Fair Villa Diana Westend

Recent Reviews: 57

• User:Taramulcahy17

  Trip type: Family

  Awful

  13 Jan 2020

  Hello,I stayed with you in fair villa dianna Westend in Frankfurt from the dates 10-14th of dec we paid for the hotel in full when booking our TWIN room which should be a double and a single bed in the room! We arrived at the hotel and a blonde older lady working at reception told us to wait! No one else was there! When SHE WAS ready!! Then she told us that we have a tourist charge of €24 to pay now! I paid it with no hesitation, we got our key and went to our room on the third floor room 301 we opened the door to find 2 single beds!!!! This is not a twin room!! I went down to speak with the lady about the issues and she abruptly told me she had emailed asking me if I wanted an extra bed for €15 per night!! and I never replied to that email as I thought there was no need as I had booked a twin and was expecting a double and single bed which would have been enough room for the three of us!! As she told me no 2 singles I returned to the room got my purse I came down and said we better pay it as we needed the bed for my nine year old daughter!!! She said they would need time to set up the bed I told her that was no problem as we were going to dinner, she gave us the key for 306 to put our bags in and went to dinner while they did the bed. When we returned from dinner, we found a double bed dressed as 2 singles just pushed together!!!! My daughter went to sit on her bed and you can see and hear in the video what it was like!!!! On the second or third night Nadine went for a quick/short shower @9pm I went in for one @ 11pm and there was no hot water in the shower!!!! We did not sleep well any night because of the extra bed that we paid €60 for!!!!!after paying for the room in full before arrival and the €24 tourist charge!!! Also we were on the third floor and could still hear everyone coming in and out and walking the stairs!!! The two young women that were working the before leaving and the morning of leaving were lovely!! And even helped us booking a taxi for the airport. Also the pictures online against what the hotel really looks like are very different!!! On the first day my daughter fell down the stairs I am very lucky I caught her after 3-5steps as she would have broken her neck! She hurt her legs!! And then the psychological fear for her and I of walking the stairs every time since!! We were only in Frankfurt for four nights and our first family holiday and unfortunately due to the creaking bed and lack of sleep we were denied a lot because my daughter was too tired and cranky in the evening to keep going!! Also when we left on the second morning we locked our bedroom door when we came back that night we found our bedroom door opened and ajar someone was clearly in our room and so dangerously didn’t lock the door after them we could have had all our belongings stolen!!! This had been my WORST experience of a hotel EVER!! I await your reply,Tara Mulcahy.

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• User:Salvador C

  Trip type:

  Modest Hotel

  20 Aug 2019

  Modest hotel in good neighbourhood a 20 min walk to the main train station. Old building. No elevator. Room not cozy and poorly decorated. Spacious bathroom. The front desk boy was very nice and helpful to us at check-in. There is breakfast option that we did not take. Very cheap, we paid 48€ for a single and 64€ for a double room.

• User:Jody M

  Trip type: Business

  OK place to stay

  10 Aug 2019

  I chose this location due to proximity to a conference I was attending at Goethe University. It was in one of the 2019 summer heat waves, and there was no fan, so it was quite uncomfortable - I gave up the last night I was in Frankfort and paid for a night at an airport hotel with ac.There were no amenities, but the location was in a nice neighborhood. It felt more like an Airbnb than a hotel accommodation (except that there were no provisions for meals.

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• User:IulianGrigorescu

  Trip type: Business

  Fair

  13 Apr 2019

  Very good position in a luxury neighbourhood at a low price. Nothing spectacular but if you visit all day then you will find a good place to wash and sleep. Breakfast is poor and boring and staff not very pleasant

• User:AndyNit

  Trip type: Business

  Cheap and old

  07 Dec 2018

  Hotel with good location, close to financial center. Close to main station. Building is Old and it needs some refreshment. No elevator. Poor breakfast. But was clean. Service was ok. For this money is good hotel.