Mercure Hotel Frankfurt Eschborn Ost

Recent Reviews: 362

• User:CherylandBrett

  Trip type: Couples

  Not bad if you are on a budget

  24 Apr 2026

  This is a small basic room overlooking a busy motorway so expect noise. The bed was comfortable. The shower was fine. There are no amenities than wall soap and a hairdryer. No USB ports so be sure to bring your own.

• User:svenMarch74

  Trip type: Business

  Excellent service

  06 Dec 2025

  Check in / out always fast and friendly. The entire team is very professional and customer focused. Rooms in very good conditions... house keeping is doing a great job. WiFi fast and stable enough for HD streaming.Many thx to all... c u soonAn accor diamond member ;-) Hotel Manager, Owner at Mercure Hotel Frankfurt Eschborn Ost, responded to this review Dear Sven, Thank you for this positive review.We are delighted to hear your stay at Mercure Hotel Frankfurt Eschborn Ost met your expectations.Our team takes pride in providing efficient service during check-in and check-out, and we appreciate your recognition of their professionalism. It is wonderful to know you found your room well-maintained and enjoyed the reliable WiFi, which we ensure supports both business needs and leisure streaming. Your commendation of our housekeeping staff’s dedication truly motivates us to maintain these standards.We look forward to welcoming you for another pleasant stay. Best wishes,Sarah Herbst & Team

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• User:Annette L

  Trip type: Business

  5 star service

  02 Aug 2025

  This is the second time I have stayed at this hotel this time I was greeted by Jawad who is amazing he goes above and beyond to make sure you have everything you need , he always has a smile on is face and is happy to help with any request - I would come back here again just because of his service . Hotel Manager, Owner at Mercure Hotel Frankfurt Eschborn Ost, responded to this review Dear Annette, Thank you for taking the time to leave a review of your stay with us.We are delighted to read about your recent experience at Mercure Hotel Frankfurt Eschborn Ost.It is wonderful to know our colleague Jawad made such a positive impression through his attentive service and warm hospitality. We are equally pleased this second visit reaffirmed your choice to return, which speaks volumes about the consistent quality we strive to maintain.It would be a pleasure to welcome you for another enjoyable stay.Best wishes,Sarah Herbst & Team

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• User:GoPlaces751804

  Trip type: Family

  Excellent service by Issam

  29 Jul 2025

  Issam consistently delivers outstanding service at the front office. He was professional, welcoming, and highly efficient in handling all our inquiries and request. His positive attitude and attention to detail greatly enhance our experience. Thank you! A true asset to your team. Hotel Manager, Owner at Mercure Hotel Frankfurt Eschborn Ost, responded to this review Dear Guest,thank you for sharing your experience at our hotel.We appreciate you taking time to acknowledge the service experience at our hotel.Our team takes pride in delivering professional and welcoming front office service, particularly through efficient handling of guest requests. The positive attitude and meticulous attention to detail demonstrated by our colleagues align with our commitment to creating memorable stays. We value recognition of team members who contribute significantly to our guests' experiences.We look forward to welcoming you back. Kind regards,Sarah Herbst & Team

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• User:Getaway29014156063

  Trip type: Friends getaway

  Appalling Service and Unacceptable Behavior - Not Worth the Rating

  21 Aug 2024

  I rarely leave reviews, but my experience at this hotel was so dreadful that I feel compelled to share. The room key malfunction that left over 100 of us stranded outside our rooms late at night was just the tip of the iceberg. The real issue was the hotel’s abysmal customer service and the disrespectful behavior of the front desk staff.Despite the inconvenience caused by the key cards, what was truly unacceptable was the staff’s attitude. He claimed that the key card failure was not his or the hotel’s responsibility. Instead of recognizing the urgency of the situation, the staff member accused the guest reporting the issue of being disrespectful to the hotel. Does the hotel not owe respect to the 100+ guests who were unable to rest promptly due to the failed room key cards? From start to finish, the front desk staff didn’t even ask a single question about the problems the guests were encountering, didn’t prioritize the needs of more than 100 affected guests. Instead, he chose to continuously escalate the conflict. First, there were unfounded accusations, and then he attempted to evict the guest and even threating to call the police and bar guests from entering the country.The management’s response to our complaint was lackluster and seemed to dodge the real issues. Their silence on the staff’s conduct implies that such behavior is the norm, which is shocking for a normal hospitality provider.The subpar rating on TripAdvisor is well-deserved. This hotel has a long way to go in terms of customer service and staff training. I cannot in good conscience recommend this hotel to anyone. Save yourself the hassle and choose a place that respects its guests and values their patronage.

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