Waldorf Astoria Berlin

Recent Reviews: 2408

• User:larsb555

  Trip type: Solo travel

  Consistently Excellent Stay with Great Service and Views

  25 Apr 2026

  I stayed at the hotel twice, during the Christmas season and in April. The team has been great during both stays. The check-in was smooth, and I got a room with a great view both times. The staff walked to my room and told me more about the amenities. The breakfast had lots of options, and I was regularly asked if I needed anything. I used the sauna in December, which was nice during the cold weather. The spa and gym were undergoing renovations in April, which they informed me ahead of time. They had a partnership with a neighboring hotel, where I could use their spa. I personally like their beds a lot. It is a great feeling waking up and enjoying the view of the city. Christian Schwenke, Geschäftsführer at Waldorf Astoria Berlin, responded to this review Dear Guest,Thank you very much for your wonderful review and for choosing to stay with us not just once, but twice.We are delighted to hear that you consistently enjoyed your stays, especially the smooth check-in, the beautiful views, and the attentive service from our team. It means a lot to us that our staff made you feel welcomed and well-informed throughout your visit.We are also pleased that you appreciated our breakfast variety and the regular attention of our team to your needs. It’s great to know that our beds and the overall comfort of the rooms contributed to a relaxing and enjoyable experience.Thank you as well for your understanding regarding the renovation work during your second stay. We’re glad the alternative spa arrangement met your expectations.Your kind words motivate our entire team, and we truly look forward to welcoming you back again soon for another memorable stay.Warm regards from the Team of the Waldorf Astoria Berlin

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• User:Susanne F

  Trip type: Friends getaway

  wonderful stay as allways

  26 Mar 2026

  This Hotel is my no 1 hotel in Berlin - I have been there many times and I keep comming back - excelent lotion super close to Banhhof Zoo - the staff is absolutely outstanding - front desk, door men and the breakfast staff and the rooms is beautiful and super quiet . So I will come back in June again :-) I will also use the time to recommend a restaurant named Buschbecks - 3 stops away with U2 and short walking distance - super food -go there and you will love it make sure to reserve a table by email.Thank you again to the staff at waldorf - see you in JuneSusanne Foli Christian Schwenke, Geschäftsführer at Waldorf Astoria Berlin, responded to this review Dear Ms. Foli,Thank you very much for your wonderful review and for making the Waldorf Astoria Berlin your number one hotel in the city.We are truly delighted to know that you continue to return to us and that you value our location, the tranquility of our rooms, and above all the dedication of our team — from the front desk and doormen to our breakfast staff. Your kind words mean a great deal to us and will gladly be shared with the entire team.Thank you also for sharing your restaurant recommendation with other guests — we always appreciate insider tips from our loyal visitors.We are very much looking forward to welcoming you back again in June and wish you already a pleasant journey until then.Warm regards from the Team of the Waldorf Astoria Berlin.

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• User:Explore01291556709

  Trip type: Couples

  Extremely Disappointing Spa Experience

  24 Mar 2026

  We stayed at the Waldorf Astoria for a weekend in Berlin. While the hotel itself is somewhat dated in places, it was generally fine, and breakfast as well as the staff were pleasant.The spa, however, was a major disappointment and far below the standard one would expect from a five‑star hotel. Several facilities were out of order, including the whirlpool, the steam room, the ice machine, and the counter‑current system in the pool.Cleanliness was also a serious issue:The sauna floor looked like it hadn’t been cleaned in quite some time, the loungers were dirty, and used towels were left everywhere. Both showers were grimy, partly broken, and lacked refilled shower gel and shampoo. Fresh towels were not available anywhere in the spa.On top of that, the staff appeared largely uninterested and offered no service or assistance.Overall, this was the worst spa experience we’ve ever had in a high‑end hotel. Unfortunately, this visit left such a negative impression that we won’t be choosing this property again on future trips to Berlin. Christian Schwenke, Geschäftsführer at Waldorf Astoria Berlin, responded to this review Dear Guest,Thank you very much for sharing your detailed feedback about your recent stay. While we are pleased to learn that you enjoyed parts of your visit, we are truly sorry to hear that your experience at our spa did not reflect the high standards we strive to uphold.Please accept our sincere apologies for the inconveniences you encountered regarding the facilities, cleanliness, and service. This is certainly not the level of care or quality we aim to deliver, and we are taking your comments very seriously.To address your concerns personally and ensure proper follow‑up, we would appreciate it if you could contact our General Manager’s office. Your feedback is invaluable in helping us improve, and we would be grateful for the chance to make things right.With kind regards from the Team of the Waldorf Astoria Berlin

