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Mercure Hotel Duesseldorf Zentrum

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Mercure Hotel Duesseldorf Zentrum

locationGermany, Dusseldorf

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About Mercure Hotel Duesseldorf ZentrumAbout Mercure Hotel Duesseldorf Zentrum

Location

This hotel is located right in the heart of Düsseldorf.

Facility

This hotel has a lift and a reception desk. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. There are also a number of shops that make for great strolling and browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Other services include a 24-hour security service, medical assistance, room service, an alarm call service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed or a queen-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a television with pay-per-view channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. A hairdryer and bathrobes are provided in the bathrooms, which include a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. The hotel has non-smoking rooms.

Sport

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Amenities at Mercure Hotel Duesseldorf Zentrum Amenities at Mercure Hotel Duesseldorf Zentrum

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

35

Very Good

52

Average

18

Poor

12

Terrible

7

Recent Reviews: 124

  • User:Dushichka

    Trip type: Business

    Great city hotel

    rating04 Apr 2025

    Very good city hotel. The location is perfect, there is a bus stop right in front of the entrance and you can reach the airport by bus within 10min. There are shops and restaurants nearby.The room was compact, clean and very quiet. Breakfast was very nice too. Staff are friendly. I will be staying there again next time when I am in town. Jens Müller, Other at Mercure Hotel Duesseldorf Zentrum, responded to this review Dear Dushickha, thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay and appreciated our convenient location, quiet and clean rooms, and friendly service. It’s great to know that our proximity to public transport and local amenities made your visit even more comfortable. We’re already looking forward to welcoming you back on your next trip to town.Warm regardsJens MüllerReisndent Manager

  • User:ceren425

    Trip type:

    Needs better cleaning

    rating10 Jan 2025

    One staff for reception is not sufficient Cleaning is too bad I think it is outsourced and low quality Jens Müller, Other at Mercure Hotel Duesseldorf Zentrum, responded to this review Dear Ceren425,thank you for taking the time to share your feedback. We sincerely apologize for the challenges you faced during your stay. Your concerns regarding the staffing at reception and the cleaning quality are very important to us. We understand that having only one staff member at reception can lead to delays and a less smooth experience for our guests. We are currently reviewing our staffing levels to ensure a more efficient and welcoming service at all times. Regarding the cleaning, we deeply regret that it did not meet your expectations. While we do use professional cleaning services, we are taking immediate steps to address this issue and improve the quality and attention to detail. Your feedback is invaluable, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide a much better experience. Best regardsJens Müllerassistant to General Manager

  • User:Κωνσταντίνος Δ

    Trip type: Solo travel

    MERCURE HOTEL DUSSELDORF ZENTRUM is a nice 3star hotel with good value for money

    rating09 Jan 2025

    Mercure Hotel Dusseldorf Zentrum is a 3star hotel not very far from Dusseldorf Hauptbahnhof (main rail road station) and also from the center of the Old Town (Altstadt) but you have to take the public transportation means (Bus or Metro).The room was clean and safe. The bar has charged reasonable prices. The breakfast seemed to me basic (although I did not have taken it).Convenient to be reached from Dusseldorf Hbf (main train station) with Bus 721 and 722 with a stop just outside the hotel. Also the U-bahn (Underground or Metro) is not far from the hotel. I found very convenient the fact that the Bus 721 which stops outside the hotel brings you directly to the Airport.In general I was satisfied with my stay at he Mercure Hotel Dusseldorf Zentrum and I suggest it, because of the very good service, the good value for money and the very good public transportation connections towards the city center and the airport. Jens Müller, Other at Mercure Hotel Duesseldorf Zentrum, responded to this review Dear Konstantinosd965,thank you for taking the time to share your detailed feedback about your recent stay at Mercure Hotel Düsseldorf Zentrum. We are delighted to hear that you found the hotel’s location convenient and appreciated the easy access to public transportation, especially the direct bus connection to the airport. It’s wonderful to know that you felt safe and comfortable in your room and found our bar prices reasonable. Your comments about the breakfast are duly noted, and we would love for you to try it on your next visit so we can exceed your expectations. Your kind words about the good service and value for money mean a lot to us. We strive to provide an enjoyable and seamless experience for all our guests, and it’s rewarding to know that you were satisfied with your stay. Thank you once again for recommending us, and we look forward to welcoming you back to Düsseldorf soon! Warm regardsJens Müllerassistant to General Manager

  • User:Voyageerr

    Trip type: Couples

    Cleaning Needs Improvement

    rating06 Jan 2025

    Cleaning shall be improved, my sheet and the mastress was dirty, I informed reception, put the card yo change sheet but until my 2nd last day nothing changed! Luckily I met Ms Nastaran at the reception she seriously took care of problem and finally I could sleep with clean sheet, Cleaning is very low quality, corridors need fresh air, at the breakfast finished items shall be refilled and Reception staff is not enough only one person and check out was not nice and the lady told she is only one person she can not know everyting in an aggressive manner not Mercure quality. Reception needs attentive personnel like Ms Nastaran she is attentive and helpful and reception needs 2 personnel for quality service Jens Müller, Other at Mercure Hotel Duesseldorf Zentrum, responded to this review Dear Voyageerr,thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay, particularly regarding the cleanliness of your room and the service at reception. This does not meet the high standards we strive to maintain at Mercure, and we are addressing these issues with our team immediately. We are grateful that Ms. Nastaran could assist you and turn around your experience. Your comments about the staffing levels at reception, breakfast service, and the need for improved cleanliness in both the rooms and corridors are being taken very seriously. We are working to ensure that these issues are resolved promptly to provide a more comfortable and pleasant stay for all our guests. Once again, we apologize for not meeting your expectations and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the quality service you deserve. Best regardsJens Müllerassistant to General Manager

  • User:Iris v

    Trip type:

    Friendly staff en quiet hotel

    rating23 Dec 2024

    We stayed 1 night for the Dusseldorf christmas markets. It is about a 20-25 minute walk from the hotel to the center/alt stad but there are also buses going. Parking was free in the street across from the hotel. Staff was very friendly, especially the man at night who was really enjoying talking to guests.Room was okay, but basic. Our bed had a pit in the mattress which did not sleep very nice, but overall we had a good stay Jens Müller, Other at Mercure Hotel Duesseldorf Zentrum, responded to this review Dear Iris,Thank you for your kind review! We're glad to hear you had a good stay and enjoyed the friendly staff, especially the man at night. We appreciate your feedback regarding the bed, and we're sorry to hear that it wasn't as comfortable as it should have been. We'll certainly look into this issue to ensure a better experience for future guests. We're also happy you found the location convenient and enjoyed the free parking. We hope to welcome you back soon!

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