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Mercure Hotel Kaiserhof Frankfurt City Center

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Mercure Hotel Kaiserhof Frankfurt City Center

locationFrankfurt City, Frankfurt

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About Mercure Hotel Kaiserhof Frankfurt City CenterAbout Mercure Hotel Kaiserhof Frankfurt City Center

Location

This city hotel enjoys a central location, near Frankfurt’s main train station (200 m) and close to the main shopping area, as well as the trade fair centre (200 m) and the Roemer tourist area (1 km). The European Central Bank and the riverbank and museum area are all 200 m from the hotel. Frankfurt International Airport is 12 km away.

Facility

2 junior suites, 3 suites, 2 apartments, 9 single rooms and 59 double rooms are located on 7 storeys and can be reached by lift. English- and German-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access (for a fee) is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a car hire service, medical assistance, room service, a laundry service, a coin-operated laundry and a hotel doctor. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A kitchenette with a mini fridge and a tea/coffee station is also provided as standard. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. There are many ways to relax or stay active at the hotel, including crazy golf, a gym and aerobics.

Meals

Dining facilities include a breakfast room, a café and a bar. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. A generous breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals.

Payment

The hotel accepts the following credit cards: American Express, VISA, JCB and MasterCard.

Amenities at Mercure Hotel Kaiserhof Frankfurt City Center Amenities at Mercure Hotel Kaiserhof Frankfurt City Center

  • Facilities

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Café

    • -

      Car Park

    • -

      Conference Room

    • -

      Currency Exchange

    • -

      Disability-friendly

    • -

      Foyer

    • -

      Garage

    • -

      Hotel Safe

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Restaurant(s)

    • -

      Restaurant(s) with non-smoking area

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      Restaurant(s) with smoking area

    • -

      Room Service

    • -

      Shops

    • -

      Small supermarket

    • -

      Theatre

    • -

      TV Room

    • -

      Wifi

  • Hygiene

    • -

      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

    • -

      Contactless payment

    • -

      Contactless room service

    • -

      Enhanced cleaning programme

    • -

      Hand sanitiser

    • -

      Housekeeping only upon request

    • -

      Hygiene training for staff

    • -

      Mandatory mask-wearing

    • -

      Medical teleconsultation

    • -

      No high-touch furnishings in public areas

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      Packaged meals

    • -

      Protective equipment for employees

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      Protective equipment for guests

    • -

      Protective hygiene screens

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      Protective masks for guests

    • -

      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Gym

    • -

      Minigolf

LocationLocation

Map preview

Around this property:

Restaurants

50 m

Bus Station

150 m

Underground/Over ground Station

150 m

Nightclub

200 m

Park

200 m

River

200 m

Tourist Centre

200 m

Train Station

200 m

Bars / Pubs

300 m

City Centre

700 m

Shopping opportunities

800 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

230

Very Good

179

Average

67

Poor

30

Terrible

24

Recent Reviews: 530

  • User:Adventure44756216007

    Trip type: Family

    Leisure

    rating28 Jan 2026

    Modern, clean, and very well-maintained property. The bathroom was spotless with great toiletries, and housekeeping did a fantastic job daily.Our room was quite, clean and spacious.Near to train station and city center.Highly recommended! Scott Thaxton, Marketing at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review Thank you for taking the time to share your feedback.We are very pleased to hear that you appreciated the modern and well maintained condition of the hotel, as well as the cleanliness of the bathroom and the quality of our toiletries. It is also nice to know that daily housekeeping met your expectations and that you found your room quiet, clean, and spacious.We are glad our location near the main train station and the city center was convenient for your stay. Thank you for your recommendation. We would be happy to welcome you again in the future.Kind regardsScott F. ThaxtonDirector of Operations

  • User:Ahmad K

    Trip type: Solo travel

    Everything is perfect

    rating27 Jan 2026

    Very nice hotel. I will definitely stay again when I visit frankfurt. Everything was great and perfect From A to Z 🌷🌷🌷 Scott Thaxton, Marketing at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review Thank you very much for your wonderful feedback.We are delighted to hear that you enjoyed your stay and that everything met your expectations from A to Z. Your kind words motivate our entire team and mean a lot to us.We would be happy to welcome you again on your next visit to Frankfurt.Kind regardsScott F. ThaxtonDirector of Operations

  • User:WioletaL

    Trip type: Family

    Recomended , amazing

    rating22 Jan 2026

    Friendly staff, beautiful and spacious rooms, and nothing was ever a problem. The service was kind, professional, and very helpful. Special thanks to Carina and Omer, who did everything to make our stay pleasant and unforgettable. We will definitely return and highly recommend this place. Scott Thaxton, Marketing at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review Thank you very much for your wonderful review and recommendation.We are delighted to hear that you enjoyed our friendly staff, the beautiful and spacious rooms, and the overall service. It is especially rewarding to know that everything met your expectations and that you felt well cared for throughout your stay.Your special thanks to Carina and Omer will be shared with them personally. They will be thrilled to know that their dedication helped make your stay pleasant and unforgettable.We truly appreciate your high recommendation and very much look forward to welcoming you back again soon.Kind regardsScott F. ThaxtonDirector of Operations

  • User:Pauline R

    Trip type: Family

    Frankfurt stay

    rating23 Dec 2025

    I had another place booked but on arrival didn’t like the area.I booked the Mercure last minute basically at the front doorThe reception man was so very friendly on my arrival and sorted my last second room out.I was a little flustered and he was very kind.Room was neat and tidy hotel was great.We only stayed one night.Very close to station Scott Thaxton, Marketing at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review Thank you very much for sharing your experience with us.We are glad to hear that you chose our hotel at the last minute and that our reception colleague was able to assist you in such a friendly and supportive way upon arrival. It is wonderful to know that his kindness helped you feel more at ease after a stressful start.We are also pleased that you found your room neat and tidy and enjoyed the hotel overall, even during your short one night stay. Our central location close to the main train station is indeed very convenient, especially for brief visits.Thank you again for your kind feedback. We would be delighted to welcome you back whenever you return to Frankfurt.Kind regardsScott F. ThaxtonDirector of Operations

  • User:Karl Q

    Trip type: Family

    Great

    rating15 Dec 2025

    The location is great! close to the trains, shops and food. The entire place is clean and inviting. Our room was great.Zouhir (daytime front desk) is wonderful! Always cheerful, so helpful and friendly. Even if the rest of the hotel wasn't great, he would be reason enough to book again! Scott Thaxton, Marketing at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review Thank you very much for your great review.We are delighted to hear that you enjoyed our location close to the trains, shops, and restaurants, as well as the clean and welcoming atmosphere of the hotel. It is wonderful to know that your room met your expectations.A very special thank you for highlighting Zouhir. We will gladly pass on your kind words to him. He will be truly happy to know that his cheerful, helpful, and friendly service made such a strong impression and contributed so positively to your stay.We truly appreciate your feedback and would be delighted to welcome you back again soon.Kind regardsScott F. ThaxtonDirector of Operations

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