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Best Western Plus Parkhotel Velbert

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Best Western Plus Parkhotel Velbert

locationGermany, Essen

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About Best Western Plus Parkhotel VelbertAbout Best Western Plus Parkhotel Velbert

Location

This hotel is located in the heart of Velbert.

Facility

The hotel has a lift and features 84 non-smoking rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access (no extra charge) is provided in public areas. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a childcare service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. A business centre with fax machine and photocopier is available. Lectures, presentations and meetings can be held in one of the 7 conference rooms.

Rooms

Central heating ensures that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a desk are also available. Guests will also find a tea/coffee station included among the standard features. A telephone, a flatscreen television, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer is provided in the bathrooms. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available.

Sport

The outdoor pool complex provides invigorating refreshment. A sun terrace is a great place to while away the hours. The hot tub in the pool area promises pure relaxation. The hotel offers outdoor sports, including cycling/mountain biking, tennis, crazy golf, fishing, horse riding and jogging. Water sports enthusiasts are offered canoeing. Sport and leisure facilities at the hotel include a gym, bowling and aerobics. A spa, a sauna and massage treatments are available in the wellness area. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

The dining area includes a non-smoking restaurant and a bar. Breakfast, lunch and dinner will satisfy appetites big and small. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available.

Amenities at Best Western Plus Parkhotel Velbert Amenities at Best Western Plus Parkhotel Velbert

  • Facilities

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      Bar(s)

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Playground

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      TV Room

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      Wifi

  • Hygiene

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      Additional hygiene measures in catering

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      Additional safety measures in catering

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Digital menu (mobile phone)

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      Disinfection of plastic key card

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      Enhanced cleaning programme

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      Hand hygiene training for employees

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Intensified room cleaning

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Room service free of charge

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Bowling

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      Canoe

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Horse Riding

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      Jacuzzi

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      Massage

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      Minigolf

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Sun terrace

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

52

Very Good

60

Average

35

Poor

3

Terrible

13

Recent Reviews: 163

  • User:Zhichong H

    Trip type: Business

    Terrible! Disastrous! Worst ever.

    rating21 Dec 2023

    This is the worst and most terrible experience I ever had after all these years of business trips. Stayed in the hotel for 2 days and I did not smoke. The room was tidy when I left. I left on 13th, December. The hotel charge me 200 USD for cleaning of smoking after I left on 15th,December Sorry? Any proofs? Nothing! Nothing! Terrible! Disastrous experience ever! Dina Pahl, Other at Best Western Plus Parkhotel Velbert, responded to this review Dear GuestThank you for taking the time to share your experience with us. We deeply regret that your stay at our hotel did not meet your expectations.Regarding the cleaning fee, we regret to inform you that there is nothing we can do about this matter. Unfortunately, our housekeeping manager recognized after your departure a strong smell of cigarettes in your hotelroom. Please rest assured that we investigate incidents like this very thoroughly. We can understand your anger about this very well, regrettably, in such cases it is not possible to provide you with proof.Your satisfaction is extremely important to us but we also ask for your understanding of our point of view. We are a non-smoking hotel and the corresponding notice can be found everywhere in the hotel, as well as in the hotelrooms.We would still like to thank you for your visit and wish you all the best.Kind regards from VelbertLuisa DütemeyerGuest Relation

  • User:chris88888882019

    Trip type: Business

    Extremely helpful staff

    rating23 Oct 2023

    The hotel was excellent. The reception staff were extremely helpful, the room was well appointed and very comfortable. Breakfast was very good, car parking was convenient secure. I will definitely be back

  • User:patrikc333

    Trip type: Business

    Very good hotel

    rating22 Nov 2019

    I really like it. Room was pretty big and clean. Breakfast was good as well, maybe a bit more selection of sweet pastry would have been better. I nice place to stay. There is also a restaurant that looked good. StephanieZ625, Front Office Manager at Best Western Plus Parkhotel Velbert, responded to this review Thank you very much for your response. I am looking forward to welcome you back soon.

  • User:DinoMilheirico

    Trip type: Business

    A no star hotel for sure

    rating06 Oct 2019

    A No star hotel sorry. I payed for two nights more than 430€ for a hotel that deserve at most a daily rate of 70€ euros. People are nice and professional but this is a extremely outdated hotel. I have stayed at Hyatt in the center of Düsseldorf paying less than this. I even got out one day before due to the fact the hotel is so poor in everything, had to pay for both nights. Sorry will not return. StephanieZ625, Front Office Manager at Best Western Plus Parkhotel Velbert, responded to this review Dear Dino, too bad, that your stay was not to your satisfaction. May we will get a second chance.

  • User:Veryfrequenttrave1

    Trip type: Business

    En-Route to Munich

    rating24 Apr 2019

    The hotel was fine, but I can't accept being charged to park m car at a hotel in the middle of nowhere - rip-off!! Especially @ 15% of the room rate. The hotel was fine in all other respects, even if it does seem to be exploiting the business traveller somewhat. The room also lacked air-con, this meant having the window open and listening to the loud socialising noises coming from the outside patio area. StephanieZ625, Front Office Manager at Best Western Plus Parkhotel Velbert, responded to this review Thank you very much for your response. You are right. Parking is not free of charge. Around the hotel (less that 2 minutes) you will find parking places free of charges. I am glad to tell you, that we have also rooms with a quiet park view. Maybe you would like to try this rooms next time. I am looking forrward to welcome you again. Your Stephanie Zimpel Head of front office and reservation

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