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Hotel Scala

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Hotel Scala

locationFrankfurt City, Frankfurt

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About Hotel ScalaAbout Hotel Scala

Location

This city business hotel is situated in the centre of Frankfurt near the famous Zeil shopping area and all places of interest, including the Römer, Goethe Haus and Alte Oper. Frankfurt trade fair grounds are approximately 15 minutes from the hotel using public transport, and guests will find numerous restaurants, bars, shops and links to the public transport network at the hotel's doorstep. The main train station is around 2 km from the hotel and Frankfurt International Airport is approximately 12 km away.

Facility

6 single rooms and 34 double rooms are located on 8 storeys and can be reached by lift. The reception desk is open round the clock. Services such as a baggage storage service, a safe and a cash machine ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Everyday necessities can be purchased at the supermarket. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. A fax machine is available for guests' business needs.

Rooms

Air conditioning, individually adjustable heating and a fan ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has 40 non-smoking rooms.

Sport

A wellness area with a spa is available at the hotel.

Meals

The hotel includes a breakfast room. The non-smoking restaurant provides high chairs for children. Bed and breakfast can be booked. A generous breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, JCB and MasterCard.

Amenities at Hotel Scala Amenities at Hotel Scala

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Car Park

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

LocationLocation

Map preview

Around this property:

Underground/Over ground Station

100 m

City Centre

100 m

Restaurants

100 m

Public Transport

100 m

Bars / Pubs

100 m

Tourist Centre

100 m

Shopping opportunities

100 m

Train Station

2 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

72

Very Good

167

Average

93

Poor

18

Terrible

23

Recent Reviews: 373

  • User:SylviaToronto

    Trip type: Solo travel

    Location, location, location

    rating23 Nov 2025

    I booked this hotel based on its location in Frankfurt. The location is fantastic and the price is right. It is simple, nothing fancy, but you have everything you need. The room was spacious, the bathroom tiny but functional. The front desk staff was friendly and spoke both, German and English. I got to check in early and left my suitcase for a few hours after check out. Breakfast is available but I didn't have any. Oh and the bed was so comfortable, I had a great sleep.

  • User:Fulvio M

    Trip type: Friends getaway

    Ethics and correct behavior towards the customer are at the top of my list.

    rating17 Nov 2025

    My daughter stayed with a friend for one night. She forgot her AirPods at the hotel (verified with Apple's Find My feature). She immediately notified the front desk from the airport, asking to have them sent to her by mail for a fee, but since they did nothing, she sent multiple official emails requesting them, to which (I imagine deliberately) they never responded. It's sad to see how a hotel can lose quality over AirPods. I believe that the quality of a hotel is also based on the moral integrity of its employees towards the customer. With this experience, who's to say that next time they won't take something from the room? Total unreliability in terms of fairness. I would no longer feel safe. This hotel is to be avoided for this reason.

  • User:hada s

    Trip type: Business

    Differently a no go location

    rating28 Oct 2025

    Low quality employees, some of them are rude to the clients, The "boss" from reception scalded me on checkout and he told me to wait 30 min for a invoice. Some of the personnel form reception doesn't speak English. Rooms are small, loud and extra charged for the offered services.The city tax is 4 eur/day, I was invoiced by mistake with 10 eur/ day and they refused to return the money saying that I had a good price anyways.The prices @ events time go extra high without any logical explanation taking into consideration the level of the hotel. The heat is stoped over night. Differently I will not visit the hotel again.

  • User:Luisborbor

    Trip type: Couples

    Not recommended

    rating19 Jul 2024

    As bad points 😞They DIDN'T answer the messages. THEY ONLY accept reservations.The hallway of the first floor (where my room was) smelled so bad, humidity, rotten bleach or something.The carpet smelled like humans feet and it had stains. This room have a small window with a view to a wall.There was NOT Air-conditioning inside a room for 4 in a city that reached 30° those days.They make copies of the ID on the check in desk.The one lift they have is always busy. Their card system to unlock doors fails easily and you have to go downstairs to fix the problem...Breakfast buffet 14/15€ which I refuse to "buy" in the morning after seeing their other services.But THE WORST PART IS that before booking I had a question about a fee for my pet but they DIDN'T answer the messages. THEY ONLY accept reservations. And at the check in desk I got a surprise FEE of 15€ to pay for my pet.As good point🙂It was easy to find the place.There is a kettle (tea, coffee not good quality) and a bottle of water inside the room. Hotel Scala Frankfurt, Inhaber at Hotel Scala, responded to this review Dear Guest,Thank you for your detailed feedback. We regret to hear that your stay did not meet your expectations.We sincerely apologize for any inconvenience regarding the communication prior to your arrival. We strive to respond to all inquiries promptly and will review our processes to ensure better responsiveness in the future.We also take your comments regarding cleanliness, carpet condition, and air conditioning seriously. While some of our rooms do not have air conditioning, we understand that this can be uncomfortable in warmer weather, and we will explore potential solutions. Additionally, we will investigate the reported odor and take appropriate action to maintain a fresh and comfortable environment.Regarding the pet fee, we regret any misunderstanding. Our pet policy and associated fees are listed in our booking terms, but we will work on making this information even clearer to avoid surprises at check-in.We appreciate your positive note about the location and the amenities provided in the room. Your feedback is valuable, and we will use it to improve our services.Mit freundlichen Grüßen | Kind regardsMangamant TeamHotel Scala City CentreBest wishes from Frankfurt!

  • User:alen_lucky777

    Trip type: Friends getaway

    3 nights stay

    rating27 Oct 2023

    Pros:- central location- access to transport- nearby Lidl- decent room- every day cleaning Cons:- Cinema next door makes evening a little noisy- My request to change from 1 bed room to 2 small beds was not accepted as hotel was fully booked. Did not have breakfast, so can't comment. Hotel Scala Frankfurt, Inhaber at Hotel Scala, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We’re pleased to hear that you appreciated our central location, convenient access to transport, and daily cleaning service.We regret that the cinema next door caused some noise in the evening. If you visit us again, we would be happy to offer a quieter room if availability allows.Regarding your request to change beds, we apologize that we were unable to accommodate it due to full occupancy. We always strive to meet guest preferences whenever possible.We hope to welcome you again in the future!Mit freundlichen Grüßen | Kind regardsMangamant TeamHotel Scala City CentreBest wishes from Frankfurt!

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