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Excelsior Ernst

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Excelsior Ernst

locationCologne, Cologne / Bonn

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About Excelsior ErnstAbout Excelsior Ernst

Location

The hotel's exposed position, in the heart of the city and vis-à-vis the Cologne Cathedral, makes it easily accessible from all directions. The opera, the philharmonic and many famous museums, as well as the fair grounds, are all within walking distance. Guests will find a wide range of attractive shops close to the hotel, and just a few minutes away on foot there are the traditional breweries, trendy bars and inviting coffee shops.

Facility

The hotel was built in 1863. 142 non-smoking rooms are located on 6 storeys and can be reached by lift. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the hotel include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access (for a fee) is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Film fans will find plenty of 'lights, camera, action' at the cinema. There are a number of shops as well. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, room service, a laundry service and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine, projector and photocopier is available.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard amenities of some rooms. All rooms are carpeted and have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A trouser press is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system and WiFi (no extra charge) are provided as well. Guests can take advantage of the nightly turndown service. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

Sport

Fine weather can be enjoyed on the terrace. The hot tub in the pool area promises pure relaxation. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, billiards, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and a solarium. An entertainment programme and live music are also options for entertainment.

Meals

Various dining options are available, including a non-smoking restaurant, a breakfast room, a café and a bar. Catering options include bed and breakfast and half board. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Excelsior Ernst Amenities at Excelsior Ernst

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

    • -

      Conference Room

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      Currency Exchange

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      Disability-friendly

    • -

      Foyer

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Continental Breakfast

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      Half Board

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Cycling/Mountain Biking

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      Gym

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      Jacuzzi

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      Massage

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      Sauna

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      Steam bath

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Public Transport

50 m

Shopping opportunities

200 m

Bars / Pubs

200 m

Restaurants

200 m

Nightclub

200 m

Golf Course

3 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1432

Very Good

295

Average

79

Poor

44

Terrible

31

Recent Reviews: 1881

  • User:Tarek j

    Trip type:

    Wonderful

    rating16 Apr 2026

    Wonderful First Class Experience .Professionalism , Attention , follow up .One of the best Hotels we've stayed in . Melanie Kräling, Gästeservice/Empfang at Excelsior Hotel Ernst, responded to this review Dear Tarek,thank you very much for your wonderful feedback!We are truly delighted that you enjoyed a first-class experience with us and appreciated the professionalism, attention, and follow-up from our team. Your kind words mean a great deal to us and are a fantastic motivation for everyone here.It is an honor to be considered among the best hotels you have stayed in. We sincerely hope to welcome you back again soon for another exceptional stay.Warm regards,Lisa-Marie BaurQuality & Trainings

  • User:ECD2

    Trip type: Couples

    Wonderful one night stay

    rating01 Apr 2026

    We had a wonderful one night stay at the hotel, from beginning to end. It was important for us to have good late night food option as we arrived late by train and the piano bar was perfect, great food, environments and drinks. Melanie Kräling, Gästeservice/Empfang at Excelsior Hotel Ernst, responded to this review Dear ECD2,thank you very much for your kind review!We are delighted to hear that you had a wonderful stay with us from beginning to end. It’s especially nice to know that our late-night dining options met your expectations after your journey, and that you enjoyed your time in our piano bar with its food, atmosphere, and drinks.We truly appreciate your feedback and hope to welcome you back again soon for another memorable stay!Warm regards,Lisa-Marie BaurQuality & Trainings Manager

  • User:Adrienne M

    Trip type: Business

    Luxurious Accommodations & Excellent Service

    rating30 Jan 2026

    The Excelsior Hotel Ernst is one of the nicest hotels I have ever stayed in and also one of the most luxurious experiences I have ever had. The room was thoughtfully appointed with every detail attended to, including a bottle opener and glass for your water at night and the flat pillows and washcloths I requested ahead of time. The included steam room, sauna, amenities, minibar and breakfast all contributed to a very luxurious treat for us! Melanie Kräling, Gästeservice/Empfang at Excelsior Hotel Ernst, responded to this review Dear Adrienne,thank you very much for your wonderful review and for taking the time to share your experience. We are truly delighted to read that you consider the Excelsior Hotel Ernst one of the most beautiful hotels you have ever stayed in and that your visit was such a luxurious experience.It is especially rewarding to know that you appreciated the attention to detail in your room, as well as the personalized amenities prepared in advance according to your preferences. Creating a tailored and comfortable stay for our guests is very important to us. We are also pleased that our spa facilities, minibar, and breakfast contributed to your overall enjoyment.Thank you once again for your kind words. We very much look forward to welcoming you back to the Excelsior Hotel Ernst for another memorable stay.Kind regards,Lisa-Marie BaurQuality & Trainings Manager

