INNSiDE Frankfurt Ostend

Recent Reviews: 522

• User: johnmT9386BY

  Trip type: Solo travel

  Awful

  Awful. I stayed here for a number of nights in February. The room was Ok but the service was dreadful. The hotel accepted full payment for the reservation but subsequently withdrew all access to the bar and restaurant area for the duration of my stay - for a ‘private function’. Also not allowed to use the stairs. I complained about this - which caused the receptionist to use a very unpleasant word… Read moreAwful. I stayed here for a number of nights in February. The room was Ok but the service was dreadful. The hotel accepted full payment for the reservation but subsequently withdrew all access to the bar and restaurant area for the duration of my stay - for a ‘… Read more

• User: yanivlevy78

  Trip type: Couples

  Heartfelt Thanks for a Wonderful Stay at INNSiDE Frankfurt Ostend

  Dear Gerrit and the entire hotel team,I would like to extend my sincere thanks to you personally Gerrit, to the reception management team, and to the entire INNSiDE Frankfurt Ostend team for the truly wonderful stay we had at your hotel.From the moment we arrived, we felt warmly welcomed and exceptionally well taken care of. The generous upgrade to the LOFT Room was a fantastic surprise and made o… Read moreDear Gerrit and the entire hotel team,I would like to extend my sincere thanks to you personally Gerrit, to the reception management team, and to the entire INNSiDE Frankfurt Ostend team for the truly wonderful stay we had at your hotel.From the moment we arri… Read more

• User: ocean7a7

  Trip type: Family

  This hotel is worth staying în!

  We stayed one night and we did not have breakfast . We really like the size of the room , the design , the comfort and the cleanliness , we found . The bed was comfortable with quality bedding . The bathrobe was very warm and the slippers were comfortable. The free drinks from the bar were a plesant surprise ! The bathroom with quality toiletries and towels . We had the view to the innercourtyard… Read moreWe stayed one night and we did not have breakfast . We really like the size of the room , the design , the comfort and the cleanliness , we found . The bed was comfortable with quality bedding . The bathrobe was very warm and the slippers were comfortable. The… Read more

• User: kyradanielak

  Trip type: Business

  Not 4 stars!

  This is not a 4-star-hotel! In my room there was only a summer blanket (it was -7 degrees this weekend at night) and no coffee maker or water kettle. There was no possibility to get a warm tea from the kitchen at 10 pm. I was freezing. The room was cooled down to 19 degrees. Sauna was broken this weekend. Staff is very young and friendly. Hotel Manager, Owner at INNSiDE by Melia Frankfurt Osten… Read moreThis is not a 4-star-hotel! In my room there was only a summer blanket (it was -7 degrees this weekend at night) and no coffee maker or water kettle. There was no possibility to get a warm tea from the kitchen at 10 pm. I was freezing. The room was cooled down… Read more

• User: Paul H

  Trip type: Friends getaway

  Alright stay, nothing special.

  Okay, here’s a review, as requested:The stay was alright. Nothing spectacular, but decent enough for a night or two. The room was clean, though a bit small. Staff were helpful when needed. The location is okay, not super central but accessible. A solid 3/5 experience. Hotel Manager, Owner at INNSiDE by Melia Frankfurt Ostend, responded to this review Dear Paul,Thank you for taking the time to… Read moreOkay, here’s a review, as requested:The stay was alright. Nothing spectacular, but decent enough for a night or two. The room was clean, though a bit small. Staff were helpful when needed. The location is okay, not super central but accessible. A solid 3/5 exp… Read more