who hates joy.The real heat, however, came from the management’s response, or rather, their art of not responding. My formal complaint received a reply so impersonal and inaccurate it could have been written by a random sentence generator trained on corporate apologies. Compensation? None. Accountability? Missing in action. Reality? Selectively edited.And speaking of editing, this review itself has become a sort of collaborative literary project between me and the hotel management, who have flagged and reported it multiple times. I’ve now resubmitted it with the persistence of someone applying for a grant to tell the truth. Each revision seems to upset them anew, which might explain why they’re focusing on the GDPR implications of mentioning an employee’s surname rather than the actual absence of breathable air.To Mr. Kranz, the Hotel Director, who personally wrote to demand that I remove said surname but not to address a single substantive issue: your priorities are noted. Reputation management is clearly alive and well, even if the ventilation system isn’t. I hope this iteration earns your editorial blessing. This experience stands as a curious outlier in the usually reliable Accor portfolio—a cautionary tale of what happens when corporate indifference meets malfunctioning climate control. On the bright side, this Accor property is certainly on the shortlist for the award of 'Worst hotel in Germany.' In conclusion: if you enjoy warm climates, selective transparency, and Kafkaesque customer service, this might be the perfect Berlin stay for you. Otherwise, I’d suggest looking elsewhere—preferably somewhere where “air conditioning” refers to an actual, working device and not a theoretical concept. Hotelpark Potsdamer Platz, Other at Novotel Suites Berlin City Potsdamer Platz Hotel, responded to this review Dear GuestThank you for taking the time to share your feedback regarding your recent stay at Novotel Berlin Potsdamer Platz.First and foremost, please accept our sincere apologies that the air conditioning in your room was not functioning as expected during your stay. We fully understand how uncomfortable this must have been, especially given the high outdoor temperatures, and we truly regret the inconvenience caused.We would like to inform you that the air conditioning system has since been fully repaired. The necessary spare parts have been delivered and successfully installed, and the system is once again operating normally.Please rest assured that we were fully aware of the issue during your stay and worked under high pressure together with our contracted technical service provider to obtain and install the required components. Unfortunately, delays in the delivery of these parts were beyond our control. Nevertheless, resolving the matter was an absolute priority for us, and we regret the impact this had on your experience.We made every effort to communicate the air conditioning situation transparently to all arriving guests — via signage at reception, a banner on our website, and verbal information at check-in. In light of the situation, the following options were offered to all affected guests:Free cancellation of the reservationAssistance with relocation to another property (subject to availability)For guests who chose to stay: complimentary water, ice cream, and a partial compensationYou chose to stay with us, and we are sorry to hear that you felt this was not sufficiently communicated or addressed.Please also note that you have received multiple replies to your previous messages since the first complaint, which you sent during your stay. We are happy to reiterate the content of those replies here to ensure clarity and transparency.However, we must address one important point: intentionally publishing or sharing personal information about employees, including their full names, without consent constitutes a violation of the General Data Protection Regulation (GDPR). Such behavior is not legitimate and cannot be accepted. We kindly ask you to refrain from doing so in any future communication or publication.Once again, we regret that your experience did not meet your expectations and that the temporary technical malfunction affected your impression of our hotel. We value your loyalty as a frequent traveler and long-standing guest of Accor Hotels and hope that, despite this unfortunate situation, you will allow us the opportunity to welcome you again under better circumstances.Kind regards, Novotel Suites Potsdamer Platz

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