Melia Frankfurt City

Recent Reviews: 249

• User:Cheryl C

  Trip type: Business

  Fails to deliver service - Jobs worth staff

  21 May 2026

  As a corporate buyer attending a major international trade show in Frankfurt, my experience at Meliá Frankfurt City was absolutely disgraceful and nowhere near the standard expected of a supposedly premium business hotel.I arrived early and politely asked about early check-in. I was informed my room was already available, yet the hotel still attempted to charge an additional fee simply to access a room that was sitting ready. I declined!The room itself smelled strongly of sewage. It was also noisy and not particularly clean. Basic in-room amenities were missing including essentials such as cotton pads and there was no iron or ironing board available in the room.When I contacted reception to request an ironing board, I was told there were none available. This during one of Frankfurt’s largest international trade shows where guests are attending meetings, events and early flights and need basic business traveller facilities.Breakfast was equally disappointing. There appeared to be no flexibility whatsoever. Either you pay for the full extremely expensive breakfast package or effectively nothing. You are also expected to pay before even entering the breakfast area which felt impersonal and transactional rather than hospitable.What made matters worse was the attitude of the staff who were consistently abrupt, unhelpful and dismissive throughout the stay.Overall, this felt like a very average three-star experience being sold at premium prices. As a corporate buyer responsible for recommending hotels and venues, I would absolutely not recommend this property and based on this experience, I would seriously reconsider using any Meliá Hotels International property in the future. Hotel Manager, Owner at Melia Frankfurt City, responded to this review Dear Guest,Thank you very much for taking the time to review your stay with us at Meliá Frankfurt City.Our check-in team follows standard procedures for early arrivals, with room access depending on preparation timelines rather than availability. We regret if this did not meet your expectations. Breakfast pre-payment is standard practice to ensure smooth service flow during peak hours.We take seriously your comments about staff interactions and will reinforce our hospitality training programs.We regret the cleanliness concerns you experienced, as our housekeeping team conducts thorough daily cleaning.Certain amenities are available upon request to minimize waste.We hope to have the pleasure of welcoming you back for an improved experience next time.Kind regards,Diego C., Meliá Frankfurt City Team

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• User:holiday032

  Trip type: Couples

  Three night stay for a concert.

  29 Mar 2026

  We stayed in one of the rooms on the level which was really nice. Very comfortable beds and a choice of pillows.The bathroom was lovely with a heated floor which was a bonus. Toiletries were from Rituals very good quality. We had a balcony which was nice but the weather unfortunately wasn’t the best so we were not on it that much.Breakfasts were of good quality and plenty of selection. Staff helpful and pleasant.We especially enjoyed our time in The Level Lounge which had great views. Overall an enjoyable first visit to a Melia Hotel. Our first visit to Hotel Manager, Owner at Melia Frankfurt City, responded to this review Dear Guest,Please accept our thanks for your kind review regarding your stay at Meliá Frankfurt City.We are delighted to hear you found your Level room enjoyable and appreciated our signature Rituals amenities alongside the heated bathroom floors.Your kind words about our pillow selection, breakfast variety, and attentive staff are greatly valued.Though the weather limited balcony use, we hope the views from The Level Lounge provided ample compensation during your stay.We look forward to welcoming you back. Best wishes,Martina P.,Meliá Frankfurt City Team

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• User:RadoslavL1

  Trip type: Family

  Sleepless Night in Melia

  04 Jan 2026

  Our stay in this hotel from 1/1/2026 to 1/3/2026 led to a sleepless night, as the hotel staff was incapable of dealing with our noisy neighbors. There was a party going on in the room next to us and loud music and yelling kept us awake through the night. I complained at the reception multiple times, after that the noise would (maybe) briefly stop, and then start again. Ultimately I gave up realizing that the hotel does not have a proper procedure and/or staff is not properly trained to deal with the situation like this. So if having a good night's sleep in a hotel is important to you, stay away from Melia Frankfurt. Hotel Manager, Owner at Melia Frankfurt City, responded to this review Dear Sir,Thank you for staying with us at Meliá Frankfurt City, and for taking the time to review your experience.We are sorry to learn about the disturbance you experienced during your visit.Please be assured that the hotel has established procedures to address noise related situations, and our team takes such reports seriously. Our staff intervenes whenever incidents are reported; however, we regret that the actions taken did not provide the resolution you were entitled to expect. Your comments regarding the handling of the situation have been shared internally for review.We appreciate you taking the time to bring this matter to our attention. While we regret that your experience has led to this perception, we hope to have the opportunity to welcome you again in the future under more comfortable circumstances.Best regards,Caroline P., Voice of Customer Coordinator

