Innside Frankfurt Eurotheum

Recent Reviews: 1100

• User:Christopher-SA-79

  Trip type: Couples

  Amazing Stay

  24 Mar 2025

  This is a great hotel chain, we’ve now stayed at three of the Melia or Melia affiliated hotels, and the high standard has been evident in all of them, and this one is no different.Set in the heart of the city with stunning views over looking the city with the hillside in the far distance.You are about 5 minutes walk away from the shopping and dining areas (although there are restaurants all over the city tucked away, so go an explore).About 10 minutes away from the old town and river front (I highly recommend the river cruises, not connected with the hotel, but they are very relaxing and you get to see the city from a different angle).Our apartment had an amazing view over the city which was beautiful by day and stunning by night. The apartment was spacious, comfortable bed and separate seating area, and well appointed bathroom. Well worth the small extra to pay for a better room I think. The room also came equipped with a fridge, kettle, hob, microwave and Nesspresso Style coffee maker. The room rate we paid for also included a minibar which was stocked every day with cola, apple wine (dry cider) beer and water, and the coffee pods and teas were restocked daily. There are nice toiletries provided in the bathroom (shampoo, shower gel, liquid hand-soap and moisturiser. The breakfast was ok, there was a limited cooked and continental options, cereals, limited fruits, yoghurts, cakes, pastries, a two choices of breads, bread rolls, juices, teas and freshly ground coffees, also available to take away with you as you leave the restaurant. Again, you had stunning views over the city while you ate.I wouldn’t say there were any negatives at this stay, only that on the day of check out, we had an 11am check out and from 10am, the cleaning crew knocked asking when we were leaving, we said at 11, but they then knocked again at 10:30 asking again when we were leaving. This did make us feel we had to hurry up and leave the room.Overall the appart-hotel is excellent, and worth spending a little extra to get those amazing views, the staff are friendly, and appreciated my attempts at using my school level German.The plusesIts locationVery cleanThe staff are friendlyI think the reasonable costAND THOSE VIEWS!We will definitely use this hotel when we next visit Frankfurt, and will continue to use the Melia group when we travel. Hotel Manager, Owner at INNSiDE by Melia Frankfurt Eurotheum, responded to this review Dear Guest, Thank you for this great review.We are delighted that our hotel met all your expectations and that you were pleased with our central location. Thank you for your kind compliment to our team who strive to maintain the high standards we set ourselves and endeavour to give all our guests a memorable experience.We look forward to welcoming you back soon. Kind regards,Ch. Schmitt, Hotelmanager

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• User:towitravel

  Trip type: Family

  Family Christmas Market Stay

  15 Oct 2024

  We booked three rooms for a family trip to the Christmas Market in Frankfurt in December 2023. As Melia Rewards Gold members, we used one of our 20% discount vouchers at the Hilton in Frankfurt, where we've stayed before.The hotel has a unique layout on floors 22 to 28 of the building. The rooms were clean, but the design wasn't great. In one room, the shower cubicle was in the middle of the room, so there was no privacy. We got upgraded to a larger room, but the bathroom had no privacy.The breakfast was okay, but nothing special. We didn't drink at the hotel as the bar was busy on both nights of our stay.The one good thing was the location, as it was easy to reach the Frankfurt Christmas Markets. Hotel- cmanager, Owner at INNSiDE by Melia Frankfurt Eurotheum, responded to this review Dear Guest, Thanks for your review about our hotel.We are delighted that you enjoyed our tasty breakfast buffet, an ideal way to start the day and that you found our location to be ideal. We appreciate your suggestion and have taken good note of your comments for any future improvements.We are hoping to welcome you back in the future. All the best.Ch. Schmitt, Hotelmanager

