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Mercure Neu-Isenburg

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Mercure Neu-Isenburg

locationNeu Isenburg, Frankfurt

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About Mercure Neu-IsenburgAbout Mercure Neu-Isenburg

Location

This hotel is located in Neu-Isenburg.

Facility

The hotel has a lift and features 143 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, room service, a laundry service, a hairdresser and a coin-operated laundry. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including golf, a gym, a sauna, a beauty salon and a solarium. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

The dining area includes a restaurant and a bar. A generous breakfast buffet and lunch are served every day. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Amenities at Mercure Neu-Isenburg Amenities at Mercure Neu-Isenburg

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Children's Entertainment

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      Gym

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

63

Very Good

166

Average

78

Poor

20

Terrible

8

Recent Reviews: 335

  • User:KMann2020

    Trip type: Business

    First and last time

    rating23 Feb 2026

    When you walk into the hotel, you walk right into the bar. At 9:30pm, that is the way it smells as well. After going to my room and finishing some work, I pulled back the covers of the bed to find an insect. Disgusting! Even though I am tired, I am finding it hard to go to bed even after changing rooms. This was my first time here and it will be my last.

  • User:S3513KOthomass

    Trip type: Business

    Ideal for Business Short Stay

    rating17 Aug 2025

    Just what you need for a short stop over in Neu-Isenburg. Central and in walking distance to shops and restaurants.Do not book the standard room, for the extra €5-€10 the modern room changes your view on this hotel. I’m sure you can guess from my pictures which room is the cheaper of two.Room was nice and compact, nothing more nothing less. Shower had good power and hot water, room cleaned each day.A small gym area for a quick workout and continental breakfast each morning. Coffee could be better.Staff very pleasant on check-in and in the bar area.Will return while on business trips fromIreland 🇮🇪

  • User:NadineV1965

    Trip type: Solo travel

    Single duvet on double bed - not OK!!

    rating25 Feb 2025

    I booked a privilige room with king size bed for 1 night. After a long tiring day, I arrived late at the hotel. The room looked fine. I had dinner, took a shower, and wanted to settle under the duvet. It was a single duvet... This is not comfortable to sleep under. I booked a double bed, not a single, so I could enjoy a large spacious bed. Now I had to make sure I stayed under the single duvet! Also only 1 set of towels. When I wash my long hair, I need an extra towel. I paid for a double room, everywhere else, I get the advantagesof a double room. Not here. It was too late and I was too tired to call reception, and to get dressed to open the door. Lars Schepers, General Manager at Mercure Neu-Isenburg, responded to this review Dear Nadine,thank you very much for taking the time to share your feedback. We are pleased that you liked the room, and we regret that your stay did not meet your expectations in all respects. Since your room was booked for single occupancy, it is customary for us to provide one duvet and one set of towels. Of course, we would have been happy to provide you with an additional blanket or more towels upon request. If you had informed us directly at the reception, we would have organized this for you immediately. Additionally, we would like to point out that on each floor, opposite the elevators, there are extra towels available for our guests to use at any time. We hope to welcome you back during your next stay and are always at your disposal to make your stay as pleasant as possible. Best regardsCaptain Lars & Crew

  • User:Ciina

    Trip type: Business

    Didn't feel welcome

    rating19 Dec 2024

    Arrived lateish, just after 11pm directly from the airport. The hotel doors were looked and there was a sign to call a number. I called several times and ended up with a voice mail in German only. Ended up having to bang on the door to alert one of the guests in the bar who could let me in. Finally the night staff arrived and they had a lot of difficulties logging in, had no info that I booked with breakfast. The whole check in took well over 30 minutes. I have never felt so unwelcomed at a hotel.Rooms were ok but very warm. Comfy bed. Bathroom ok but with very think towels. Breakfast was ok but nothing special at all. I will never stay here again and I dont think this is a 4 star hotel, 3 is more like it Lars Schepers, General Manager at Mercure Neu-Isenburg, responded to this review Dear passenger, thank you very much for your feedback. Unfortunately, you did not quite enjoy your stay at our hotel as planned. We apologize for this. We always strive to offer the best customer service and to give the guest an experience. Unfortunately, we did not succeed in this and we would be very happy if you would give us a chance to stay with us next time. We take your criticism very seriously and will discuss the open points with the hotel team to make the next stay positive for you, SORRY !! Captain and Crew.

  • User:S3513KOthomass

    Trip type: Business

    Ideal for Business Short Stay

    rating02 Jan 2024

    Just what you need for a short stop over in Neu-Isenburg. Central and in walking distance to shops and restaurants.Room was nice and compact, nothing more nothing less. Shower had good power and hot water, room cleaned each day.A small gym area for a quick workout and continental breakfast each morning. Coffee could be better.Staff very pleasant on check-in and in the bar area.Will return while on business trips fromIreland 🇮🇪 Marc Prokop, General Manager at Mercure Neu-Isenburg, responded to this review Hello to Ireland, dear passenger,thank you very much for your positive feedback. We really appreciate your great review and we are delighted that you had a great experience with us. We strive to provide the best customer service and we are pleased to hear that we succeeded. Thank you for staying with us and we look forward to welcoming you on board again soon. Thank you very muchCaptain Lars and Crew

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