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Mercure Hotel Severinshof Koeln City

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Mercure Hotel Severinshof Koeln City

locationCologne, Cologne / Bonn

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About Mercure Hotel Severinshof Koeln CityAbout Mercure Hotel Severinshof Koeln City

Location

This hotel is located just 10 minutes from the centre and the pedestrian area with its scores of shops and tourist attractions. It takes 20 minutes to reach the main railway station. The nearest public transport connection is U-Bahn and the bus stop Severinstraße. The renowned musical theatre is near at hand.

Facility

The hotel welcomes guests in a 5-storey building with a lift and 252 non-smoking rooms. The reception desk is open round the clock. Amenities available at the hotel include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities. Souvenirs can be purchased at the gift shop. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, room service, an alarm call service and a laundry service. A bicycle hire service gives guests the opportunity to explore the surrounding area independently. Complimentary newspapers are available. A business centre with fax machine, projector and photocopier is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can relax on the balcony or terrace. All rooms are carpeted and include a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a TV, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

Sport

Fine weather can be enjoyed on the terrace. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments and a solarium.

Meals

Various dining options are available, including a non-smoking restaurant, a café and a bar. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Special meals, including vegetarian dishes, are also available. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Mercure Hotel Severinshof Koeln City Amenities at Mercure Hotel Severinshof Koeln City

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

    • -

      TV Room

    • -

      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Gym

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      Massage

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      Sauna

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      Steam bath

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Underground/Over ground Station

100 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

529

Very Good

755

Average

230

Poor

57

Terrible

48

Recent Reviews: 1619

  • User:Wanderer46002421627

    Trip type: Friends getaway

    Nice hotel but……

    rating17 Mar 2026

    We arrived at the hotel as a party of 13 travelling together. I was told that our booking wasn’t on the system. It was eventually found to be booked for 1 week later. There was a totally inflexible approach from the hotel. No room offered. Fortunately our party managed to fit us into their rooms. We had paid for room and breakfast on original booking but still had to pay €144 euros pp for breakfasts.We had a couple of conversations and exchanged emails about the situation but nothing was resolved.In terms of the hotel, the room I ended up staying in had been booked for a guest who needed an adapted room to accommodate a physical disability. The room didn’t even have a handrail in the very tiny shower. If you need adaptations I would strongly suggest confirming by email that the room being offered is suitable.The shower hose was twisted and caused flooding of the bathroom when in use. This was reported but not resolved.The breakfast was extensive and really good. I cannot think of anything that someone might want to eat that wasn’t available except fried or poached eggs. The bacon wasn’t English style, more the American style crispy streaky.Service was efficient.The hotel bar is fairly small but has a good selection of drinks. Michael the server was especially helpful.The eating area in the bar was very small and didn’t really accommodate all the people who wanted to eat there. Food wait was variable with a 90 minute wait from ordering on one occasion. The food was really good when it did arrive.The hotel is handily placed for a supermarket, a couple of bakeries/cafes - it is easy to get alternatives to hotel food offerings if you have a budget. The train network is nearby but we used taxis or uber/bolt - there was usually enough of us the make it worthwhile.Would I stay there again….. probably not on principle due to their inflexibility but had I not had that bitter experience then maybe but there is a Premier Inn across from the hotel - you know what to expect!

  • User:londonjones

    Trip type: Couples

    Well located, tidy clean and efficient

    rating26 Dec 2025

    Well located about 15 minutes walk from the Christmas markets and cathedral, and right next to a UBahn station. Rooms clean and neat, reception were helpful when we needed them. Good base for visiting the city, plenty of cafes, restaurants and bars nearby. M F, General Manager at Mercure Hotel Severinshof Koeln City, responded to this review Dear Guest,thank you very much for your feedback. We are delighted to hear that you appreciated our convenient location, the cleanliness of your room, and the helpfulness of our reception team. It is wonderful to know that our hotel served as a good base for exploring the city and enjoying nearby cafes, restaurants, and bars.We hope to welcome you again soon.Best regards, Your Mercure Team from Cologne

  • User:Odyssey23033209778

    Trip type: Couples

    Great stay

    rating17 Dec 2025

    Stayed here for the Xmas markets, people are obviously quite picky on the other reviews however, the staff were lovely not rude at all, the rooms were clean and tidy as expected. We had no issues with anything whilst staying here and its right next to the Severinstraße tram stop which takes you to the heart of Cologne in 5 minutes. Buy a day ticket on VRS or KVB app for around 9 euros is the best option. You can also walk which is about 15 mins into town which takes you past many shops along the wayHotel was also easy to get to from Koln airport. No complaints from me, would stay here again. Don't always believe the bad reviews, some people complain about anything. M F, General Manager at Mercure Hotel Severinshof Koeln City, responded to this review Dear Guest,thank you very much for your kind and detailed feedback. We are delighted to hear that you enjoyed your stay, found the rooms clean and tidy, and appreciated the friendliness of our staff. It is also great to know that you found our location convenient for visiting Cologne and getting to and from the airport.We truly appreciate your positive remarks and hope to welcome you again on your next visit to Cologne.Best regards,Your Mercure Team

  • User:johan d

    Trip type: Business

    Almost 5*... until check-out.

    rating14 Oct 2025

    Very nice hotel.Nice cosy bar with nice, friendly staff. Near to the city center (10min walk) but not in the city center.Rooms are clean and internet works as it should work.Breakfast is fine with plenty to choose from.We were there for an exhibition and it is extremely convenient when you have to go to the koelnmesse. Just next to the hotel is the tram line and you're only 3 stops away from the messe, so no traffic jams if you want to go in that direction.I would have given 5 stars, until we checked out...We gave our credit card details in advance to arrange the costs at the bar and rooms were prepaid so normally it should have gone very smoothly.Unfortunately it took 30(!) minutes to check out. I don't know what they had to do or what was wrong but we were given several documents to sign, the girl at the reception made a mistake so we had to resign the same document, she couldn't find her stapler,... it was chaos!If it wasn't for the check-out it would have been a perfect stay but our last expercience in the hotel brought it down.I would come here again (mainly for the easy travelling to the koelnmesse) but I hope they improve their check-out procedure. M F, General Manager at Mercure Hotel Severinshof Koeln City, responded to this review Dear Guest,Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed our hotel, the cosy bar, the friendly staff, and our convenient location near the city center and Koelnmesse.We sincerely apologize for the delays and confusion during your check-out. Your experience does not reflect the standard we aim to provide, and we will review our check-out procedures and staff training to ensure smoother and more efficient service in the future.We truly appreciate your understanding and your kind words about your overall stay, and we would be very pleased to welcome you back on your next visit.Kind regards,your Mercure Team from Cologne

  • User:mariamQ3121CS

    Trip type: Family

    AVOID

    rating24 Sept 2025

    Lack of service from staff shocking. Staff simply rude & unhelpful. Wish I had researched more as I would not have entertained this place. M F, General Manager at Mercure Hotel Severinshof Koeln City, responded to this review Dear Mariam,We’re very sorry to hear about your experience. This is certainly not the standard of service we aim to provide. Your feedback regarding staff attitude and service has been noted, and we will address it internally to prevent such issues in the future. We apologize for the negative impression and hope to have the chance to restore your trust.Kind regards, your Mercure Team from Cologne

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