Ibis Budget Frankfurt City Ost

Recent Reviews: 248

• User:Global51623759435

  Trip type: Business

  Poor Staff Behavior Overshadowed Positives

  24 May 2025

  While this hotel has several positive attributes, my experience was significantly impacted by poor service from one staff member (Daxxxx) who displayed unprofessional behavior throughout my stay from check-in to check-out. This individual's inappropriate conduct overshadowed what could have been an excellent visit.I must acknowledge the outstanding service from other team members, particularly the breakfast reception staff who maintained exceptional professionalism and warmth despite being very busy. The housekeeping team consistently provided clean rooms, the breakfast quality was excellent with well-maintained buffet stations, and the location offers convenient access for both business and leisure activities.Unfortunately, the unprofessional service from one staff member was enough to compromise the entire experience. While I cannot recommend this particular property and will not be returning, I remain confident in the Accor brand and would consider other properties within their portfolio. The hotel has strong facilities and most staff provide quality service, but management needs to address service consistency issues. Catherine S, General Manager at Ibis Budget Frankfurt City Ost, responded to this review Dear Global51623759435,Thank you for taking the time to share your feedback regarding your recent stay at ibis budget Frankfurt City Ost. I am pleased to hear that you appreciated the quality of our breakfast, the professionalism of our restaurant staff, and the cleanliness of your room. It is always encouraging to receive positive comments about our team members who strive to provide a warm and welcoming atmosphere for our guests.However, I am truly sorry to learn about your experience with one of our staff members, which was not reflective of the high standards we uphold at our hotel. Please rest assured that we take such feedback seriously as we continuously strive to improve our services and ensure that every guest has a pleasant experience. We aim for consistency in service, and your comments highlight an area where we must enhance our training and support for team members. You you may let me know what exactly happened?It is unfortunate that this experience overshadowed all the positive aspects of your stay, and I understand your decision not to return. While I cannot change your experience, I appreciate your confidence in the Accor brand and your willingness to consider other properties within our portfolio. We value your insights, as they are integral to our ongoing efforts to elevate our guest experience.Thank you once again for your feedback.Sincerely,Catherine Sebai - General Manager

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• User:hkg2009hkg

  Trip type: Solo travel

  Quiet neighbourhood short walk from Ostabahnhof

  15 May 2025

  Just a short walk from Ostbahnhof U-bahn station and an even shorter 1 block walk to the 11 tram stop, this ibis looks like a newer building. The entrance is just off on the side street around the corner from the gym. Check-in staff was very nice and efficient and the room was clean - a typical ibis setup. The window can open and because I faced the side street, it was quiet and serene. The riverfront park and promenade is just a short walk away and the overall neighbourhood is quite residential and nice. Catherine S, Geschäftsführer at Ibis Budget Frankfurt City Ost, responded to this review Dear hkg2009hkg,Thank you for your wonderful review regarding your recent stay at ibis budget Frankfurt City Ost. We are delighted to hear that you found our location convenient, with easy access to Ostbahnhof U-bahn station and local tram services. Our proximity to the riverfront park and promenade indeed offers our guests a serene environment to explore and enjoy.It is heartening to know that our check-in staff made a positive impression with their friendly and efficient service. We strive to maintain a high standard of cleanliness and comfort in our rooms, and we are pleased that you appreciated this aspect of your stay. Our design aims to provide a relaxing atmosphere, and we are glad that the quiet side street contributed to your experience.Your feedback is invaluable as it helps us to continually enhance our services and offerings. We hope to welcome you back in the future for another enjoyable stay, where you can further explore the charming residential neighbourhood surrounding our hotel.Warm regards,Catherine Sebai - General Manager

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• User:anne h

  Trip type:

  Staff are important for a hotel

  20 Apr 2025

  Big difference among the staff, some were absolutely not service-minded, but on the contrary very clumsy. Working in a hotel requires a sense of tact.This lowers the rating.

• User:saints1fan

  Trip type: Family

  A good budget base to visit the city.

  19 Jun 2024

  Can't fault this hotel. Reasonable price, good service from staff, spacious and clean rooms with all basic facilities. The location is also good with restaurants, cafes and bars close by in a safe area, plus the no 11 tram stops right outside which goes into the city centre. A perfect budget hotel.Car parking is E15 per day.The only slight gripe is the security. Anyone can literally walk in, jump in the lift at ground level or in the car park (reception is 1st floor) and access any hotel floor. Catherine S, Geschäftsführer at Ibis Budget Frankfurt City Ost, responded to this review Dear saints1fan,Thank you very much for your visit and for taking the time to review your stay at Ibis Budget Frankfurt City Ost.We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. Normally the lift is just running to reception floor without a room key. Much to our regret the card reader had a technical issue which will be resolved as quick as possible. We hope to welcome you as our guest soon again. Best regardsCatherine Sebai - General Manager

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• User:Shane S

  Trip type: Couples

  Basic room but clean

  03 Jun 2024

  Bed was comfortable, ok for one night. Walking distance to the main train station and the tram stop is out the front of the hotel. Lidl is approximately 1km walk. Surprisingly quiet given it is located on a main road. Definitely budget, don't expect too much. Catherine S, General Manager at Ibis Budget Frankfurt City Ost, responded to this review Dear Oscardog16,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Catherine SebaiGeneral Manager

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