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Hilton Dusseldorf

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Hilton Dusseldorf

locationGermany, Dusseldorf

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About Hilton DusseldorfAbout Hilton Dusseldorf

Location

This elegant luxury hotel centrally located close to the exhibition centre, the international airport and centre of Düsseldorf with its many sights of interest and shops. The famous Königsallee and the old town can be reached in a few minutes on foot. The Rhine's promenade is also within easy reach of the hotel. The hotel provides a good base from which to visit the enchanting castle ruins of Benrath and Kaiserswerth.

Facility

The hotel has 372 rooms, including 9 suites, 13 single rooms and 90 double rooms, which are located on 12 storeys and are reachable by 4 lifts. The reception desk is open round the clock. Amenities available at the hotel include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a childcare service, a car hire service, a transfer service, 24-hour room service, a laundry service and a coin-operated laundry. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower. A hairdryer, bathrobes and a telephone are provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including tennis, golf, a gym, billiards and a spa. An entertainment programme and a casino are also options for entertainment.

Meals

Various dining options are available, including a non-smoking restaurant, a café and a bar. A generous breakfast buffet, lunch and a dinner à la carte offer plenty of delicious variety. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available. Alcoholic beverages are available.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Hilton Dusseldorf Amenities at Hilton Dusseldorf

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Casino

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      TV Room

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      Wifi

  • Hygiene

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      CleanStay (Hilton)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Billiards/Snooker

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      Children's Entertainment

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      Golf

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      Gym

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      Tennis

LocationLocation

Map preview

Around this property:

Public Transport

500 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

29

Very Good

8

Average

3

Poor

5

Terrible

6

Recent Reviews: 51

  • User:Amy K

    Trip type: Couples

    Great service at Hilton Dusseldorf

    rating26 May 2026

    We were celebrating a special birthday and decided to visit Düsseldorf. We chose this Hilton location due to its proximity to the city centre and the reviews we read. The front desk team was extremely friendly, in particular Amad Murga, Front Desk Manager. When he learned that it was a special occasion, he upgraded us to a suite on the executive floor and sent up a bottle of wine. Later on, in the executive lounge, an employee helped me secure some cake from the kitchen, as everything outside was closed due to a holiday. This team made our stay extra special, and we will certainly stay there again. The executive lounge was not the best one we've been to, but the team was friendly, and the offering was decent. The breakfast buffet had a great selection, and public transportation is around the corner for easy access to the city centre. Hilton Düsseldorf, Sonstige at Hilton Duesseldorf, responded to this review Dear Guest,Thank you for choosing Hilton Düsseldorf for your special celebration and for sharing such thoughtful feedback. We are delighted to hear that our front desk and lounge teams contributed to a memorable stay.It is wonderful to know you enjoyed the suite, the warm hospitality, and the thoughtful touches that enhanced your occasion. We are also pleased that the breakfast selection and convenient access to public transportation added to your overall experience.We appreciate your comments regarding the executive lounge and are glad the team’s service and offerings met your needs. Your kind words affirm our commitment to creating welcoming stays for our guests.We look forward to the pleasure of welcoming you back to Hilton Düsseldorf on your next visit to the city.Kind regards,Ingo Domaschke General Manager

  • User:M1llhause

    Trip type: Family

    Below average

    rating15 May 2026

    Bad experience! Ordered room with a crib which we did not receive, after talking with receptionist we did get one, personal who brought really smelled like sweat, like really bad. We still didnt get pillow for kid. Also shower was leaking, and it was extremely hot in the room, even though AC was set to 18 degrees. Just terrible experience, next time not coming with them. Hilton Düsseldorf, Sonstige at Hilton Duesseldorf, responded to this review Dear Guest,Thank you for sharing your feedback with us. We are truly sorry to learn that your stay did not meet expectations, and we regret the inconvenience you encountered.We understand how important a comfortable family setup is, and we apologize for the shortcomings with the crib and bedding. For safety reasons, we do not place pillows in children’s cribs, as this can pose a life-threatening risk; our team should have explained this clearly at the time. Your comments about service presentation are concerning, and we appreciate you bringing this to our attention.Regarding the room temperature, our climate control operates on a for seasonal setting and technical safety reasons, we are and sorry for any discomfort this may have caused. We also acknowledge the shower concerns; our technical team is involved, and equipment updates are planned to enhance functionality.We appreciate your comments and hope to have the opportunity to welcome you again for a visit that reflects our standards of comfort and care.Kind regards, Ingo Domaschke General Manager

