Cult

Recent Reviews: 562

• User:1js76

  Trip type: Business

  Extremely disappointing and dishonest customer service

  04 Mar 2026

  I rarely write negative reviews, but this experience was bad enough that I feel other travellers should be aware.I had a booking scheduled for this weekend for a work trip. Due to the ongoing conflict with Iran and missiles actively flying over the region, travel plans understandably became uncertain and unsafe.I contacted the hotel to request a refund or at least discuss possible options given the extraordinary circumstances. Instead of any understanding or professionalism, I was met with dishonesty and extremely poor customer service.The person claiming to be the manager told me that they could not issue a refund because Booking.com charges them a fee, which prevents them from doing so. This turned out to be completely untrue. I contacted Booking.com directly and they confirmed that the hotel absolutely can refund the reservation if they choose to. In fact, Booking.com even reached out to the hotel on my behalf to ask them to consider the refund.Despite this, the hotel refused to cooperate.When I called again to discuss it, the same person was dismissive, claimed he was “too busy,” and hung up on me — twice.I fully understand that cancellation policies exist, but lying to customers and hanging up on them is unacceptable. A professional hotel would at least handle the situation respectfully, especially given the extraordinary circumstances currently affecting travel in the region.Sadly, this interaction showed a complete lack of integrity and customer care.I strongly suggest future guests think carefully before booking here — not because of the policy, but because of how customers are treated when something goes wrong.

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• User:Carlos Andrés S

  Trip type: Couples

  The worst customer experience of my life – dishonest and shameful practices

  07 Sept 2025

  I am shocked by the way Hotel Cult Frankfurt City treated me. I never even stayed there – and thank goodness for that – but my short interaction was enough to realize how little they care about people.I made a reservation and mistakenly chose the wrong dates. Within 10 minutes of booking, I contacted the hotel immediately, asking only to move the stay to the correct date. Any decent hotel would have shown a minimum of empathy, but here they simply hid behind their “non-changeable rate” excuse.Days later, they finally replied, coldly stating that it was a “super discount rate.” This was a lie. When I searched again, I found the exact same rate listed as the standard price, and even cheaper options available for the following days in the very same hotel.Since then, I have written three times and nobody has taken responsibility. Not even the basic courtesy of answering. This is not hospitality, this is dishonesty.Travelers should be warned: if this is how they treat a guest before even arriving, imagine what awaits you if you have a real problem during your stay. For me, this was the most appalling customer service experience I have ever had in all my years of traveling.

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• User:rstoned

  Trip type: Friends getaway

  Nice hotel with excellent value for money

  21 Aug 2025

  Very nice hotel, well-located with excellent value for money.The room was a bit worn, but it had all the necessary amenities and was clean.The breakfast was great. There is a supermarket and a gas station right across the street. Lots of shops in the area.

• User:Alexander K

  Trip type:

  23 Jul 2025

  Used to skip to leave review but they are sending complains to my review in google maps. Generally speaking the hotel is ok, staff is great, location is ok, but rooms could be better to be honest. I stayed only for one night because of business trip.

• User:lindad014

  Trip type: Couples

  Frankfurt Germany May 2025 the beginning of our 35th wedding anniversary vacation in Germany.

  31 May 2025

  Very comfortable bed, excellent service, outstanding breakfast and front desk services. 2 floor not much of views. Very small bathroom, and small room space. This hotel is across the river so it a distant from downtown. Areas was safe to walked around. Train is location right across the street. Supermarket is locate right down street on left side.