Schlosshotel Berlin

Recent Reviews: 1118

• User:Vladi D

  Trip type: Solo travel

  It wants to be a 5-star hotel, but the service and level of maintenance are lacking

  16 Oct 2025

  I stayed at this hotel 4 nights for a professional meeting. Paid the entire stay in advance, though I didn't have to. The hotel is situated in a nice villa, in a quiet neighborhood - but that means that there's nothing around, and the public transport connections are bad (bus once in 20 minutes to a train station, and from there it's about 25-40 minutes to anywhere central in Berlin). Also, no restaurants or cafes in the area - the closest one is at the same train station.Now, to the amenities and service. The hotel has a nice, chic, appearance, but when you get to the room - you notice that it's not so chic. My room was situated on the ground floor, overlooking the hotel's yard, where people were walking - but the bathroom's window didn't have blinds or even a curtain. Anyone could have peeked inside to see me in my birthday suit. There probably used to be a curtain once, but it was removed - leaving unpainted marks on the wall where it was once fixed. I needed to send some shirts and underwear to the laundry. My room had a laundry bag, so I placed the clothes in it, and when the maid came in the morning - I personally showed her the bag. She took it... and I haven't seen it since. It was gone. Completely. Nobody knew what she did with it, but it wasn't sent to the laundry and didn't return to me. For three days I was asking the reception about it, but received no clear explanation of what happened. They told me that I should have brought the laundry bag to the reception - which is very uncommon for hotels I'm used to, definitely not a 5-star hotel. You leave the laundry in the bag, in the room or outside its door, that's it. Otherwise, why would the housekeeping lady even take it from me? Then I checked out, without them finding what had actually happened. I didn't get even as little as an apology, not to mention a compensation for the lost shirts (the underwear I can forgive...). I wrote two emails to the hotel's manager, but to no avail - they didn't bother to reply. Very unfortunate, and I would not come back. A huge disappointment. Hotel Manager, Owner at Schlosshotel Berlin, responded to this review Dear Guest, Thank you for taking the time to share your review.We appreciate your acknowledgment of our property's elegant design, which blends historic architecture with contemporary style through Patrick Hellmann's vision.We sincerely apologize that your experience fell short in several areas. While our tranquil Grunewald location offers respite from urban bustle, we understand the importance of clear transportation guidance which our concierge team is always available to provide. Regarding laundry services, our protocol requires handing items directly to reception to ensure tracking, and we regret any confusion in this process. Please know we've reinforced staff training to prevent future discrepancies.Our resident manager will contact you directly in order to clarify the whole matter.We hope you will consider staying with us again in the future. Best regards,Schlosshotel Team

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• User:Elizabeth L

  Trip type: Family

  Seen Better Days

  25 Aug 2025

  This hotel has seen finer days. The room furnishings were a bit worn and shabby. The carpet in one of our rooms was worn through. The TVs seemed to be for decorative purposes only as there was no cable or any kind of service. The pool was pleasant, but our key cards didn’t work to open the door - luckily someone inside heard us (and another group of guests with the same issue) struggling and let us in. The hotel’s restaurant and bar were closed for a private event the night we were there so we didn’t get to see them. There was no valet parking, and we had to find our own spot on the street. Hotel Manager, Owner at Schlosshotel Berlin, responded to this review Dear Mr Id, We appreciate the time you have taken to provide us with your opinion of your stay.However, we sincerely apologize for the shortcomings you encountered. Our team is currently reviewing room maintenance protocols to preserve our historic charm while enhancing comfort. Should any technical issues arise, our staff remains available around the clock for immediate assistance. While private events in our restaurant showcase exclusive experiences, we regret any temporary inconvenience this may cause and appreciate your understanding.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Schlosshotel Team

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• User:tones484

  Trip type: Couples

  A beautiful place with the little twist due to interior

  03 Jul 2025

  Beautiful archietecture, interior and charme. The location is perfect when you look for the smell of Jasmin and pine in Berlin. Staff, service and food is good. Some historical information about the building would be nice, we believe there are many stories which could be told.At arrival we got an upgrade from superior to premium room. A romantic bath-tub was placed in the middle of the room. The most interesting interior detail was the door between the bedroom and the WC: a frosted glassdoor starting from 20 cm up from the floor and ending 30 cm from the roof…Possibly an exciting detail in an interiour perspective, useless for guests. We decided to stay positive, and used the WC in the basement. A memory for life😁 Hotel Manager, Owner at Schlosshotel Berlin, responded to this review Dear Guest,We would like to thank you for this positive review of your experience in our hotel.We’re delighted you appreciated our historic architecture and the unique interior design that blends Patrick Hellmann’s vision with the building’s original character.However, we regret some aspects didn’t meet expectations. While our concierge team typically shares building history through guest interactions, we’ll reinforce this practice. The bathroom door’s distinctive design aims to preserve architectural integrity while offering modern comfort.Nonetheless, we’re thrilled you enjoyed our serene garden location and the upgraded room’s romantic bathtub. Your praise for our attentive staff and culinary offerings inspires us to maintain these standards.We look forward to welcoming you back. Best regards,Schlosshotel Team

