Hey Lou Hotel Monheim Am Rhein

Recent Reviews: 110

• User:Madelon M

  Trip type: Couples

  Hopeful but unfortunately disappointed…

  18 Nov 2025

  Hi everyone!We booked the Park, Sleep & Fly arrangement at Hey Lou. After returning from our vacation, our flight landed at 19:00, so we decided to book a hotel room to rest from our long journey and drive home to the Netherlands the next morning.Check-in was easy and quick, within five minutes we were in our room.Unfortunately, the room felt outdated. The bed was very hard, as were the pillows. We didn’t want to complain about this since it might simply be a matter of personal preference.Coming back from a summer holiday, we expected it to feel cold in Frankfurt. To our surprise, the hotel room was extremely hot. It was so warm that we were sweating while doing nothing. We tried to turn on the air conditioning, but it seemed to be controlled centrally elsewhere in the hotel.When we called reception for help, they didn’t want to assist us and just told us to “try it ourselves.” Because the heat was unbearable, we had to sleep with the window open.As the hotel is located near the airport, we heard planes taking off and landing every few minutes. We could hardly sleep and were already exhausted from our long journey. (Even with the Windows closed you could hear them loudly..)The next morning, we took a shower, this was fine and we have no complaints about that.Breakfast offered plenty of options, such as bread, yoghurt, eggs, etc. There was more than enough choice.However, the plates and cups were dirty, most of them had something unpleasant on them. This really didn’t help with our appetite.In short, we weren’t expecting any luxury but just a place to sleep and have breakfast. Unfortunately did not enjoy our stay, and we will not be returning to this hotel.. A real bummer..

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• User:beanie4sheen

  Trip type: Family

  A modern hotel in a beautiful location

  02 Aug 2025

  When approaching the hotel we were a little confused as to where to go for parking. We eventually found the car park located at the back of the building. It would have been helpful when booking, if the hotel sent instructions to park on level 3 & 4. It was an easy check in system, a member of staff was on hand to help if needed, the staff were very good. The room was simple and very spacious. We loved the little robot that takes the food trays away. A very modern hotel in a beautiful area.

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• User:ElizabethM565

  Trip type: Business

  Lack of basic safety features

  12 Nov 2024

  I am currently traveling on business as a woman by myself. Someone just tried to enter my room at nearly 10:30 PM. Fortunately I had the deadbolt set, but it made me realize that there is no interior latch or chain on the door, and no peephole so I cannot even look to see if there is someone standing outside. Also, no phone in the room and no information about how to contact staff in case of emergency. In addition, this morning I tried to go to the lobby at 6AM only to learn that the elevators do not go all the way down until 6:30AM. To meet my ride I had to walk down a flight of stairs and leave via the back entrance. Not a huge deal for me I suppose, but there was no apparent way to get out of the building without at least one flight of stairs. What would a mobility impaired person do if there was an emergency in the middle of the night?In addition to the safety concerns, this is a pretty bare bones place. You have to check yourself in via a kiosk, there is no daily cleaning unless requested, and no coffee maker in the room (and no access to the coffee maker in the lobby between 11:30pm and 6:30am).

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• User:alkhaja1

  Trip type: Couples

  Nice hotel and amazing breakfast

  20 Jan 2024

  Nice and clean hotel , amazing breakfast with “ halal “ food , finally we got a hotel that serve “ halal “ food 😍 , and the staff was helpful with our needs 👍🏼 the only disadvantage was the blanket for the king bed , it was 2 small blanket instead of one big blanket , and they said that its not available on this day. But overall it was a nice experience and I recommend this hotel 😄 💯 Andreas Proempeler, Other at Hey Lou Hotel Monheim Am Rhein, responded to this review Hallo alkhaja1,thank you for your feeback. Its great to see that you enjoyed your stay and we could offer you everything you need.Best regardsAndreas ProempelerHotelmanager

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• User:iris h

  Trip type: Couples

  Good stay!

  20 Dec 2023

  The reception was closed when we arrived. The reception employee was super helpful. She gave me good instructions to find the card for the room, it worked out perfectly. When they miss youre phonecall, they call you back. So that is nice.