tod blue logo

tod logoLogin/Create Account

flagUK

call icon0204 505 9777

Homegermany

Mercure Hotel & Residenz Frankfurt Messe

images

View Gallery

image url
image url

Mercure Hotel & Residenz Frankfurt Messe

locationFrankfurt City, Frankfurt

Share this Dealshare

About Mercure Hotel & Residenz Frankfurt MesseAbout Mercure Hotel & Residenz Frankfurt Messe

Location

Located just 5 min walk from the exhibition centre, this hotel is just a short distance from the congress centre and some 400 m from links to the public transport.

Facility

The hotel welcomes guests in a 5-storey building with 2 lifts and 426 non-smoking rooms. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, safe, currency exchange service and drinks machine are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include medical assistance, room service, an alarm call service and a laundry service. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can relax on the balcony or terrace. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. A direct dial telephone, a TV, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered a selection of towels. Wheelchair-friendly rooms can be booked.

Sport

The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including a gym, a spa, a sauna, massage treatments and a solarium.

Meals

The hotel includes a restaurant and a bar. A generous breakfast buffet and lunch offer culinary delights every day. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available. Alcoholic beverages are available.

Amenities at Mercure Hotel & Residenz Frankfurt Messe Amenities at Mercure Hotel & Residenz Frankfurt Messe

  • Facilities

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Bicycle Hire

    • -

      Café

    • -

      Car Park

    • -

      Conference Room

    • -

      Garage

    • -

      Hotel Safe

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Pets

    • -

      Restaurant(s)

    • -

      Restaurant(s) with non-smoking area

    • -

      Room Service

    • -

      Shops

    • -

      TV Room

    • -

      Wifi

  • Hygiene

    • -

      ALLSAFE (Accor/Bureau Veritas)

    • -

      Contactless check-in/-out

    • -

      Contactless payment

    • -

      Contactless room service

    • -

      Enhanced cleaning programme

    • -

      Hand sanitiser

    • -

      Mandatory mask-wearing

    • -

      No high-touch furnishings

    • -

      No high-touch furnishings in public areas

    • -

      Packaged meals

    • -

      Protective equipment for employees

    • -

      Protective hygiene screens

    • -

      Protective masks for guests

    • -

      Social distancing regulations

    • -

      Time interval between room bookings

    • -

      Use of commercially available disinfectants

  • Meals

    • -

      Special Diet

    • -

      Special Offers

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Children's Entertainment

    • -

      Cycling/Mountain Biking

    • -

      Gym

    • -

      Indoor Pool

    • -

      Jacuzzi

    • -

      Massage

    • -

      Minigolf

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Sauna

    • -

      Squash

    • -

      Sun terrace

    • -

      Tanning Studio/Solarium

    • -

      Tennis

LocationLocation

Map preview

Around this property:

Public Transport

400 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

155

Very Good

369

Average

225

Poor

72

Terrible

51

Recent Reviews: 872

  • User:Max B

    Trip type: Business

    Nice restaurant and bar!

    rating14 Nov 2025

    Another business visit. A club sandwich in the hotel restaurant & bar tonight. Great choice. Nice staff. See you soon again!

  • User:Stuart M

    Trip type: Couples

    Good hotel but not local to centre

    rating10 Dec 2024

    The hotel itself looks modern and clean when entering the main reception area and the same can be said for all the communal areas. The rooms I would say are again clean and tidy but we just felt they seemed a little dated compared to the communal areas. However the rooms are clean, tidy, spacious and comfortable. If anything the only downside to the rooms was the shower wasn’t very powerful. The staff are all very friendly and will help out as much as possible. The breakfast had everything you needed from fully cooked (8 different options), cereals, fruits and cheese/meat selections. Overall breakfast was very good. The main issue staying here was it was about 2 miles from city centre (1 mile from train station). Although a very easy straight walk. We didn’t find any local shops in the area either. Not saying there weren’t any we just didn’t find them and carried food back from the train station if we wanted snacks. There are nearby trains but we like to walk and explore but others might want to train or be closer to the centre. Overall though we enjoyed our stay. Stefan Ader, Other at Mercure Hotel & Residenz Frankfurt Messe, responded to this review Dear Stuart M,On behalf of my entire team as well as on a personal note, I would like to thank you for your positive review and the great remarks on the staff. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome you again as our guest. Best regards, Mathis Matlé, General Manager

  • User:938joycek

    Trip type: Family

    Fantastic

    rating03 Aug 2024

    My daughter and grandson stayed here for Euros, lovely big room, brekkie was so good. However my grandson took a seizure at the Fanzone, the staff were amazing allowing us a late check out not charging and honestly taking care of us all. Thank you so much, your employers should be so proud. Stefan Ader, Other at Mercure Hotel & Residenz Frankfurt Messe, responded to this review Dear 938joycek, On behalf of my entire team as well as on a personal note, I would like to thank you for the excellent rating. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome your daughter, your grandson and perhaps you as our guest. Best regards, Mathis Matlé, General Manager

  • User:jean w

    Trip type: Family

    Slow service

    rating21 Jun 2024

    Last day at this hotel today, the rooms are clean and comfortable, the garden space is lovely, a bit of a walk to town but there are frequent trams,Downside is the bar/restaurant in the evening, not sure if short staffed but the few nights we spent in there were an absolute shambles, slow service, forgetting orders, tables cluttered. Now I know the Euros are on so surely they could have brought in more staff, although the staff who were on were so disorganized it was very poor, letting the hotel down Stefan Ader, Other at Mercure Hotel & Residenz Frankfurt Messe, responded to this review Dear 90JeanW,I sincerely apologize for the problems regarding the bar and restaurant service that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Mathis Matlé, General Manager

  • User:Jing P

    Trip type: Business

    Maret is a great staff

    rating16 Jun 2024

    The front desk staff are extremely kind and helpful. In particular, Maret is very very kind. As a foreigner who comes to Frankfurt for a conference but does not have an adaptor for chargers, Maret lent his own charger to me several times. I really appreciate it. He is such a kind and hard-working staff. Stefan Ader, Other at Mercure Hotel & Residenz Frankfurt Messe, responded to this review Lieber jingp911,Ihr Feedback ist eine besondere Auszeichnung und ein Höhepunkt eines Tages, an dem wir Gastgeber sein dürfen. Über die Bestnote freuen wir uns sehr und werden das Lob für unseren Service und insbesondere für den Kollegen sehr gerne weiterleiten. Sie werden sich wie ich darüber sehr freuen. Schön, dass Sie sich bei uns rundum wohl gefühlt haben. Gemeinsam mit meinem Team freue ich mich auf Ihren nächsten Besuch, der hoffentlich nicht allzu lange auf sich warten lässt. Mit besten Grüßen, Mathis Matlé, General Manager

Get the Best Deals and Travel Ideas

Straight to Your Inbox

Our Privacy Policy

facebookinstagram

Travelodeal Reviews

Trustpilot