Ruby Coco

Recent Reviews: 462

• User:LONDNYC

  Trip type: Friends getaway

  Excellent

  20 Apr 2026

  Excellent location, lovely staff, clean room and delicious breakfast. The only slight minus is the very thin walls so you can hear when hotel room neoighbours came home and the doors were heavy so slammed! Other than that, all was great and would definitely stay again. Alexa Fuchs, Marketing at Ruby Coco Hotel Dusseldorf by IHG, responded to this review Hey Sunshine,Thanks for the kind words. We’re really happy our hosts, the tidy room and the breakfast set the tone for your stay. Being right on Düsseldorf’s Königsallee puts Ruby Coco in a sweet spot for a day of browsing and café hopping, and it’s great to hear you made the most of that.However, we're sorry the noise took the shine off at times. For a calmer setup next time, do ask for a room on a higher floor or in a quieter corner of the hotel, and we’ll aim to match you with a peaceful spot.It would be a pleasure to welcome you back when you’re next in town.Your Ruby Coco Team

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• User:Gunnarg1975

  Trip type: Business

  Great Hotel. The staff is 100%. The bar is open 24/7

  28 Feb 2026

  Location is perfect when you haved to visit the Messe for one week. Short distance to great restaurants and to the old town. Alexa Fuchs, Marketing at Ruby Coco Hotel Dusseldorf by IHG, responded to this review Hey Gunnarg,Thanks for sharing your thoughts. We’re delighted the spot worked so well for your Messe week. Being right on Königsallee puts you in easy reach of the old town and a whole line-up of great places to eat, so it’s lovely to hear you made the most of it.Our central setting is made for a bit of window shopping and café hopping between plans, and it sounds like the balance was just right for you.Whenever you’re back in Düsseldorf, we’d love to welcome you again at Ruby Coco.Your Ruby Coco Team

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• User:channywillow

  Trip type: Couples

  Great hotel in a great location

  07 Feb 2026

  Love this hotel. Staff are lovely, loved the decor. Great location right next to a shopping centre and only a 10/15 minute walk to the bars. Very nice coffee shop nearby. Room was very nice and comfortable. Would definitely stay again Alexa Fuchs, Marketing at Ruby Coco Hotel Dusseldorf by IHG, responded to this review Hey channywillow,Thanks so much for sharing your experience. It’s wonderful to hear our team made you feel welcome and that the look and feel of the hotel hit the right note for you. We put a lot of thought into creating spaces that feel stylish yet relaxed, so your comments on the decor and comfort mean a lot.Our spot on Düsseldorf’s Königsallee is a real perk for a city break, with boutiques on the doorstep and cosy cafés just around the corner, and we’re delighted you could make the most of being close to shops and an easy stroll to the nightlife. It sounds like you found some good coffee nearby too, which is always a win.We’re thrilled your room felt comfortable and that the overall stay was smooth. Knowing you’d choose to return is the best feedback we could hope for.We’d love to welcome you back to Ruby Coco for another effortless city visit.Your Ruby Coco Team

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• User:Karen Lilian D

  Trip type: Couples

  Rooms NOT secure!

  09 Jan 2026

  Our room was burgled while we were staying at the Ruby Coco Hotel. The manager, Niklas, did not even turn up to talk to us about the incident, but managed a 5 minute phone call saying how sorry he was! Over £3000 of handbags, laptops, suitcase and perfume was taken.We went out for the evening , returned at 11pm'ish to find my husbands suitcase gone, which must have been filled with the rest of the goods that were taken. Numerous handbags, sunglasses, laptop, chargers, perfume and even my deodorant! The hotel door through to the rooms, was not locked, so anyone can enter , especially easily when the reception desk are busy/distracted! The reception staff thought the card had been cloned but when the police arrived, they were informed that they could not say what time the room had been accessed by the thief! The reason for the delay of this review, is that we have only just had a settlement from our insurers. The Ruby Coco offered nothing! Alexa Fuchs, Marketing at Ruby Coco Hotel Dusseldorf by IHG, responded to this review Hey Karen,Thanks for taking the time to share what happened. We’re genuinely sorry to read about your experience and the stress it caused, and we understand how upsetting it is to deal with the loss of personal belongings while travelling.From the moment you informed our team, we acted quickly to support you and clarify what had happened. Our supervisors documented everything, contacted the police immediately, and informed management. The police arrived shortly after midnight to take statements, and we began a detailed internal review.This included checking camera footage and the electronic lock data for your room. The results showed no unauthorised access: the door was only opened with your own key card, and there was no evidence of cloning or tampering. We shared all findings with the police and stayed in close contact with you and your legal representative to ensure full transparency.Please rest assured that guest safety is our top priority. All main doors are secured after 11 pm and accessible only by key card. One internal door on the second floor remains unlocked because it also serves as an emergency exit, as required by law. Since this incident, we’ve strengthened our security measures even further by upgrading our camera system, increasing staff patrols, and rechecking all room locks to minimise any potential risk.While we regret that we couldn’t identify the cause or offer more than refunding your last night when you chose to leave early, please know that we took this incident very seriously. We truly wish your experience had been different, and appreciate your understanding that we did everything possible within our responsibility to assist.Your Ruby Coco Team

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• User:Piers K

  Trip type: Solo travel

  A real gem of a hotel

  19 Dec 2025

  The Ruby Coco was a complete delight. The immediate location seems to be amongst high end fashion shops and in fact the hotel is based within a shopping centre that has an exit right opposite an underground station - about two minutes from leaving the room to arriving at the station. It's a short walk to the river with bars, restaurants & Christmas Market.It's a lovely boutique hotel with unusual decorations and has a very pleasant vibe. The central bar area/reception has a small rooftop terrace that had a DJ all day Saturday until 10pm and a live music performance the following evening.My room was a perfect size for a single. Immaculately clean, modern design and in very good condition. The staff were all very friendly, professional and helpful. They elevated what is a lovely little hotel into a place that felt like home almost immediately. I definitely recommend and will seek out Ruby hotels the next time I plan a city visit Alexa Fuchs, Marketing at Ruby Coco Hotel Dusseldorf by IHG, responded to this review Hey Piers,Thanks so much for the wonderful review. It’s great to hear you clicked with the vibe, from the bold little design touches to the cosy bar-and-terrace scene. Sounds like you timed it perfectly with the DJ and live music.You’ve summed up the setting beautifully. Being right by Düsseldorf’s Königsallee means window shopping and café hopping are almost too easy, and the hop to the U-Bahn keeps everything seamless. We’re chuffed you made the most of the riverside strolls and the Christmas market too.We're also delighted the room suited you down to the ground and that everything felt spotless and well kept. Your kind words about our hosts really make our day. That blend of down-to-earth service and easy comfort is exactly what we aim for with our Lean Luxury philosophy, so it’s lovely to hear it came through and made you feel at home.Thanks for the recommendation - we’d love to welcome you back to Ruby Coco, and to see you at more Ruby hotels on your next city adventure.Your Ruby Coco Team

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