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Mercure Hotel Duesseldorf Neuss

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Mercure Hotel Duesseldorf Neuss

locationNeuss, Dusseldorf

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About Mercure Hotel Duesseldorf NeussAbout Mercure Hotel Duesseldorf Neuss

Location

This city hotel is situated close to the A57 motorway. The hotel is set in calm and attractive surroundings, some 5 km from Neuss and 7 km from the centre of Düsseldorf. The city of Essen and the trade exhibition grounds are also close by. Düsseldorf Airport is 25 km away, whilst Cologne - Bonn Airport is some 40 km from the accommodation.

Facility

6 single rooms and 108 double rooms are located on 5 storeys and can be reached by lift. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A number of shops, including a souvenir shop, are great for shopping or just browsing. Children can enjoy the playground. Additional facilities include a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include medical assistance, room service, an alarm call service and a laundry service. Cyclists can make use of the bicycle storage area and hire service. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and individually adjustable heating. All rooms are carpeted and include a double bed or a king-size bed. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. The hotel has family rooms and 114 non-smoking rooms.

Sport

Guests can enjoy a selection of sport and entertainment options. The pool complex promises pleasant and carefree swimming. Comfortable sun loungers are available on the terrace. There are many ways to relax or stay active at the hotel, including cycling/mountain biking and a gym.

Meals

Various dining options are available, including a restaurant (with high chairs), a breakfast room and a bar. Catering options include half board and full board. A delicious breakfast gives guests plenty of energy for the day. At lunch and dinner, guests serve themselves at the generous buffet. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Mercure Hotel Duesseldorf Neuss Amenities at Mercure Hotel Duesseldorf Neuss

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Playground

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Evening Buffet

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      Full Board

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      Half Board

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      Lunch Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Indoor Pool

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      Outdoor Pool(s)

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

City Centre

5 km

Tourist Centre

5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

134

Very Good

315

Average

226

Poor

87

Terrible

32

Recent Reviews: 794

  • User:shrimper79

    Trip type: Friends getaway

    As Expected

    rating12 Jul 2024

    Stayed for 2 nights during the euro’s. A good option if you don’t mind staying outside the city centre. The hotel is in quite a quiet neighbourhood. Plenty of parking. As you would expect from a Mercure the rooms are pleasant, clean and comfortable. The en-suite was clean and the shower was good. Reception staff were superb. Hotel- cmanager, Owner at Mercure Hotel Duesseldorf Neuss, responded to this review Dear Guest, Thank you for reviewing your recent experience.We are delighted that you found the location convenient and appreciated the ample parking provided. It is wonderful to hear that the accommodations lived up to the Mercure standard, with the pleasant, clean and comfortable rooms adding to your positive experience. Moreover, knowing that the en-suite was to your satisfaction and that the shower was of good quality brings us immense pleasure. Finally, your kind words about our reception staff are truly heartwarming; they strive to deliver the best service possible.We hope to welcome you back. All the best.Ihr Team vom Mercure Hotel Düsseldorf Neuss

  • User:MartinS713

    Trip type: Family

    2 friends for the Euros

    rating18 Jun 2024

    Firstly the hotel is neither in Neuss nor anywhere near the centre of Dusseldorf. It is in a very quiet location 10-15 min walk from Norf train stop. Norf itself is 25 min train from Dusseldorf centre and can be reached directly from the airport in -40 mins. Taxi from airport is 50euro.Hotel is a little tired but very clean and the staff are excellent, very helpful. We had breakfast which is expensive at 18euro but plenty of choice and very nice. I would like more pillows as there is only one per bed.Would recommend but only if you’re fit enough to do lots of walking / hopping on off trains. Hotel- cmanager, Owner at Mercure Hotel Duesseldorf Neuss, responded to this review Dear Martins, Thank you for taking the time to review your stay.We are pleased that you found our hotel to be very clean and our staff to be excellent and very helpful. Maintaining a high standard of cleanliness and providing exceptional service are priorities for us.However, we are sorry that your stay did not fully meet your expectations. We understand that you found our hotel to be a little tired in appearance. We are continually working on improving our facilities to better serve our guests. Furthermore, we appreciate your feedback regarding the pillows. We regret to inform that extra pillows are not available upon request at our reception, as per our current amenities setup.Finally, we are delighted that you enjoyed the extensive breakfast options available at our hotel. Offering a variety of choices to start the day right is something we take pride in.We are looking forward to welcoming you again. All the best!Ihr Team vom Mercure Hotel Düsseldorf Neuss

  • User:Nirmiteemehta

    Trip type: Solo travel

    Location outside the city, inconvenient stay

    rating27 Jun 2022

    First of all, calling the hotel Mercure Dusseldorf Neuss is false advertising because the hotel is neither in Dusseldorf nor in Neuss (already about 20 mins outside the city) but in a further outpost called Norf. If you're arriving by public transport, the Norf Station is a 15 minute walk from the hotel and the nearest bus stop a 7 minute walk (a LOT when you're travelling with luggage). Despite seeing that I was visibly struggling with my luggage, not only did no one on the staff not offer to help (which sucks but okay fine I've learnt not to expect much from German hospitality) but they went out of their way to give me a room a long walk away from the reception. Also the mattress wasn't firm and gave me a back ache. Do better Mercure, this should be embarrassing for you Mercure Neuss Team, Guest Services / Front Office at Mercure Hotel Duesseldorf Neuss, responded to this review Dear Mimiteemehta,thank you for your review.We are sorry for your long travel to us and to your room.Hopefully to see you next time again, to earn back your trust in our hotel,We can do it better, you are right!Stay safe and healthy,Your Mercure Neuss Team

  • User:michaelmS2512ZZ

    Trip type: Business

    Good hotel

    rating08 Jun 2022

    Very good hotel, with very friendly staff at the reception and during breakfast.The breakfast is excellent and the room clean.There are a lot of parking spaces available.I will come back to this hotel. Mercure Neuss Team, Guest Services / Front Office at Mercure Hotel Duesseldorf Neuss, responded to this review Dear Mr. M,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Your Mercure Team

  • User:wumsikovsky

    Trip type: Business

    Two business nights

    rating30 Nov 2021

    Though looking a little run-down many things have been refurbished in this hotel and the stay was really pleasant. Friendly service, nice rooms - everything there what you need, including a good hotel restaurant,Located somwhow remotely there is still a gas station, supermarket and Italian restaurant close-by. Mercure Team, Geschäftsführer at Mercure Hotel Duesseldorf Neuss, responded to this review Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Your Mercure Team

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