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• User:M0nikaY

  Trip type: Family

  It used to be special

  25 Dec 2024

  My daughter and her husband treated me to a visit to Berlin with my first grandchild. As we have been before in early 2000 for a couple of stays I was very happy. But that was short lived when we arrived. The special spark of this once beautiful Hotel has gone. When my husband and I arrived in 2000 we literally got the red carpet treatment. Our luggage was whisked away whilst we were seated in the lounge with a glass of bubbles to recuperate from our journey. Not anymore. Struggle with your luggage, take it to the holding room and your accommodation yourself, my son-in-law was asked to put a deposit down for the rooms. Never had this happen in any other hotels we stayed at. As we had our 5 month little one with us I asked if the pool was a good temperature. I was assured it’s at a comfortable 24* it was freezing. The jacuzzi has been taken out, there is no one to help you with anything in the pool area. The beautiful a-la-minute drinks have vanished, too. Nothing is special anymore. No one is sitting you down at breakfast. I asked at the egg station if I could have a couple of soft boiled eggs and was pointed to the basket of ready cooked eggs. Very hardboiled ones. As soon as we sat down you get presented with the bill. Hotel- cmanager, Owner at Schlosshotel Berlin, responded to this review Dear M0Nikay,Thank you for taking the time to share your feedback.We are delighted that you have fond memories of your previous stays at our hotel. Our aim is to offer a unique and luxurious experience, combining the historical elegance of our 100-year-old palace with the modern design of Patrick Hellmann.However, we are truly sorry to hear that your recent visit didn't live up to the exceptional standards you've come to expect from us. We understand the importance of a warm and efficient welcome, and we regret that we missed the mark on providing you with the seamless arrival you deserved. Additionally, we apologize for any discomfort caused by the pool temperature and the changes to the jacuzzi and pool area service. We appreciate your feedback on the breakfast service and the handling of the bill, as it is not our intention to make guests feel rushed. Moreover, we are sorry to hear about the misunderstanding regarding the deposit and the inconvenience it may have caused. While it is common practice for hotels to request a deposit to cover potential incidental charges, we always strive to communicate this clearly and assist our guests in any way possible.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Schlosshotel Team

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• User:614dickt

  Trip type: Family

  Only promised to deliver but not deliver as promised

  19 Sept 2024

  In short, not worthy of luxury 5-star hotel. Dated room, confused duty managers & frontline staff, and security issues. Don’t waste your time here.Room - Room 61 touted as Junior Suite, looks more like old folks’ home.Safety - My car got vandalised even parked near its gates. Speaking to Duty Manager & staff as if talking to a bunch of confused idiots: No ideas where hotel’s CCTV, no access to footage, or what not.Noteworthy details - They will sell you free parking, but with only small carpark that only houses 8 cars, and full most of the time, you can only park outside at your own risk.Oh yeah, they’ll promise you heaven and earth (I.e. bringing you extra bed, exchanging room or what not), in the end just providing lips service without proper handover or communicate expectations correctly. Hotel- cmanager, Owner at Schlosshotel Berlin, responded to this review Dear Guest,Thank you for taking the time to provide this feedback.We sincerely apologize that your stay did not meet your expectations. We are concerned to hear about your experience with the room quality. Our hotel features a variety of individually designed rooms and suites, each with its unique charm and modern amenities. We regret that Room 61 did not align with your preferences.Regarding the security matter, we take such incidents very seriously. Our hotel is equipped with CCTV cameras on the hotel premises to ensure guest safety. However, please note that in accordance with German law, we do not record any areas outside of the hotel, as public spaces are not permitted to be monitored.We apologize for any inconvenience related to parking. We offer a limited number of on-site spaces, and we understand this may have caused some frustration.We are disappointed to learn about the communication issues you encountered. Our multilingual staff is trained to provide exceptional service, and we will use your feedback to improve our training programs.We are committed to delivering on our promises and regret that we fell short in meeting your expectations during your stay.We look forward to welcoming you again soon.Your Schlosshotel Team

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