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Hyatt Regency Cologne

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Hyatt Regency Cologne

locationCologne, Cologne / Bonn

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About Hyatt Regency CologneAbout Hyatt Regency Cologne

Location

This hotel is located convenient and central in Cologne.

Facility

The hotel has a lift and features 306 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a cloakroom, baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV, a radio and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Some of the wheelchair-friendly rooms have a wheelchair-accessible bathroom. The hotel has non-smoking rooms and smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking and golf are available. Sport and leisure facilities at the hotel include a gym, squash and aerobics. There is a wellness area with a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and hydrotherapy treatments. Subject to charge: a solarium. An entertainment programme and a dance club round out the entertainment options.

Meals

Various dining options are available, including a restaurant, a bar and a pub. A generous breakfast buffet and lunch are served every day. Diet meals and gluten-free meals can be prepared on request. In addition, special catering options and snacks are available.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Hyatt Regency Cologne Amenities at Hyatt Regency Cologne

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Nightclub

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      Pets

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      Playground

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      Pub(s)

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Squash

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Centre

1 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2555

Very Good

1017

Average

347

Poor

128

Terrible

87

Recent Reviews: 4134

  • User:132davec

    Trip type: Family

    Wonderful stay, would 100% recommend

    rating16 Apr 2026

    We had a fantastic stay here for 3 nights. Right across the river from the cathedral, the views are amazing. The room was spacious and clean. There were only a few spots in the hotel showing age, but nothing crazy. The staff were all very friendly and helpful, breakfast buffet was fully stocked and delicious. Would definitly recommend staying here if you're in Cologne, truly top notch. Hyatt Regency Cologne, General Manager at Hyatt Regency Cologne, responded to this review Dear Guest,Thank you for this wonderful review and for recommending us. We’re delighted to hear that you enjoyed your whole stay. We truly appreciate your kind words and hope to welcome you back again soon.Best regards,Robin SaundersGeneral Manager

  • User:WelshWoody

    Trip type: Family

    Stunning hotel, Legends expensive, Grissini slow and infuriating PENDING PAYMENTS!!!!!

    rating09 Apr 2026

    Okay so this hotel could easily be a 5 star as it is a stunning hotel and situated with a stunning view of the bridge and Dom.However, there are two issues i have one minor and one major.Minor: First is that one Legends Bar is vastly overpriced. A 300ml 7UP for my son was €5.70 and a 400ml Kolsch for me was €6. This makes lemonade more expensive than beer. Also a bottle of wine was about €20 more expensive than the exact same bottle at the hotels own bar outside called Sticky Fingers.Major: payments being held on account / pending payments. During a 7 night stay here having paid for 3 rooms in advance they insisted on holding around £2,000 on account and furthermore every subsequent spend triggered more payments on account. This resulted in about 10 individual payments on account come check out. I’ve now checked out and cleared my bill but still have all these payments on account and emailing the hotel to get them cleared. I know you may be thinking why didn’t you pay as you go. Well we did try but on several occasions weren’t able to including one large bill at Grissini because we had waited so long for food (a 3rd bit of feedback) they had closed the till.Don’t get me wrong in every other way the hotel is amazing and staff are very friendly and i suspect this payments on account is a symptom of being a US owned company. This aspect alone will definitely make me think twice about staying at a Hyatt Regency again as i significantly don’t like it whatsoever. It’s excessive and frankly i don’t trust them to resolve all these holds accurately.Still waiting for them to be cleared and so in addition to my email i hope they can do that promptly. Hyatt Regency Cologne, General Manager at Hyatt Regency Cologne, responded to this review Dear Guest,Thank you for taking the time to share your detailed feedback.We are pleased to hear that you found the hotel stunning and appreciated its location, views, and the friendliness of our team. We also understand your comments regarding pricing at Legends Bar and appreciate you sharing your perspective. Your feedback has been noted and will be discussed internally.Regarding the pending payments, please be assured that pre‑authorizations are a standard procedure to cover incidental charges. From our side, all authorizations are released at the time of check‑out; however, the processing and release of these amounts may take additional time depending on the bank. We fully understand how this can be frustrating and appreciate your patience.We hope the positive aspects of your stay remain memorable and would be pleased to welcome you again in the future.Best regards,Robin SaundersGeneral Manager

  • User:RoccoAbramovich

    Trip type: Business

    Not Hyatt standards

    rating01 Apr 2026

    Slow check-in. Poorly cleaned rooms. Unbeatable food in the bar. Bad cocktails. Poor WiFi. Boring minibar.By far the worst Hyatt I’ve ever stayed in. At least the staff were somewhat friendly. Hyatt Regency Cologne, General Manager at Hyatt Regency Cologne, responded to this review Dear Guest,Thank you for taking the time to share your feedback.We take your comments seriously and are happy to take them on board for internal review. Your observations regarding check-in, room cleanliness, WiFi, minibar, and bar offerings have been noted and will be shared with the relevant teams.We appreciate you bringing these points to our attention.Best regards,Robin SaundersGeneral Manager

  • User:Felipe M

    Trip type: Couples

    Celebrating my birthday

    rating29 Mar 2026

    I wanted to express my heartfelt gratitude to the team at Hyatt Regency Cologne for making my recent stay truly unforgettable. Using my employee nights was a treat, but it was your exceptional service and warm hospitality that made it truly special. From the welcoming smile at check-in to the attentive staff who ensured everything was just right, I felt like royalty. A special gratitude to Leonardo and Patricia at the breakfast and to Louise at the restaurant. Thank you for creating such a wonderful experience. I'll cherish the memories and can't wait to return! Hyatt Regency Cologne, General Manager at Hyatt Regency Cologne, responded to this review Dear Guest,Thank you very much for your wonderful review.We are truly delighted to hear that your stay with us was so memorable and that our team made you feel so well cared for. Your kind words about our colleagues mean a great deal to us — we will be sure to personally pass along your appreciation to them.It was a pleasure to welcome you, and we sincerely look forward to your next visit to Hyatt Regency Cologne.Best regards,Robin SaundersGeneral Manager

  • User:norcaltravel234

    Trip type:

    Great experience due to staff and club access

    rating17 Mar 2026

    The Hyatt Regency Cologne never dissapoints. We have been to a lot of Hyatt propoerties, and it is 100% in the discussion as being the best Hyatt we have stayed at. Every person there is on a mission to make your stay as good as possible. The fact that they have kept the Regency Club is a huge part of that (when so many locations have got rid of the club, especially in the US). Hyatt Regency Cologne, General Manager at Hyatt Regency Cologne, responded to this review Dear Guest,Thank you so much for your wonderful feedback! We are very pleased to hear that the Hyatt Regency Cologne is one of your preferred hotels. Our team is dedicated to making every visit special, and we're glad the Regency Club continues to enhance your experience. We look forward to welcoming you back soon!Best regards,Robin SaundersGeneral Manager

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