  • User:brigittebE3193AX

    Trip type: Business

    Poor service and kitchen organization

    rating10 May 2026

    Restaurant poor service - 90 minutes to even not get our food served and no apology, no gesture Hilton Düsseldorf, Sonstige at Hilton Duesseldorf, responded to this review Dear Guest,Thank you for sharing your experience with us. We are truly sorry to hear about the shortcomings you encountered in our restaurant and the inconvenience this caused.Your feedback is valuable to our team, and we are reviewing the points you raised internally with the aim of preventing similar situations in the future. We appreciate you bringing this to our attention, as it helps us refine our service and uphold the standards our guests expect.We hope to have the opportunity to welcome you back for a more seamless experience.Kind Regards,Ingo DomaschkeGeneral Manager

  • User:Daniel K

    Trip type: Business

    Staff just couldn't care less

    rating03 Mar 2026

    Clean rooms, but rock-hard beds, and couldn't sleep Called down and asked for some sort of duvet or something to soften it, but staff "couldn't help". Requested the same the next day - the front-desk folks assured me they'd put something on the bed to make it softer. But, they did nothing. Further requests were essentially a shrug. At checkout, though i mentioned i was truly unhappy and had two nights of bad sleep, they apologized, but clearly didn't care - didn't offer a discount, points, or anyting else.Unfortunately, this hotel is NOT up to hilton quality. The staff is not trained to care aout customers or their experience. In this case - a Platinum member - who will never stay there again. Hilton Düsseldorf, Sonstige at Hilton Duesseldorf, responded to this review Dear Guest,Thank you for sharing your feedback. We are truly sorry to learn that your stay did not meet expectations, and we regret the discomfort and frustration you experienced.Providing attentive service and a restful night’s sleep are core priorities for our team. We understand how important a prompt and caring response is, especially when rest is impacted, and we are disappointed that this was not your impression.Your feedback will be reviewed within the team to help prevent similar issues in the future.We value your loyalty and appreciate you taking the time to let us know about your experience. We hope to have the opportunity to restore your confidence in us on a future visit.Kind Regards,Ingo DomaschkeGeneral Manager

  • User:Richard B

    Trip type: Business

    Excellent Stay — Completely Renovated, Modern Rooms

    rating21 Jan 2026

    I recently stayed three nights at the Hilton Düsseldorf and had a very positive experience.I had read some older reviews mentioning outdated rooms, but I want to clearly say that this is no longer the case. The construction and renovations are finished, and the rooms are now modern, clean, and very well updated. My room felt fresh, stylish, and comfortable — definitely not what some past reviews describe.As a Hilton Gold member, I was warmly welcomed and received a complimentary upgrade to the 11th floor, which made the stay even better. The room was quiet, spacious, and well maintained, with modern furnishings and a very comfortable bed.Another highlight was the full breakfast included with my Gold status. The breakfast buffet was excellent, with a wide variety of hot and cold options, fresh fruit, pastries, and great coffee — a perfect way to start each morning.The staff throughout the hotel were friendly, professional, and helpful, from check-in to breakfast service. Everyone made me feel genuinely welcome.Overall, this was a great stay and I would absolutely recommend the Hilton Düsseldorf. If you’re seeing negative reviews about old or outdated rooms, those appear to be from before the renovation — the hotel is now modern and very nice. I would gladly stay here again. Hilton Düsseldorf, Sonstige at Hilton Duesseldorf, responded to this review Dear Guest,Thank you for sharing such thoughtful feedback about your three-night stay with us at Hilton Düsseldorf. We are delighted to know you had a very positive experience.It is wonderful to hear that you found your room modern, fresh, and comfortable. Your recognition of the recent updates reflects our commitment to providing an inviting and contemporary environment.We are pleased that your Hilton Gold membership benefits enhanced your stay, and that the upgraded room on a higher floor offered the quiet and space you appreciated. Your comments on the comfort and upkeep are truly valued.Thank you as well for highlighting the breakfast selection. Knowing that the variety and quality helped start your mornings well is greatly appreciated.Our team will be proud to hear your compliments on their warm, professional service. Creating a genuine sense of welcome is central to our service philosophy.We are grateful for your recommendation and look forward to the pleasure of welcoming you back on your next visit to Düsseldorf.Best regards,Ingo DomaschkeGeneral Manager

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