Hotel Scala

Recent Reviews: 373

• User: SylviaToronto

  Trip type: Solo travel

  Location, location, location

  I booked this hotel based on its location in Frankfurt. The location is fantastic and the price is right. It is simple, nothing fancy, but you have everything you need. The room was spacious, the bathroom tiny but functional. The front desk staff was friendly and spoke both, German and English. I got to check in early and left my suitcase for a few hours after check out. Breakfast is available but… Read moreI booked this hotel based on its location in Frankfurt. The location is fantastic and the price is right. It is simple, nothing fancy, but you have everything you need. The room was spacious, the bathroom tiny but functional. The front desk staff was friendly… Read more

• User: Fulvio M

  Trip type: Friends getaway

  Ethics and correct behavior towards the customer are at the top of my list.

  My daughter stayed with a friend for one night. She forgot her AirPods at the hotel (verified with Apple's Find My feature). She immediately notified the front desk from the airport, asking to have them sent to her by mail for a fee, but since they did nothing, she sent multiple official emails requesting them, to which (I imagine deliberately) they never responded. It's sad to see how a hotel can… Read moreMy daughter stayed with a friend for one night. She forgot her AirPods at the hotel (verified with Apple's Find My feature). She immediately notified the front desk from the airport, asking to have them sent to her by mail for a fee, but since they did nothing… Read more

• User: hada s

  Trip type: Business

  Differently a no go location

  Low quality employees, some of them are rude to the clients, The "boss" from reception scalded me on checkout and he told me to wait 30 min for a invoice. Some of the personnel form reception doesn't speak English. Rooms are small, loud and extra charged for the offered services.The city tax is 4 eur/day, I was invoiced by mistake with 10 eur/ day and they refused to return the money saying that I… Read moreLow quality employees, some of them are rude to the clients, The "boss" from reception scalded me on checkout and he told me to wait 30 min for a invoice. Some of the personnel form reception doesn't speak English. Rooms are small, loud and extra charged for t… Read more

• User: Luisborbor

  Trip type: Couples

  Not recommended

  As bad points 😞They DIDN'T answer the messages. THEY ONLY accept reservations.The hallway of the first floor (where my room was) smelled so bad, humidity, rotten bleach or something.The carpet smelled like humans feet and it had stains. This room have a small window with a view to a wall.There was NOT Air-conditioning inside a room for 4 in a city that reached 30° those days.They make copies of t… Read moreAs bad points 😞They DIDN'T answer the messages. THEY ONLY accept reservations.The hallway of the first floor (where my room was) smelled so bad, humidity, rotten bleach or something.The carpet smelled like humans feet and it had stains. This room have a small… Read more

• User: alen_lucky777

  Trip type: Friends getaway

  3 nights stay

  Pros:- central location- access to transport- nearby Lidl- decent room- every day cleaning Cons:- Cinema next door makes evening a little noisy- My request to change from 1 bed room to 2 small beds was not accepted as hotel was fully booked. Did not have breakfast, so can't comment. Hotel Scala Frankfurt, Inhaber at Hotel Scala, responded to this review Dear Guest,Thank you for taking the tim… Read morePros:- central location- access to transport- nearby Lidl- decent room- every day cleaning Cons:- Cinema next door makes evening a little noisy- My request to change from 1 bed room to 2 small beds was not accepted as hotel was fully booked. Did not have break… Read more