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Hilton Garden Inn Frankfurt City Centre

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Hilton Garden Inn Frankfurt City Centre

locationFrankfurt City, Frankfurt

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About Hilton Garden Inn Frankfurt City CentreAbout Hilton Garden Inn Frankfurt City Centre

Location

This hotel is located in the centre of Frankfurt am Main.

Facility

English- and German-speaking staff at the reception desk in the lobby are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access in public areas allows guests to stay connected. The hotel offers a number of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, room service, an alarm call service, a laundry service, a coin-operated laundry, a page service and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. All rooms are carpeted and include a queen-sized bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. A telephone, a TV, a radio, an alarm clock and WiFi are provided as well. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. A sun terrace is a great place to while away the hours. For those who wish to stay active while on holiday, the hotel offers tennis. Guests can enjoy a wide range of indoor sports, including a gym, billiards, bowling, squash, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, massage treatments and a solarium. A casino offers fun and entertainment.

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals, gluten-free meals and children's meals can be prepared on request. The hotel also offers special catering options. The show cooking is a particularly special attraction.

Amenities at Hilton Garden Inn Frankfurt City Centre Amenities at Hilton Garden Inn Frankfurt City Centre

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Casino

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      CleanStay (Hilton)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Bowling

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      Gym

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      Indoor Pool

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Squash

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      Sun terrace

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      Tanning Studio/Solarium

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

250

Very Good

137

Average

57

Poor

25

Terrible

49

Recent Reviews: 518

  • User:1kdf

    Trip type: Family

    frankfurt hilton garden inn

    rating23 May 2026

    I cant praise the staff enough. Everyone has been so helpful. We had 3 rooms, all clean and comfortable. There is an outside restaurant where i ate most dinners. Breakfast is worth the price because they have everything!! I even saw protein bars. The old frankfurt is a 15 min walk from hotel. I would definitely stay here again. Team Hilton Garden Inn Frankfurt City Centre, Inhaber at Hilton Garden Inn Frankfurt City Centre, responded to this review Dear Guest,Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your stay, found the rooms clean and comfortable, and appreciated our breakfast selection and restaurant options.It is especially great to know that our team made such a positive impression, and that you would choose to stay with us again. We look forward to welcoming you back in the future.Kind regards,Team Hilton Garden Inn Frankfurt City Centre

  • User:Kashyap D

    Trip type: Business

    Not good with services

    rating07 May 2026

    They dint clean my room for 2 days that I was there I was barely in the room was out the whole day Water bottles you have to pick up from reception yourselfExcept location hotel is very average for a hilton Reception team was very helpful Team Hilton Garden Inn Frankfurt City Centre, Inhaber at Hilton Garden Inn Frankfurt City Centre, responded to this review Dear Guest,Thank you for your feedback. We sincerely apologize that your room was not cleaned during your stay and understand your frustration regarding the water bottle arrangement. Your comments will be shared with the team to help us improve.We are pleased to hear that you appreciated our location and found the reception team helpful.Kind regards,Team Hilton Garden Inn

  • User:LNT66

    Trip type: Solo travel

    Ideal

    rating09 Jan 2026

    I chose this hotel for its wonderful proximity to the main station and the opera. The local area is well connected for walking or travelling around the city. During the day it is quite quiet with a few local stores and bars. In the evening it is a lot more 'colourful' with some adult venues and clubs around so there are a lot more people on the street. It felt safe though. The hotel is typical of the Hilton chain. Pleasant staff, clean, well organised, modern. The rooms are a good size, of a standard we have come to expect. Comfortable bed, nice towels and toiletries, decent furniture. What makes Hilton good value is the breakfast. Always an excellent choice, pleasant atmosphere, plenty of space and nice staff. Overall very good value for money. Great location. Easy. Team Hilton Garden Inn Frankfurt City Centre, Inhaber at Hilton Garden Inn Frankfurt City Centre, responded to this review Dear Guest,Thank you for your wonderful review. We are delighted to hear that you enjoyed our central location, comfortable rooms, breakfast selection, and the friendly service from our team.We truly appreciate your kind words and hope to welcome you back again soon.Kind regards,Team Hilton Garden Inn Frankfurt City Centre

