Frankfurt Airport Marriott Hotel

Recent Reviews: 326

• User:Brendawing

  Trip type: Business

  Warning - Mini Bars not functional in the whole hotel - front desk tells me

  12 May 2026

  I have stayed at this Marriott before, but today I'm stunned to find that the mini bar is not working, and apparently, ALL the mini bars in the hotel are not working. Or at least that's what the front desk is telling me.Not actually a train smash, but given the cost of the hotel, they could at least make sure that all the facilities are functional or tell you of the problem when you check in. Why do I need a fridge - to keep the milk that I need for that early morning coffee..... Rick Enders, General Manager at Frankfurt Airport Marriott Hotel, responded to this review Dear Brendawing,Thank you very much for sharing your feedback with us.First and foremost, please accept my sincere apologies for the inconvenience you experienced during your stay. I truly regret the frustration caused by the minibar situation, especially given your previous positive experiences with our hotel.I would like to kindly clarify that it is not the case that all minibars in the hotel are non-functional. However, you were unfortunately affected by a temporary technical issue impacting a number of our minibar units. We are aware of this situation and are working diligently to resolve it as quickly as possible.That said, I fully understand your disappointment—particularly as something as simple as keeping milk fresh for an early morning coffee is an expected convenience, and one we take seriously. I also apologize that this issue was not proactively communicated to you at check-in; you are absolutely right that greater transparency would have helped manage expectations.As an immediate alternative, our team at the front desk is always available to store any personal items requiring refrigeration in our dedicated guest fridge. Please do not hesitate to reach out to them at any time—they will be happy to assist.Once again, I sincerely apologize for the inconvenience caused and for falling short of your expectations on this occasion. We truly value your loyalty and hope to have the opportunity to restore your confidence in us during a future stay.Kind regards,Rick EndersGeneral Manager

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• User:Somphop_Sara

  Trip type: Couples

  Hope you lucky for stay

  11 May 2026

  I’m facing several issues with my room.Firstly, the air conditioning doesn’t work, and they’ve sent me a fan without a remote control. They only have one remote for the entire household, so I can’t change the room because I have many bags unpacked and I’ll be leaving in the next seven hours.Secondly, the refrigerator in my room doesn’t work, and they’ve allowed me to use the refrigerator in the house.Thirdly, some outlets in my room don’t work.Fourthly, the staff at the club lounge is extremely rude and unprofessional. For example, he brings food for everyone and tells them what he’s bringing, but for us, he just drops it down at the table and walks away. When I asked him what he was doing, he told me to go read at the counter. I was shocked and asked him why. He said, “Whatever he just said, it’s getting better.” Are you serious? How can you let this kind of behavior happen to your high-paying members? (By the way, I don’t know him; we’ve never spoken. I just saw him doing this.)I’ve talked to the managers about all these problems, and they apologized. However, I’m not sure if the staff who worked at the club will be replaced. (This incident occurred on October 5, 2026.) I hope the problems are resolved, but I haven’t received any feedback yet. Rick Enders, General Manager at Frankfurt Airport Marriott Hotel, responded to this review Dear Somphop_Sara,Please allow me to extend my sincerest apologies for the experience you described. I regret deeply that your stay did not reflect the standards of quality and service that we strive to provide every day.Please be assured that our Engineering team is already working on resolving the air conditioning issue and replacing the minibar in your room to prevent similar inconveniences in the future.I am also very sorry that we were unable to provide a remote control for the Dyson, which was delivered to the room. This is certainly not the level of responsiveness we aim to deliver.Furthermore, I would like to personally apologize for your experience at the M Club. The behavior you encountered is unacceptable and does not reflect the friendliness and hospitality you can expect from a Marriott hotel. This matter is being taken very seriously.If you would be willing to share any additional details, or to confirm the date of your stay (as I assume there may have been a small error), please do not hesitate to contact my colleague directly at denise.heins@frankfurt-airporthotels.com. Your feedback is invaluable in helping us address these concerns properly.Once again, I sincerely apologize for the shortcomings you experienced. I truly hope you will give us a second chance and the opportunity to welcome you back for a much-improved stay.Warm regardsRick EndersGeneral Manager

