26+ photos
This hotel is a 25-minute drive from the centre of Berlin and its many tourist attractions. Berlin Brandenburg Airport is less than 500 metres from the hotel, which is around 2.5 km from the A113 motorway.
Willy-Brandt-Platz 3
Check-in from 3:00 PM · Check-out by 12:00 PM
Willy-Brandt-Platz 3
Check-in from 3:00 PM · Check-out by 12:00 PM
Very Good
475 reviewsUser: jacekw912
Trip type: Business
Fresh and convenient
Very convenient and fresh-new. Quality of workmanship however leaves some reservations. Bathroom fittings of poor quality. Leaking.Very convenient and fresh-new. Quality of workmanship however leaves some reservations. Bathroom fittings of poor quality. Leaking.
User: ChristianeHello
Trip type: Solo travel
The perfect airport hotel
I booked this hotel in a hurry, or so I thought. To make a long story short, when I arrived at 11pm at night, there was no booking. It was all my fault; I assume the booking didn't go through because my credit card had expired. That might not be a drama for someone who can use every room, but I'm a wheelchair user. The receptionist saved me, sold me a wheelchair-accessible room plus breakfast with… I booked this hotel in a hurry, or so I thought. To make a long story short, when I arrived at 11pm at night, there was no booking. It was all my fault; I assume the booking didn't go through because my credit card had expired. That might not be a drama for so…
User: swickers78
Trip type: Family
Very poor customer service
Absolutely terrible customer service. I booked a pre-paid room that I knew couldn’t be cancelled, however I’ve never previously not been able to change dates. After my flight was cancelled and couldn’t be rebooked for the same day, I requested a date change. Despite there being availability at a lower rate than I paid, and being unable to explain to me where on my booking it said changes weren’t p… Absolutely terrible customer service. I booked a pre-paid room that I knew couldn’t be cancelled, however I’ve never previously not been able to change dates. After my flight was cancelled and couldn’t be rebooked for the same day, I requested a date change. D…
User: Julio S
Trip type: Business
How bad customer care ruins a nice hotel
The experience is mixed, but in the end the feeling is of disappointment. Let me start with the positives. If you need an airport hotel in Berlin, the location is perfect. Of course, it is an airport hotel, so it is by the airport, which is where it is supposed to be. The rooms are nice and clean, the food at the restaurant is decent (Schnitzel is good), and the restaurant staff is friendly. But…T… The experience is mixed, but in the end the feeling is of disappointment. Let me start with the positives. If you need an airport hotel in Berlin, the location is perfect. Of course, it is an airport hotel, so it is by the airport, which is where it is suppose…
User: 340ramonat
Trip type: Family
Brilliant experience
Very modern and clean, perfect location, nicely decorated and spacious rooms, comfy beds, friendly staff Danny Vorwerk, Geschäftsführer at Steigenberger Airport Hotel Berlin, responded to this review Dear Guest,Thank you very much for your wonderful review!We are truly delighted to hear that you had such a brilliant experience with us. It’s especially rewarding to know that you appreciated ou… Very modern and clean, perfect location, nicely decorated and spacious rooms, comfy beds, friendly staff Danny Vorwerk, Geschäftsführer at Steigenberger Airport Hotel Berlin, responded to this review Dear Guest,Thank you very much for your wonderful revie…
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