25Hours Hotel Dusseldorf Das Tour

Recent Reviews: 730

• User:MosheTHR

  Trip type: Family

  Fantastic Stay – Unique, Lively, and High-Level

  12 Feb 2026

  We had an excellent stay at 25hours Hotel Düsseldorf.The hotel feels brand new, with the signature unique and creative atmosphere that 25hours is known for. It’s full of life at all hours of the day - vibrant, fun, and welcoming.Great for families as well, not just couples or business travelers.The location is excellent, only a 10–15 minute walk to the city center and main attractions, yet in a cool and pleasant area.Truly unique in the best possible way, stylish and special without compromising on a high standard of comfort and quality.A special thank you to Amelie at the reception for her kindness and great service.Highly recommended.

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• User:Daydream00693813648

  Trip type: Family

  “A stylish, on-trend hotel with that extra touch.”

  25 Dec 2025

  “A good, trendy hotel with that little extra. The breakfast was excellent with table service, featuring lots of high-quality local products. The staff were friendly, attentive, and genuinely helpful. The hotel has a hip, creative look and feel that really stands out. The only downside is that parking could be priced a bit more attractively.”

• User:Joey C

  Trip type: Couples

  Unauthorized Charges Exceeding Pre-Authorized Limits

  24 Dec 2025

  As an Accor Diamond member and a frequent guest of this property, I am sharing this experience to highlight a serious breakdown in professional accountability and billing integrity.On my checkout day, I vacated my room at 14:00 (following a brief agreement with the housekeeping staff), and organized my belongings in the hallway before heading down to the lobby. I officially checked out at the front desk at 14:20, where the staff explicitly confirmed a zero balance. I remained in the hotel lobby afterward to rest. While I typically receive my invoice within 30 minutes, this time it arrived over two hours late with an unexpected €80 "late departure fee." The hotel cited a checkout time of 15:32—a time when I was merely sitting in the lobby, having already vacated my room and settled my bill over an hour prior.More details:1. The hotel used my card on file to process this €80 fee. This exceeded the original €75 pre-authorization limit and was done without any new consent or notification after a confirmed zero-balance checkout.2. When I queried the charge, a Dual Student who handled the case initially cited CCTV to claim a 15:32 departure. When I challenged this, the story was immediately changed to a vague "past 14:30." Despite acknowledging these contradictory timestamps, the hotel declined a refund, stating the matter was "settled."3. Most concerningly, following my formal inquiry regarding this billing error, the hotel unilaterally canceled all my future reservations. To a guest, this sequence of events appears to indicate an exclusionary response to those who exercise their right to clarify administrative discrepancies. 4. Throughout this dispute involving financial and data discrepancies, no senior manager ever intervened. Leaving a complex matter entirely to a Dual Student led to a complete lack of professional resolution.For those who value loyalty recognition, it is important to note that this property appears to categorize guaranteed tier benefits as discretionary gestures. This perspective is fundamentally inconsistent with the loyalty experience promised by the Accor brand. If you expect a standard of professional accountability and respect for your membership status, the adversarial approach encountered here may be deeply disappointing.

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• User:Belgo43

  Trip type: Couples

  Trying a bit too hard to be cool

  28 Nov 2025

  This is a love it or hate it hotel, which tries hard to be trendy and gimmicky. The weirdest thing for me was that our room on the 14th floor had a bicycle in it taking up a lot of space, but no wardrobe for clothes. Also a shower visible from all over the room, so strictly for couples only. See photos. The breakfast at €29 was rather expensive for a standard hotel breakfast (I've had better breakfasts in cheaper hotels). We went up to try the 17th floor bar, but it was pricey packed and noisy, so we went back down. I never saw the coffee bar in the lobby actually open. But nice views and cool decor Laorent Tutaj, Guest Services / Front Office at 25hours Hotel Dusseldorf Das Tour, responded to this review Dear Belgo43,thank you very much for taking the time to share your feedback. We truly appreciate every comment, as it helps us improve our service.Our open-concept rooms deliberately do not include traditional wardrobes, but there are plenty of storage options for clothing and personal items. The open shower is part of this unique design and may be experienced differently depending on personal taste.Regarding the café on the ground floor: it is currently on a winter break. Guests can still order coffee in the restaurant, and the reopening will be announced in advance.It’s great to hear that you enjoyed the view and the design. We hope that despite a few points, you had a pleasant stay and we would love to welcome you back.Best regardsLaorentfor the entire 25hours Das Tour TeamOnce 25hours – always 25hours!

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• User:589jch

  Trip type: Business

  Perfect stay

  11 Nov 2025

  Amazing experience from start to finish. Clean rooms and comfortable beds and get bathroom amenities. The staff was perhaps the best part of the whole stay but also enjoyed staying on this side of town which was convenient to trains and all the great local restaurants. Will be there again for my next stay! Laorent Tutaj, Guest Services / Front Office at 25hours Hotel Dusseldorf Das Tour, responded to this review Salut 589jch,thank you very much for your wonderful review and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay from start to finish and that you appreciated the cleanliness, the comfortable beds and our bathroom amenities.A special thank you for your kind words about our team – we will be happy to pass this feedback along. We are also pleased that you enjoyed the location, the convenient train connections and the great local restaurants nearby.We truly look forward to welcoming you back again on your next stay.Kind regards,Laorent Your 25hours Team

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