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The Ritz-Carlton, Berlin

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The Ritz-Carlton, Berlin

locationMitte, Berlin

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About The Ritz-Carlton, BerlinAbout The Ritz-Carlton, Berlin

Location

This hotel is situated in the heart of Berlin on Potsdamer Platz. It is an integral part of the Beisheim Center and is adjacent to the Sony Center and Berlin's largest park, the Tiergarten.

Facility

The hotel welcomes guests in a 12-storey building with 2 lifts and 303 non-smoking rooms. Guests are warmly welcomed by multilingual staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities available at the hotel include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The hotel offers a number of facilities for guests with disabilities. Wheelchair-accessible facilities are available. Further services and facilities include room service and a laundry service.

Rooms

Rooms are equipped with air conditioning and individually adjustable heating. All rooms are carpeted and include a double bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Wheelchair-friendly rooms can be booked.

Sport

Guests can enjoy a selection of sport and entertainment options. There are many ways to relax or stay active at the hotel, including a gym, a sauna, a steam bath and massage treatments.

Meals

Various dining options are available, including a restaurant (with high chairs), a breakfast room and a bar. Bed and breakfast is offered as a catering option. An American breakfast à la carte gives guests many delicious reasons to rise and shine. At lunch and dinner, guests can order à la carte or choose a set menu. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at The Ritz-Carlton, Berlin Amenities at The Ritz-Carlton, Berlin

  • Facilities

    • -

      24-hour check-in

    • -

      24-hour reception

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      Air conditioning

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      Bar(s)

    • -

      Bicycle Cellar

    • -

      Bicycle Hire

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      Café

    • -

      Car Park

    • -

      Cloakroom

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      Conference Room

    • -

      Currency Exchange

    • -

      Disability-friendly

    • -

      Garage

    • -

      Hotel Safe

    • -

      Laundry Service

    • -

      Lifts

    • -

      Newspaper kiosk

    • -

      Pets

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      Playground

    • -

      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

    • -

      Shops

    • -

      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

    • -

      Social distancing regulations

    • -

      Use of commercially available disinfectants

  • Meals

    • -

      à la carte Dinner

    • -

      à la carte Lunch

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      Breakfast Buffet

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      Continental Breakfast

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      Lunch Buffet

    • -

      Set menu dinner

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      Set menu lunch

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      Special Diet

    • -

      Special Offers

  • Sport/Entertainment

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      Children's Pool

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      Cycling/Mountain Biking

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      Gym

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      Heated Pool(s)

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      Massage

    • -

      Number of Pools

    • -

      Sauna

    • -

      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

    • -

      Tennis

LocationLocation

Map preview

Around this property:

Public Transport

200 m

Underground/Over ground Station

200 m

Bus Station

200 m

Nightclub

300 m

Park

500 m

Shopping opportunities

1.2 km

River

1.4 km

Train Station

2.3 km

Tourist Centre

2.4 km

Forest

11.2 km

Lake

23.6 km

Golf Course

25.7 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2568

Very Good

616

Average

231

Poor

86

Terrible

67

Recent Reviews: 3568

  • User:SouthernComfort13

    Trip type: Couples

    10 out of 10! Top shelf!!

    rating05 Jun 2026

    I have absolutely nothing negative to say about our stay at the Ritz-Carlton Berlin. The foundation of any successful organization is its people, so that is where I would like to begin.From the moment we arrived, we were warmly welcomed and treated exceptionally well by every staff member we encountered. We stayed in Room 450, and the housekeeping team did an impeccable job every single day. Their attention to detail was impressive and greatly appreciated. Thanks to their hard work, our room always felt comfortable, inviting, and spotless. It was such a pleasure to return after a busy day of sightseeing to a clean and orderly room. The evening turndown service was an especially nice touch and added to the luxurious experience.Each morning, we enjoyed breakfast at Pots. Our server, April, was an absolute delight. She greeted us every day with a warm smile and always had wonderful suggestions for activities and must-see sites around Berlin. We genuinely looked forward to seeing her each morning because her sweet personality and positive energy started our day on exactly the right note. Thank you, April, for taking such wonderful care of us.Pots offered the best hotel breakfast buffet I have ever experienced. Every dish we tried was excellent and made with the freshest ingredients. I highly recommend the French toast and the truffle eggs Benedict—you can thank me later. The buffet featured everything imaginable, including the largest and flakiest croissants I have ever had (I’m looking at you, Paris). A sincere thank-you to the kitchen staff for such consistently outstanding offerings.I would also like to extend a special thank-you to Mr. Terry Green. His gregarious personality and wonderful sense of humor kept us laughing throughout our stay. Thank you, Terry, for helping make our visit even more memorable.The property itself is absolutely beautiful and truly embodies the luxury and elegance synonymous with the Ritz-Carlton brand. Every restaurant, lounge, and public space feels thoughtfully designed, sumptuous, and welcoming. The hotel is exceptionally clean, meticulously maintained, and clearly very well managed.The location in Potsdamer Platz is another major advantage. The area is vibrant and conveniently located near many of Berlin’s most interesting attractions. There are excellent dining options ranging from fine dining to casual eateries, as well as plenty of shopping opportunities, from luxury boutiques to souvenir stores. Public transportation is just steps from the hotel entrance, making it easy to explore the city, and there is a beautiful nearby park for relaxing or exercising.I haven’t stopped patting myself on the back for choosing the Ritz-Carlton Berlin. It exceeded every expectation and provided one of the finest hotel experiences I have ever had. I plan on returning to this property again and will continue to sing the praises of this wonderful hotel.