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• User:Elliot1203

  Trip type: Couples

  Great Stay

  07 Dec 2025

  We stayed at Meliá Frankfurt City for a visit to the Christmas Markets in early December. The location was great, we took the metro into city centre every day and it’s about 3-4 stops away and takes about 10mins. We booked the level room with the lounge access. Check in was hassle free and quick, hotel was clean and room was spacious, clean and modern. Nothing to fault in the room except for the TV switches in randomly at night 😂 but only happened a few times, nothing major. Big balcony with great city skyline view. Room was soundproof, didn’t have any issue with noise and area is quiet and pleasant.The buffet was tasty. We tried the breakfast at the level lounge, which has slightly less buffet choice but can order off the menu, the illy coffee they use is very nice. Breakfast at the main dining area downstairs we preferred due to more options. Coffee maybe was different downstairs? We preferred the coffee in the lounge. In terms of the lounge options throughout the day - the tapas was pretty disappointing, being a Spanish hotel chain, I thought it would be quite good but the selection was a choice of Iberico ham and some quinoa option. Lounge is better for drinks. But we really didn’t mind that, we wanted to eat at the Christmas markets anyway. All the staff were friendly and attentive. Had a great stay and would stay again. Thank you! Hotel Manager, Owner at Melia Frankfurt City, responded to this review Dear Guest,We appreciate your kind words about your stay at Meliá Frankfurt City and are happy you returned home with great memories of your holiday.We're thrilled you appreciated our prime location near the Christmas markets and found your Level room with lounge access to be spacious and modern.It's wonderful to know our breakfast offerings in both The Level lounge and main dining area met your expectations, particularly the specialty Illy coffee that enhanced your mornings.Regarding the TV, we'll review this technical aspect to ensure seamless room experiences for future guests. While we're sorry our lounge tapas didn't meet expectations, we're glad this didn't overshadow your enjoyment of Frankfurt's culinary scene.Your praise for our team's attentive service culture warms our hearts, and we're delighted the soundproofing and city skyline views contributed to your restful stay.All of the team do hope that we have the pleasure of seeing you again in the future. Kind regards,Emilia M., Voice of Customer Coordinator

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• User:Kensingtonyogini

  Trip type: Business

  Melia Frankfurt City - Convenient & Comfortable for Eurobike

  12 Oct 2025

  We stayed at Melia Frankfurt City during Eurobike 2025 and found it to be a solid, convenient choice for the event.Perfect Location: The hotel's location is excellent - just a 15-minute walk to the Messe hall and only 10 minutes to the city center. You couldn't ask for better positioning when attending a trade show while still wanting easy access to Frankfurt's restaurants and attractions.Good Meeting Spaces: The lobby has plenty of room to sit and conduct meetings, which was incredibly useful during the busy trade show days. The bar is nice too, perfect for informal catch-ups or unwinding after a long day on the exhibition floor.Nicely Appointed Rooms: The rooms were clean, airy, and nicely but simply decorated - exactly what you need for a business trip. Comfortable without being fussy, and the simplicity actually worked well. Everything was spotless and the airy feel made them pleasant to return to.Questionable Coffee: The only letdown was the slightly questionable coffee. For a business hotel where guests rely on their morning caffeine fix, this could be improved!Bottom Line: A convenient, comfortable hotel that's ideal for Eurobike or any Messe Frankfurt event. Great location, nice communal spaces, and clean rooms make it a reliable choice, even if the coffee needs work.Perfect for: Trade show attendees, business travelers, anyone needing easy access to both Messe Frankfurt and the city center. Hotel Manager, Owner at Melia Frankfurt City, responded to this review Dear Sir,Thank you for such a positive review of your stay.We're delighted our strategic location between Messe Frankfurt and the city center enhanced your trade show experience.Our team takes pride in maintaining spotless rooms designed for business travelers seeking modern comfort without fuss.The lobby's versatile spaces for Power Meetings and post-event relaxation at our skybar remain favorite features among conference attendees.Regarding your coffee feedback, we've shared this with our culinary team who would be pleased to prepare alternative premium options from our The Level lounge during future visits.We look forward to welcoming you back.Kind regards,Lara D., Voice of Customer Coordinator

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