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Mercure Hotel Koln City Friesenstrasse

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Mercure Hotel Koln City Friesenstrasse

locationCologne, Cologne / Bonn

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About Mercure Hotel Koln City FriesenstrasseAbout Mercure Hotel Koln City Friesenstrasse

Location

This hotel is located right in the heart of Cologne.

Facility

The hotel has 2 lifts and features 103 rooms, including 6 suites and 7 single rooms. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, safe, currency exchange service and drinks machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. Souvenirs can be purchased at the gift shop. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a babysitting service, medical assistance, room service, an alarm call service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Central heating ensures that rooms maintain just the right temperature. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. A telephone, a TV, a radio, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has non-smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including golf and a sauna. A nightclub offers fun and entertainment.

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Amenities at Mercure Hotel Koln City Friesenstrasse Amenities at Mercure Hotel Koln City Friesenstrasse

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Casino

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Archery

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      Golf

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

241

Very Good

469

Average

185

Poor

63

Terrible

36

Recent Reviews: 994

  • User:Picklum

    Trip type: Business

    Very bad customer experience

    rating26 Apr 2026

    Very disappointing and frustrating experience.The hotel is outdated and does not reflect the pictures at all. The room was worn, with old furniture and a general lack of care.On top of that, the staff showed zero flexibility or willingness to help. I had to cancel my second night due to a change of plans, and despite the circumstances, no solution was offered — no refund, no voucher, no possibility to reschedule.This is quite shocking for a hotel belonging to a major group. I expected a completely different level of service and customer care.I would strongly discourage anyone from booking here. If anything unexpected happens, do not expect any support or commercial gesture from this hotel.

  • User:Happiness433867

    Trip type: Solo travel

    No German efficiency here

    rating13 Oct 2025

    Room was clean and bed comfortable.Wi-fi didn’t work at all. I told the front desk and they said they would look into it but nothing happened. The shower drain was partially plugged and the water took forever to drain out. The soap container in the shower was empty.One of the two elevators never worked so it took a long time waiting for an elevator.

  • User:2020vision

    Trip type: Solo travel

    Football trip

    rating20 Sept 2025

    About 25 minutes on the train from the airport to the city centre and then 15 minute walk to the hotel .Hotel close to all city centre bars , cafés and Cathedral .Staff friendly and helpful .Room clean , bed comfortable.Good choice at breakfast .

  • User:Excursion13199475063

    Trip type: Solo travel

    Good prices but bring a fan in summer

    rating17 Aug 2025

    This hotel is in a convenient location for public transport (Friesenstraße underground is just a few minutes' walk away) and around a 15 minute walk from Hauptbahnhof and the Altstadt. It's also a similar distance to the lively Barbarossaplatz and next door to a Irish pub and a fee steps from the Päffgen Brauhaus if that's your scene.The staff I spoke to (two front desk and one cleaning lady) were all friendly and pleasant.There's also a selection of food and drinks and I was given a voucher for a sweet snack or (non alcoholic) drink for not needing room service during my 2 night stay. The facilities in the room were fine, there was a minibar style fridge, which is great, good blackout curtains and a view of the TV tower. I think the room could do with a refurb, the tissue box came off the wall in the bathroom and a panel on the back of the fridge also fell out.My only real complaint, which did cause me some discomfort was the lack of air conditioning in my room. The August heat was over 30 degrees at times and even opening windows was little help. This did hamper my stay quite a bit as I struggled to get to sleep and stay asleep, even after taking a cold shower.

  • User:Claire155

    Trip type: Couples

    Reasonable hotel in a good location

    rating04 Aug 2025

    After a few ultra modern (if a bit too trendy) hotels on this trip, this Mercure as a bit ‘standard’, I think we’d say. In need of renovation, the hotel is nonetheless in a useful location being a short walk from the main station. It was pelting it down so we took a taxi. Small room and tiny bathroom. Really tiny. Shower over a bath with high sides. I managed to get in and out but some less nimble might struggle. Not the best shower, but adequate. Bed comfy enough though the pillows were laughably soft, even the spare ones in the drawers. No safe, no kettle, but there was a fridge. No blackout curtains (we brought eye masks as a previous hotel on our trip had a similar problem). The hotel is on a street with lots of late night bars and restaurants. But we found the soundproofing good so we were not disturbed. The air conditioning worked well. We were there for just two nights. Both nights the bar was shut so we got our free drinks from the fridge in reception and had them in the room. The area has several places for breakfast including a lovely little cafe over the road offering vegan pancakes amongst other dishes. As well as the clubs and bars, there’s also a traditional pub nearby where the waiters wander around plonking small glasses of beer in front of you until you say ‘nein danke’ or put your beer mat mat over your glass.I reckon we might stay here again on our next visit to Cologne unless we find a cheaper deal elsewhere.

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