  • User:Nickolaos P

    Trip type: Family

    Great hotel

    rating20 May 2026

    This is a truly great hotel. We arrived late in the evening after Heathrow Terminal 5 did not manage to move our luggage onto the plane. We were greeted warmly, and given all the amenities needed. The rooms are luxurious, clean and very comfortable. The breakfast buffer has a fantastic variety. The location is also great, with the underground station at Potsdamer Platz providing excellent transportation links. Overall, lovely. Guest Experience Team , Guest Services / Front Office at The Ritz-Carlton, Berlin, responded to this review Dear nickOlaOsp,Thank you very much for your kind and positive review. We are delighted to hear that you felt warmly welcomed despite your challenging arrival, and that you enjoyed the comfort of your room, our breakfast selection, and our convenient location.Your encouraging words mean a great deal to our team. We truly hope to have the pleasure of welcoming you back again soon.With kind regards,The Guest Experience TeamThe Ritz-Carlton, Berlin

  • User:PatrikL245

    Trip type: Friends getaway

    Scraped my 150k€ car wheels and wont respond to any emails regarding

    rating12 May 2026

    I have stayed here 4 times before and really like the hotel. This time however, the valet service scraped the front wheel of my 150k€ car, causing large scrapes around the wheel. That is unacceptable. I had bought the new S Class car 5 days prior… this 1 night stay turned into a very very expensive stay… I have still not heard back from the hotel regarding my scraped wheel and its been a week since it happened. Seems like after stay service is not their thing… Otherwise the hotel is ok, beds are excellent, breakfast excellent. Service level ok. If you value your car, stay away Guest Experience Team , Guest Services / Front Office at The Ritz-Carlton, Berlin, responded to this review Dear PatrikL245,thank you very much for sharing your experience. Please note that a member of our senior management has already contacted you for further procedure.Kindest regards,Guest Experience Team

  • User:Meridian441

    Trip type: Family

    The most enjoyable hotel experience we've had.

    rating11 May 2026

    My wife and I have visited many wonderful hotels. The Ritz Carlton, Berlin is - in our opinion - the most enjoyable hotel visit we've had. If you attach the word 'excellent' to any component of a hotel stay (room quality, staff, atmosphere, location, etc.), then you're probably describing this hotel. We stayed on the 10th floor as part of their Club Lounge experience, so that likely added an extra dose of wonderful (the staff on that floor are fantastic.) But the feeling we had, and the service we received everywhere else in the hotel, suggested that everyone that works there has the same attitude. To make sure they deliver the highest possible level of service to their clients. Guest Experience Team , Guest Services / Front Office at The Ritz-Carlton, Berlin, responded to this review Dear Meridian441,Thank you very much for your wonderful feedback. We are truly honored by your kind words and delighted to know that your stay with us was such a memorable experience.It is especially rewarding to hear that our team—including the Club Lounge staff—made a positive impression and contributed to your enjoyment.We sincerely hope to have the pleasure of welcoming you and your wife back again soon.With warm regards,The Guest Experience TeamThe Ritz-Carlton, Berlin

  • User:Matteo R

    Trip type: Solo travel

    Ritz-Carlton standards, elevated further by an exceptional Club Lounge

    rating04 May 2026

    The The Ritz-Carlton, Berlin fully lives up to the strength of the Ritz-Carlton brand: refined, consistent, and built on a culture of service that is increasingly rare. This property embodies those standards with precision, and then goes a step further.The location is a clear advantage — you are within walking distance of Brandenburg Gate, Reichstag Building, and the Tiergarten, making it an ideal base for both first-time visitors and repeat travellers who want efficiency without compromise.That said, the true differentiator is the Club Lounge. Access to the Club is not a marginal upgrade; it fundamentally elevates the entire stay. The level of service, the attention to detail, and the ability to rely on a dedicated team throughout the day create a materially superior experience compared to a standard luxury stay.A general thank you goes to the entire Club Lounge team — consistently present, precise, and genuinely focused on delivering at the highest level.In particular:- Louis, for his outstanding advice and for going above and beyond in supporting me through an unexpected back pain issue. His intervention was both practical and thoughtful.- Chuan, for impeccable breakfast service and for providing clear, well-structured recommendations on how to navigate and experience the city efficiently.- Domenico, for his proactive support even before arrival and his continued availability throughout the stay, always ensuring that every detail was handled properly.In summary, the hotel reflects the strength of the Ritz-Carlton brand, but the Club Lounge is what transforms a very good stay into an exceptional one. If you are booking here, access to the Club should be considered essential rather than optional. Guest Experience Team , Guest Services / Front Office at The Ritz-Carlton, Berlin, responded to this review Dear Matteo R,Thank you very much for your exceptional and detailed feedback. We are truly honored by your kind words and delighted that the Club Lounge experience contributed so positively to your stay.Your special recognition of Louis, Chuan, and Domenico is greatly appreciated and will be proudly shared with them and the entire team.We sincerely hope to welcome you back again soon for another memorable stay.With warm regards,The Guest Experience TeamThe Ritz-Carlton, Berlin

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