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• User:Visistingmyworld

  Trip type: Solo travel

  5 Star + experience

  22 Mar 2026

  Absolutely a great hotel with a great location and some friendly, professional and staff go above and beyond to made sure your stay is perfect. Steven at the check in was perfect and recognised my by loyalty with the Hilton and make a smooth experience. When arrived to my room I was very impressed with my raspberry tart waiting for me which that was a surprise. Sandra show me around at the Spa and make sure I had a good experience. Alexandra and Daryna were always very good at breakfast which is always important as it is the start of the day :-). Christain at the concierge did a great job on suggesting to get my flower delivery at the hotel and suggested my room for the evening. Nicole also surprised at reception with knowing what I wanted at reception on my 2nd day. Housekeeping are also doing to amazing job so well done all and keep the good job. The room were spacious with an amazing view the the Zoo. Christian Schwenke, Geschäftsführer at Waldorf Astoria Berlin, responded to this review Dear Visitingmyworld,Thank you so much for your wonderful review and for sharing your kind words about your recent stay with us. We’re thrilled to hear that you enjoyed both the location and the thoughtful service from our team.Your compliments for Steven, Sandra, Alexandra, Daryna, Christian, Nicole, and our housekeeping team mean a great deal — we’ll be sure to share your feedback with them. It’s fantastic to know that the small touches, from your welcome treat to your breakfast experience, helped make your stay memorable.We truly appreciate your loyalty to Hilton and hope to have the pleasure of welcoming you back again soon for another exceptional stay in Berlin.Warm regards from the Team of the Waldorf Astoria Berlin

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• User:Compass06929873365

  Trip type: Business

  Waldorf Astoria Berlin – Exceptional Service from Christina Schnagerl

  12 Mar 2026

  I recently stayed at the Waldorf Astoria Berlin and had a truly world-class experience, largely thanks to the outstanding hospitality provided by Christina Schnagerl.What stood out most was Christina’s incredible helpfulness with a logistical challenge I faced. She went above and beyond to assist me in coordinating the shipping of parcels back to China—a task that could have been quite stressful without her professional guidance and efficiency.It is rare to find a representative who handles guest requests with such genuine care and attention to detail. Her dedication transformed my stay into something seamless and memorable. The Waldorf Astoria Berlin is lucky to have such a dedicated professional on their team.I cannot thank Christina enough for her kindness and impeccable service. I highly recommend this hotel to anyone looking for top-tier hospitality in Berlin! Christian Schwenke, Geschäftsführer at Waldorf Astoria Berlin, responded to this review Dear Guest,Thank you very much for sharing your wonderful feedback following your stay at Waldorf Astoria Berlin.We are truly delighted to read that your experience was so positive and that our colleague made such a meaningful impression during your visit. Your kind words perfectly reflect the dedication and professionalism we strive for, and we are especially pleased to hear how effectively he supported you with the complex logistics of shipping parcels abroad. Going above and beyond for our guests is exactly the level of service we aim to provide.We will be sure to share your appreciation with our entire team, as recognition like yours is incredibly motivating and valued.Thank you once again for your recommendation. It would be our great pleasure to welcome you back to Waldorf Astoria Berlin in the future.Warm regards,The Waldorf Astoria Berlin Team

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