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• User:Andrew P

  Trip type: Business

  Overall Disappointing

  12 Oct 2024

  Check In Reception staff were unfriendly (check out guy was ok). Went to the bar and was told if I wanted a drink I had to sit at the bar as the tables are for 2 people only. Bar was not busy and plenty of tables available! Decided to go out and find somewhere more welcoming.The room was spacious and comfortable but not clean enough. The small but well equipped gym was not very clean either. Breakfast was good with wide variety of buffet choices. Overall disappointed and won't be returning on my next business trip to Frankfurt. Hotel- cmanager, Owner at INNSiDE by Melia Frankfurt Eurotheum, responded to this review Hi Andrew,Thanks for taking the time to share your feedback.We are pleased you were happy with the feeling of space in your room.However, we are very sorry you felt one of our team members was not performing at their best and offer our sincere apologies. We put all our team through extensive customer service training and rest assured ?we’re taking steps to ensure we maintain our high standards of customer service in the future.We hope you will give us another chance to welcome you back for a more enjoyable stay in the future.Kind regards,Ch. Schmitt, Hotelmanager

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• User:octal

  Trip type: Business

  A pass

  29 Sept 2024

  I've stayed in a bunch of hotels, and this is in the bottom 10% for the price. It's in a mixed-use (mostly office) building, and appears to be more apartment-style than hotel, although there is a staffed front desk. It could be good, but isn't -- maybe 2.5/5, but for the price and all the other good to very good options in Frankfurt, it's a 2/5.The good: nice building, pretty views from windows and especially from the circular glass elevators at the corner of the building. There is a "kitchen" in each room (I think; at least in mine) with a daily-stocked minibar with 2 waters, 2 beers, and 3 fritz cola sodas. I got a room on the 29th floor.The bad: basically everything else. I can't tell if these were cheap/badly done residential conversions of offices, or weird hotel conversions of apartments, or just dumb German design or form over function, but nothing actually works well.1) There's a kitchen area, and a coffeemaker and tea kettle, but no power sockets in the kitchen area. I had to take the tea kettle into the bathroom and run it there.2) Housekeeping uses the "big refillable bottles", and filled the soap and moisturizer bottles with moisturizer. There is no soap. Fortunately I'd brought bar soap from other hotels.3) Internet is horrible -- 8mbps x 3mbps with dropouts every hour or two. Password is a random username and password, rather than normal room number/last name, so logging in each time is also a pain if you didn't write it down. Cellular would be faster except that on the 29th floor of a tall building, coverage is intermittent too.4) Room given didn't match photos or description on booking website, but I'm not sure if that's the fault of the hotel or the booking website.5) Shower is truly mediocre to bad. Has almost no water pressure for *cold* water, only hot water, and two separate knobs vs a mixer tap. Turning the hot water knob slightly (it sticks) goes from too-cold to burning-hot.6) Shower is actually tiny relative to overall size of room; room layout overall is bad due to design choices (wedge shaped), so there's a lot of wasted space. The toilet is across the hallway from the shower room (common in Germany I guess), but there's also a closet off the bedroom which is basically useless.7) Loud in-room refrigerator; wouldn't complain about this except for all the other problems.8) Housekeeping does the minimum to clean room; requested change of sheets, not done, etc. Hotel- cmanager, Owner at INNSiDE by Melia Frankfurt Eurotheum, responded to this review Hi there,Thank you for taking the time to share your feedback.We are sorry that your stay with us did not match your expectations. The comfort and satisfaction of our guests are of the utmost importance to us and we are sorry that you did not make us aware of any of your concerns during your stay, as we would have tried to find you a satisfactory and prompt solution. Nonetheless, please be assured your feedback allows us to continually review and where necessary improve our services and your comments will be passed to our housekeeping department for review.It would be great if we could welcome you back!Best wishes,Brikena Rekaj Assistant Front Office Manager

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• User:abdelbadiet2017

  Trip type: Solo travel

  What a wonderful memories

  16 Jul 2024

  Actually I visited the hotel in 2010 but since then and I can’t forget the wonderful time I spent there. My great memories of being there are still in my heart and mind. I was there only two night but I enjoyed every moment a lot. I hope the place is still good and better. Hotel- cmanager, Owner at INNSiDE by Melia Frankfurt Eurotheum, responded to this review Dear Abdelbadi,Thank you for such a great review.We are really pleased we met your expectations.We look forward to seeing you again soon.Best regards,B. Rekaj Front Office Shift Leader

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