  • User:GJ312

    Trip type: Family

    An Experience to Remember

    rating07 Jan 2026

    We had the great good fortune of staying at the Excelsior from 17-20 December 2025. A family of eight adults from Australia for our first European Christmas. Beautifully located at the foot of the magnificent Cathedra, this hotel meets the highest standard in every category. Fantastic attentive staff who deliver wonderful service, the rooms that want for nothing and great dining. I did not want to leave. Melanie Kräling, Gästeservice/Empfang at Excelsior Hotel Ernst, responded to this review Dear GJ312,Thank you very much for taking the time to share your experience at the Excelsior. We are delighted to hear that your stay from 17–20 December 2025 was memorable and that your first European Christmas with your family was so special.It is wonderful to know that our location, attentive staff, comfortable rooms, and dining offerings contributed to making your stay enjoyable. Your kind words are truly appreciated and will be shared with the entire team, as they are motivated by knowing their efforts create such memorable experiences.We hope to welcome you and your family back to the Excelsior in the future. It would be our pleasure to host you again and provide another unforgettable stay.With warm regards,Cedric StathopoulosQuality ManagementExcelsior Hotel Ernst

  • User:BigTraveler002

    Trip type: Friends getaway

    So 1999-ish

    rating28 Dec 2025

    Poor experience overall. First the positive: All staff is awesome. Everyone couldn’t be any friendlier. Breakfast is awesome. And they offer a good night hot chocolate or hot milk with honey for kids. Which is a nice touch. The rooms is where it goes downhill and the way staff approaches it. Booked a deluxe room, around EUR 500 a night, and the room’s carpet is just disgusting. We didn’t want to take off our shoes. It has some major stains (see photo) and overall just felt dirty. That’s an issue. But the real issue for me then is when staff at the reception pretends like they’ve never heard of this and are all surprised that there may be stains. Dude, that stain, on that overall totally worn carpet, looks like it’s been there for years. So that really threw me off. He gladly still charged the full 500, of course, but offered a stale Christstollen to make up for it. Crazy. The other thing: The shower. Highly dangerous and you’ll need to be acrobatic (photo). Plus, the water goes everywhere and you’ll for sure flood half the bathroom. But… I’m complaining about that part since 2008 when I started staying there for the first time. Excuse was always: We’re renovating. Here we are, 17 years later…Location is awesome. Only reason to stay ( besides I’m not sure if there’s an alternative overall if you’re looking for that level of service - minus the receptionist who gaslight you). Melanie Kräling, Gästeservice/Empfang at Excelsior Hotel Ernst, responded to this review Dear BigTraveler002,thank you for taking the time to share such detailed feedback regarding your recent stay with us. We are very sorry to learn that your experience was overall disappointing and did not meet the expectations you rightly have of our hotel.First and foremost, we sincerely appreciate your kind words about our team, the breakfast experience and the evening hot chocolate or milk for children. It is reassuring to know that these elements were positively received.At the same time, we must clearly apologize for the condition of your deluxe room, particularly the carpet. This is unacceptable at the rate you paid and does not reflect the standards we aim to uphold. Even more concerning to us is your impression that your feedback was not taken seriously at reception. This is certainly not how we wish our guests to feel, and we regret if the response you received appeared dismissive. Your comments regarding this interaction have been addressed internally.Your long-standing feedback about the shower design is also well noted. We understand your frustration, especially given your history with our hotel, and we regret that this issue has persisted longer than it should have. Your remarks will be taken into account as part of our ongoing renovation planning.We fully acknowledge that our central location is a key reason for choosing our hotel, and we regret that the room experience did not live up to the level of service you otherwise appreciate.Thank you again for your honest and candid feedback. It is invaluable in helping us improve and address areas that clearly require further attention.Kind regards,Cedric StathopoulosQuality ManagementExcelsior Hotel Ernst

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