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• User:Ralph and Maggi... T

  Trip type: Couples

  One Stay was Fine

  21 Apr 2026

  We chose this hotel as it was close after our flight from Malta. The room was great, needing an accessible room, it meet my needs. My only complaint was how hot the room was, the air didn’t seem to be Rick Enders, General Manager at Frankfurt Airport Marriott Hotel, responded to this review Dear valued guest,Thank you very much for taking the time to share your experience with us. I am pleased to hear that our location worked well for you after your flight from Malta and that the accessible room met your needs. I’m glad it provided you with comfort during your stay.At the same time, I am very sorry to learn that the room temperature was uncomfortably warm and that the air conditioning did not seem to function as expected. Please accept my sincere apologies for this inconvenience. This is certainly not the experience we want our guests to have, and I will share your feedback with our technical team to ensure this is checked and addressed.Thank you again for your valuable comments. We truly appreciate your feedback, and I hope we will have the opportunity to welcome you back in the future and provide you with an even more comfortable stay.Warm regardsRick EndersGeneral Manager

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• User:dindoit W

  Trip type: Business

  Top Notch Service

  02 Apr 2026

  We'll get this worst aspect of the trip out of the way, b/c that's really the only bad thing I can say... GETTING TO THE HOTEL TO CHECK IN - LOL It was near impossible for me to find how to find parking to get in to the hotel to get checked in... I literally circled the airport for an hour and a half! The signs are very minimal and few leading you to the hotel. I finally noticed the entrance to both the Marriott and the Sheraton but couldn't figure out where to park and the gate had an arm that would not go up. Desperate to just get settled, I noticed there was drop off parking next to the bridge that went to the hotel so I parked there, walked in to the hotel and finally got checked in. The staff was GREAT! After finally getting checked in when they realized I was not following what they were telling me to do, and that I was so exasperated, they actually sent a very lovely man, one of the bell hops with me. I hate that I don't remember off the top of my head but his name was Justin, Josh, or James... I don't know. All I knew is that I thought of him as my Angel. He went outside with me and actually got in the car and directed me to how I needed to get in. Which, I had actually found about an hour in but told him the arm wouldn't open. He said I wasn't close enough to the gate; that all I had to do was pull up to the closer and it would open. And it did. Unfortunately I had to pay to get out of what was apparently the short term parking lot. But, once we finally got parked, my Angel took my bags in for me and up to my room. On the parking lot... it's not big at all - I mean it probably fits like maybe 40 - 45 cars.... and I was concerned that I would not have a spot on any given day having come to back from the work site. This was a bit puzzling to them, that I was actually planning on staying there all week and coning and going every day... they eventually decided to recommend I pay up front for the whole week and then I would just stop by at the desk every morning for my daily pass. this seemed to work just fine. I only had two close calls where I almost couldn't get in. One day there was a gentlemen manning the gate said it was full and only reserved parking allowed; I just had to give him my name though and he called the desk and then he let me in. The overall arrangement seemed to confuse those at the front desk who weren't there when I checked in, but they adjusted. I guess they are just not used to having people actually say for a whole week, coming and going every day.As for the atmosphere and rooms - it was all just so posh and classy and clean. I've never been in such a modern guest suite and I absolutely loved that the whole top floor was for Diamond Elite. There were rooms, the executive lounge, and, even a gym and sauna up there! I was very disappointed to not have been given a room on that floor b/c I retreated there every evening after the day was done. The lovely lady checking me in at the desk said she upgraded me, but it looked like the room that I booked, so, not sure how that worked. But, man, as a Diamond Elite member I would have really loved to have gotten one of the rooms on the 9th floor. Aside from that, the water pressure in the shower was great! The bathroom was quite large, and the bed was comfortable enough. I do really wish they had an HDMI we could plug a FireStick in to - it was very unnerving to come back at the end of every day and the only thing being able to watch in English was the news... Oiy... and no way I was going to do that... so, I would just go upstairs to the club. The club itself was really nice, had a great music, and made for a good refuge at the end of the day. I especially appreciated the complimentary wine and prosecco in the evening. In the states they don't do that any more, you have to pay for beer and wine. But, the highlights of the Executive Club had to be, hands down, had to be Sady Diene and Mohammed Maid. They were absolutely, the utmost consummate professionals, and they both took such VERY good care of myself and their patrons. Mohammed would even walk around filling glasses and checking in on people and Sady would hold meals for me when I didn't show during the dinner 'snack'. I just can't even sing their praises enough. And a couple of times I heard Mohammed conversing with patrons in other languages- I could swear I heard him speaking, German, Spanish and French!Despite being on the grounds at the airport, you can't really hear the planes. Although, I wouldn't mind if you could- I grew up around airports and worked at one for many years in my young adult years. And, being on airport premises, man, was it convenient!! The night before leaving, I could just drop the car off at the rentals returns, then walk back over to the hotel and just leave in the morning and walk over to the terminal to check in! WONDERFULLY convenient. For those departing or arriving at other terminals, there is also a train you can hop on from the hotel. I mean, really, I would LOVE to stay there again because it is SO convenient, but, the parking really is a concern and it seems like long term stays are not something they are accustomed to.Bravo Frankfurt Airport Marriott. Rick Enders, General Manager at Frankfurt Airport Marriott Hotel, responded to this review Dear valued guest,Thank you very much for taking the time to share such a thoughtful and detailed review of your stay. I truly appreciate your openness, and I would like to personally acknowledge both the challenges you encountered and the many positive highlights you described.First and foremost, please accept my sincere apologies for the frustration you experienced when arriving at the hotel. I completely understand how stressful and exhausting it must have been to circle the airport for such a long time before being able to check in—this is certainly not the first impression we want our guests to have. You are absolutely right that the signage directing guests to our hotel and parking area is limited. Unfortunately, signage and road guidance within the airport perimeter fall under the responsibility of the airport authority, and we are not permitted to install additional directional signs ourselves. That said, your feedback reinforces concerns we have already raised, and I would like to assure you that we are actively in contact with the airport management to push for improved signage and clearer guidance for our guests.At the same time, I am genuinely pleased to hear that our team was able to support you once you arrived. I was especially touched by your words about our bellman—your “angel.” I will make sure that Jeffrey receives your praise personally, as moments like these truly reflect the spirit of hospitality we strive for. I’m also glad that our front desk team adapted the parking arrangement to suit your longer stay, even though this is not a typical pattern for us.Regarding parking, you are correct that our on-site parking is limited, and this can be challenging during peak times or for extended stays with frequent comings and goings. I sincerely apologize for the confusion and the inconvenience you experienced during your stay, particularly the inconsistency in information you received. We will be following up internally to improve communication among our teams so that arrangements like yours are clearly understood and handled smoothly.Thank you as well for your kind words about the atmosphere, cleanliness, and modern design of the hotel, as well as your wonderful feedback about the Executive Lounge. I am delighted to hear that Sady and Mohammed made such a positive impression—they are indeed exceptional, and your recognition of their professionalism and care will mean a great deal to them. I regret, however, that we were unable to accommodate you on the 9th floor despite your loyalty, and I understand your disappointment.Your comments regarding in-room entertainment options, particularly HDMI access, have also been noted and will discuss this for the future improvements. Despite the challenges you experienced, I am grateful to read that you would consider staying with us again, and I sincerely hope we will have the opportunity to welcome you back. Thank you once again for your valuable feedback and for choosing to stay with us.Warm regardsRick EndersGeneral Manager

