So/ Berlin Das Stue

Recent Reviews: 2075

• User:Quasimod

  Trip type: Couples

  „Five Stars, Open Wiring, Concrete View – and 521 Euros

  09 Apr 2026

  One night was enough – and that says it allI chose Das Stue because it once represented everything a great hotel should be: individual, characterful, a genuine alternative to soulless chain hotels. One night was enough to realize that this reputation no longer reflects reality.The room: I had booked a suite with park view. What I got was presented as an "upgrade" – a room with miniature windows facing nothing but bare concrete at eye level. More square meters, zero quality of life. The blind motor, I was later told as if stating the obvious, had been defective for years. That anyone might find this problematic appeared to come as a surprise.The climate control: Not merely uncomfortable – the unit was open, exposing adhesive residue and internal switches. Operating it came with a genuine concern about electric shock. I have photos.The temperature trap: Open the windows and the room turns cold. Keep them closed and it overheats, because the heating cannot be turned down. The consequences for sleep quality at 521 euros per night need no further elaboration.The details: Missing toilet seat buffers. Stained walls and carpets throughout. Corridor doors that would be unacceptable even in a budget property.The spa: No staff present. Towels so small they barely qualify as sauna towels. It felt less like a wellness area and more like an afterthought.The breakfast: Many staff members who spoke no German and appeared overwhelmed. Communication was a challenge at every turn.The service: The receptionist was friendly but barely spoke German, making communication genuinely difficult. Her young colleague, however, was outstanding – professional, empathetic, exactly what this house should stand for.The response: I sent a detailed written complaint the evening of arrival. No response. The next morning the reception was unmanned. Still no response. 10 hours. I checked out after one night.The conversation: I subsequently spoke with the General Manager in person. He confirmed an ongoing renovation process – meaning the defects were known and rooms were sold regardless. What I had described as an open circuit board and a safety concern was reframed as a mere "climate adjustment issue." My request for a price reduction for a sleepless night was not addressed. The same applied to my request for a late check-out as a status member – ignored. A voucher worth 90 euros expired unused.The conversation also clarified the deeper issue: the problems are not recognized as problems. A telling example – my observation that reception and breakfast staff lacked German language skills was reframed as a celebration of diversity. That reframing, more than any individual defect, explains the state of the house.I left with the strange feeling of having to justify my complaint. Upon subsequently reviewing our written correspondence, I found that several statements made during the conversation – including several where I was told I was mistaken – were in fact contradicted by the written record. That, more than any physical defect, was the defining experience. A house is only as good as the standards its leadership sets and defends. When those are absent at the top, everything else follows.Das Stue still charges premium prices for a product that no longer justifies them. The gap between ambition and reality is not a bad night – it is a structural problem.
A final note on pricing: my booking was structured as three nights with the third free. The first night – the one with the open circuit board, the concrete view, and the sleepless night – turned out to cost 485 euros plus 36 euros city tax: 521 euros in total. By checking out early due to the unacceptable conditions, I effectively lost the cheapest night and paid the higher rate. Instead of a price reduction for a sleepless night, the pricing structure delivered the opposite: a surcharge. Revenue management as a last word.

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• User:Unksberg

  Trip type: Couples

  Just wonderful

  19 Feb 2026

  Absolutely fabulous hotel ! We loved every minute we spent there . The rooms are really nice , the breakfast is wonderful and the Michelin restaurant was so nice - not overpriced, wonderful food . The staff were all super friendly and helpful . After 4 days of tourist activity we spent the last day with a lazy breakfast , couple of bubblies in the bar ,then off to the spa … relaxing day . We rounded it off with a delightful meal at the restaurant.. perfect ! We will definitely use this hotel again when we travel ( regularly) to Berlin -I cannot recommend it enough . Thank you . Mattia Paino, Guest Services / Front Office at Das Stue, responded to this review Dear Unksberg,Thank you for your wonderful feedback about your stay at Berlin Das Stue. We’re so delighted to hear you enjoyed the comfort of our rooms, the breakfast, and especially the quality and value of our Carte Blanche. It’s great to know our team made you feel welcome and well looked after, that is exactly the experience we hope to create.Thank you for recommending us. We’d love to welcome you back to Berlin again very soon.Kind regardsMattia PainoHead of Guest Relations

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• User:918bettinaw

  Trip type: Couples

  Great option in Berlin!

  31 Jan 2026

  We spend 6 nights at the hotel and really enjoyed all it had to offer. The room was great, and the staff was very friendly and extremely helpful. The breakfast is amazing, an incredible buffet! We had dinner at the restaurant and ate very well. The location is also very good. Close to the Zoo and the Tiergarten Mattia Paino, Guest Services / Front Office at Das Stue, responded to this review Dear Bettina W,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay and that our staff, breakfast, and restaurant made your time in Berlin special. We hope to welcome you back for another memorable stay at Das Stue soon!Kind regardsMattia PainoHead of Guest Relations

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• User:lizabethf2016

  Trip type: Family

  Berlin Gem

  24 Oct 2025

  So/Das Stue was the oasis of our dreams. The ambience elegant and upscale while comfortable and homey.The level of service was above and beyond. All of the concierges were masters at their jobs and Mattia was especially warm and professional and made sure everything was seamless for us.We were there for the Marathon and we appreciated the personal touches by the hotel for our Marathon runner. Mattia Paino, Guest Services / Front Office at Das Stue, responded to this review Dear Lizabeth F,Thank you for your generous feedback regarding your recent stay with us at SO/ Berlin Das Stue! We are delighted to hear that you found our ambience elegant yet comfortable, and that our team, including me, provided you with exceptional service. It is gratifying to know that the personal touches we offered contributed positively to your stay! We hope to welcome you back for another memorable visit, maybe next year?Kind regardsMattia PainoHead of Guest Relations

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• User:O5987UJjonathanc

  Trip type: Friends getaway

  The best hotel in Berlin for sure

  07 Oct 2025

  I’ve been to a LOT of hotels in the world and this may be my favorite. Fantastic check in and amazing breakfast. Lovely staff. Delightful location— quiet and safe. Highly highly recommend. And special shout out to Joanna at check in who not only was a welcome friendly face but also an oracle as a tour guide. I’d give it six stars if I could Mattia Paino, Guest Services / Front Office at Das Stue, responded to this review Dear Jonathan C,Thank you for taking the time to share your wonderful experience at SO/ Berlin Das Stue. We are delighted to hear that you consider us among your favorite hotels worldwide! It is particularly gratifying to know that our team made a significant impact on your stay. Your high recommendation means a great deal to us, and we hope to welcome you back for another extraordinary stay in the future.Kind regardsMattia PainoHead of Guest Relations

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