  • User:Mohamed A

    Trip type: Family

    Mice in rooms

    rating31 Dec 2025

    ​I stayed here for 5 nights with my family and it was honestly a nightmare. On the third night, a mouse ran across our room. I actually had to catch and kill it myself because my family was panicking. I gave it to the staff in a bag, and they promised it was a one-off thing and would be cleaned.​Then, on the last night, IT HAPPENED AGAIN. Another mouse ran right past us and hid in the sliding door track. It seems like there is a nest in the walls or the door frames on the ground floor.​When I complained, the management basically did nothing. They just moved us to a different floor for the last night and later sent an email saying they can’t refund me because I booked through Booking.com. It’s a total health hazard and they are just using excuses to keep my money. If you are traveling with kids, stay away from the ground floor rooms here. Very disappointing for a Hilton. Team Hilton Garden Inn Frankfurt City Centre, Inhaber at Hilton Garden Inn Frankfurt City Centre, responded to this review Dear Mohamed,Thank you for sharing your feedback. We sincerely apologize for the distress caused during your stay. Please be assured that this situation does not reflect our usual standards, and we understand how upsetting this experience must have been for you and your family.Following your report, immediate action was taken, and the affected area was thoroughly inspected and treated. We also regret that the resolution provided did not meet your expectations.We appreciate your comments, as they help us improve both our service and response procedures.Kind regards,

  • User:TomaszKraszewski

    Trip type: Business

    Good stay ruined by questionable Front Desk practices / Great facility, unethical reception?

    rating07 Dec 2025

    I have mixed feelings about this stay. Generally, everything started off really well. I arrived around 10:00 AM and was pleased to find a room ready. As a Diamond member, I was offered an early check-in for €50 instead of the standard €100. Being tired after my journey, I accepted it without hesitation—while a complimentary check-in would have been preferred, the discount was a fair compromise.The room was spacious and cozy. I did notice some stained bedding upon arrival, but after reporting it, housekeeping handled the situation perfectly, and I had fresh linens within 30-40 minutes. Breakfast was also well-organized with a good variety of options, and the hotel generally feels well-maintained.The location is a place of contrasts. On one hand, being next to the train station is incredibly convenient for logistics. On the other hand, the immediate area attracts a rough crowd and "nightlife" in the worst sense of the word. However, just a 10-minute walk takes you to the beautiful side of Frankfurt with spacious avenues, parks, the river, and skyline views, which compensates for the gritty surroundings. Be aware of this trade-off.This review would have ended here with a solid rating, were it not for a ridiculous situation I witnessed.While I was checking out, I overheard a receptionist offering a "promotion" for check-in to another guest. I will skip the nonsense she was saying about status—the issue was that it was past 3:00 PM. That is standard check-in time! Trying to sell a free, standard service as a paid "perk" is completely unacceptable.It is a shame because the staff—from the gentleman cleaning my room to the lady managing breakfast—are doing their best. However, such shady practices at the reception destroy the entire experience and the hotel's image. Because of this lack of integrity, I will not be returning. I generally don’t escalate such things, but I will be reporting this incident to Hilton corporate. Team Hilton Garden Inn Frankfurt City Centre, Inhaber at Hilton Garden Inn Frankfurt City Centre, responded to this review Dear Mr Kraszewski,Thank you for taking the time to share such detailed feedback. We are pleased to hear that you appreciated the room comfort, breakfast, housekeeping service, and the efforts of our team members throughout your stay.At the same time, we sincerely regret your disappointment regarding the check-in discussion you witnessed. Please be assured that this is not reflective of the level of transparency and professionalism we strive to provide. Your comments have been shared internally and will be carefully reviewed with the relevant team members.We truly value your loyalty as a Diamond member and are sorry that this experience affected your overall impression of the hotel.Kind regards,Team Hilton Garden Inn Frankfurt City Centre

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