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Mainhaus Stadthotel Frankfurt

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Mainhaus Stadthotel Frankfurt

locationFrankfurt City, Frankfurt

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About Mainhaus Stadthotel FrankfurtAbout Mainhaus Stadthotel Frankfurt

Location

This hotel is located in the heart of Frankfurt am Main.

Facility

The hotel has a lift and features 45 rooms. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service and a safe are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the car park for a fee. Further services include medical assistance, room service and a laundry service. Travellers with bicycles can make use of the on-site bicycle storage area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. A balcony is among the standard features of some rooms. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. A minibar and a desk are also available. A telephone, a TV and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

Comfortable sun loungers are available on the terrace.

Meals

Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet and lunch are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Mainhaus Stadthotel Frankfurt Amenities at Mainhaus Stadthotel Frankfurt

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Theatre

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

30

Very Good

35

Average

24

Poor

13

Terrible

6

Recent Reviews: 108

  • User:Heikki S

    Trip type: Couples

    Modern and good location

    rating13 May 2026

    Modern, renovated room. Nice view over the city from our room. Good location at the eastern end of Zeil and vicinity of S Bahn station. Could easily think of a revisit to this hotel.

  • User:BT3rd

    Trip type: Couples

    Good location

    rating07 Nov 2025

    The hotels location is close to the old town centre and river walk, about 15min away. On the outside of the hotel it states it’s 4 star rating. It is not. 3 star at best. Reception was tidy. Our double room was small, but clean, like a lot of continental Europe. There was no aircon, that made the room a bit warm at night and with the windows open quite noisy. There was a small but adequate shower. There is no tea or coffee facilities in the room. No fridge or safe either. The WiFi was unreliable and slow if and when not being thrown off the WiFi and getting the message ‘unavailable’. This is unacceptable in today’s market. Breakfast we were told was €25 per head. We did not partake. There are plenty of cafés a short walk away. Overall the hotel was in a good location for the sights. The room clean and tidy. But nowhere near a 4 star hotel standard.

  • User:khaledi2013

    Trip type: Family

    Not comfortable

    rating24 Sept 2025

    Worst experience as 4 stars hotel , first from the reception, when I arrived no one in the front desk for long time , guests queing up no one concern , the room uncomfortable from the bed low , and the shower is leaking in the bathroom , lack of amenities, room is tiny , no fridge no ac , car parking very expensive , the room economy no options only king bed , stuff not welcoming . The best thing of the hotel is locations and best access for services

  • User:ciaranomeara

    Trip type: Couples

    Perfectly good

    rating11 Dec 2024

    Similar to a Premier Inn. Clean and comfortable bed, friendly service from the staff. Perhaps a little dated in parts but a good place to stop for the night. Well located to central Frankfurt and the on site parking felt safe and secure. Best wishes from Scotland.

  • User:travelmore2day

    Trip type: Family

    Skip this one. Looks good on paper but unfriendly and noisy.

    rating17 Aug 2024

    The main lobby is not air-conditioned and it was very unpleasant. We arrived very early and although I understand our room would be available at 4 I asked if there was a possibility of getting into a room earlier. It was just "no". He didn't offer to check. Just "no". We came back at 3 and again asked if by chance something might be available since the lobby was too hot to wait in and we were exhausted from the over night flight. Again "no". I then asked if they could just cancel our reservation as we wanted to go elsewhere and just like magic his said I'll check on your rooms and luckily they were both available. My point is they were unwilling to even try and were completely stuck on the rules. With customer service it just seems like they could have tried. There was a loud noise in one of our rooms and we recored it. I'm not sure where it was coming from but it was every few seconds. I brought the recording down to the front desk and they notified the manager that tried to give me the excuse of city noise. It was not from outside it was from in the building. So they offered me a discount on a return visit. Worst customer service ever. I would not stay here. Nicole Bernadzik, Marketing at Mainhaus Stadthotel, responded to this review Dear Guest,thank you for staying at the mainhaus Stadthotel Frankfurt and taking the time to give us detailed feedback regarding our services. We regret that you didn´t have a particularly good experience and can only apologize for the improper treatment upon your arrival. I am convinced that our employee knew that there were no more cleaned rooms available when you arrived at the early hour of the day. But he should have at least explained this to you instead of only giving you a simple "no". Customer service and impeccable behavior towards our valued guests is one of our most important goals. Of course we have discussed this with our colleague and deepened awareness of the importance of customer satisfaction. Again we want to express our apologies for the inconvenience and hope to get a second chance to demonstrate our hospitability. Best regards from Frankfurt, Nicole Bernadzik - Quality Manager

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