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• User:Marisa C

  Trip type: Couples

  Exceptional VIP Service from Mr. Sady Dieme Every Visit

  26 Mar 2026

  Mr. Sady Dieme consistently makes the executive lounge evening service an exceptional experience. We’ve attended many times, and whenever Mr. Dieme is there, we know we’ll receive truly above-and-beyond care and attention. He has a remarkable ability to make every guest feel like a VIP, offering warm, personalized service with genuine professionalism.Mr. Dieme takes tremendous pride in his work, and it shows in every interaction. His work ethic, attention to detail, and welcoming presence make him a tremendous asset to the Marriott Frankfurt team. We are always so happy to see him and truly look forward to our future visits knowing he’ll be there helping create such a wonderful atmosphere.Thank you, Mr. Dieme, for consistently exceeding expectations! Rick Enders, General Manager at Frankfurt Airport Marriott Hotel, responded to this review Dear valued guest,Thank you very much for sharing such a heartfelt and uplifting review. It gives me great pleasure to read your kind words and learn about the exceptional experiences you have consistently had in our Executive Lounge.Mr. Sady Dieme truly embodies the spirit of genuine hospitality, and your feedback beautifully captures what makes him so special. His ability to create a warm, welcoming atmosphere and make every guest feel like a VIP is something we deeply value. Knowing that his professionalism, attention to detail, and personal care have made such a lasting impression on you is incredibly rewarding.I have personally shared your comments with Mr. Dieme, and I can assure you they meant a great deal to him. Recognition like yours is a powerful motivation, and we are very proud to have him as part of the Marriott Frankfurt team.Thank you for your loyalty and for taking the time to acknowledge outstanding service. We very much look forward to welcoming you back again soon and creating many more memorable visits for you.Warm regardsRick EndersGeneral Manager

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