Sheraton Frankfurt Airport Hotel & Conference Center

Recent Reviews: 5697

• User:Jakscrakers

  Trip type: Couples

  Give it a miss too no signposts long walk

  04 Jun 2026

  Decent room when we eventually found the hotel, no signposts had to ask a shopkeeper. Although room paid 3 month in advance they still took deposit and price of room again as deposit. Staff did not want to serve in bar very shoddy and we chose not to eat as did not want another hour wait.Breakfast included decent but they don’t like giving coffees and tea out very stingy

• User:Fields F

  Trip type: Family

  Great front desk service

  24 May 2026

  I had a wonderful experience at this hotel, Mohammad and George from the front desk went above and beyond to help us. Mohammad Al-Abass heard we had such difficulty finding the hotel, and gave us a later checkout for no extra cost. And George gave us travel advice and helped us figure out how to drop off our rental car. In a time where you can never find a person to help, this hotel goes above and beyond. Rick Enders, General Manager at Sheraton Frankfurt Airport Hotel And Conference Center, responded to this review Dear valued guest,Thank you very much for your wonderful feedback and for sharing your experience with us.It truly means a great deal to me to read how Mohammad and Georgios made such a positive difference during your stay. Delivering attentive, personal service—especially in moments when our guests need support—is exactly what we strive for every day. I am delighted that Mohammad’s thoughtful gesture and George’s helpful guidance contributed to making your journey smoother and more enjoyable.I will personally ensure that your kind recognition is shared with both of them. They will be very proud to know that their efforts left such a lasting impression.On behalf of the entire team, thank you for your trust and your warm words. We very much look forward to welcoming you back to our hotel in the near future.Warm regardsRick EndersGeneral Manager

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• User:Dalle1985

  Trip type: Couples

  Go somewhere else!

  15 May 2026

  This hotel was a really bad experience. Started at check-in. The receptionist told us we got an “upgrade” as the booked type of room wasn’t available. The “upgrade” was to a similar room but with twin beds - which isn’t really an upgrade for a couple. Next, the card programmer didn’t work, so we couldn’t get into our room. They sent us up (again) with a porter to let us in, but without functioning keys, so we had to come down again later to stand in queue fir 15 minutes to get functioning room keys. The general impression of the hotel didn’t help - these were the highlights:- The windows were filthy.- The sound proofing was non-existent, so You could almost here the people next door breathing and the cleaning staff made sure no one slept till after 0730 as they were having a shouting match in the corridors.- The shower was schizophrenic, shifting every 5 seconds between freezing and “a touch of third degree burn”. - The online room-service ordering app didn’t work and calling room service (4 times) didn’t result in any answer. - The minibar was empty and the fridge didn’t work- The corridors were lit like a Parisienne catacomb- The elevator shook and made noises as if it was pondering plunging us to our deaths Finally (maybe not the hotels fault but still), don’t arrive by car as it is neighon impossible to find the actual parking area for the hotel. If you need an airport hotel in Frankfurt, go to one (Marriott or Hilton, they are just as convenient) which doesn’t feel like it hasn’t been renovated since before the wall fell!On the plus side, the room wasn’t much clean (except the windows). Rick Enders, General Manager at Sheraton Frankfurt Airport Hotel And Conference Center, responded to this review Dear Dalle 1985,Thank you for taking the time to share such detailed feedback regarding your recent stay with us. I am truly sorry to read that your experience did not meet your expectations, and I would like to extend my sincere apologies for the inconvenience and frustration you encountered.Starting with your arrival, I regret that your check-in experience was not smooth. The intention behind the room upgrade was to offer you an enhanced experience in terms of higher floor location and interior. However, I fully agree that maintaining the correct bed configuration is essential, and we clearly fell short in this regard. Please rest assured that I have already shared your feedback with our Front Office Manager to ensure greater attention to detail moving forward.I would also like to sincerely apologize for the technical issues you experienced, particularly with the key card system. Unfortunately, this was due to an unexpected system failure that was entirely beyond our control. That said, I fully understand the inconvenience this caused, and please know that our team worked immediately and diligently to resolve the issue as quickly as possible and to support all affected guests.Furthermore, I deeply regret the number of shortcomings you encountered during your stay. The cleanliness of our windows, the disturbing noise levels inside the hotel, and the inconsistent water temperature in the shower are all unacceptable and do not reflect our standards. The shower issue has already been reported to our Engineering team for urgent attention.Please also accept my apologies for the malfunctioning room service app and the lack of response when calling—this is certainly not the level of service we aim to deliver. We are actively working on resolving these technical challenges, along with the minibar and cooling issues you mentioned.I am equally sorry for the overall condition and atmosphere you experienced, including lighting, elevator performance, and noise insulation. Your feedback is taken very seriously, and we are continuously working on improvements in these areas to enhance the comfort and safety of our guests.I fully understand that this was not the stay you expected from a Sheraton hotel, and for that, I sincerely apologize. Please be assured that we are committed to restoring the level of service and quality that you rightfully expect from our brand.We would truly appreciate the opportunity to welcome you back in the future and regain your trust with a significantly improved experience.Yours sincerely,Rick EndersGeneral Manager

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• User:Phyllis G

  Trip type: Solo travel

  Not. Worth a free night.

  04 May 2026

  Was given voucher to stay for missed connection. It is a horrible choice. Bed is marshmallow soft and a child size twin. Temperature is roasting hot, even though service person came and staff delivered a Dyson fan. Heat and noise won’t allow sleep. Rick Enders, General Manager at Sheraton Frankfurt Airport Hotel And Conference Center, responded to this review Dear valued guest,Thank you for taking the time to share your feedback.I am truly sorry that your free stay with us did not meet your expectations. We understand how important a comfortable and restful night is in such situations, and I regret that we were unable to provide this for you.Please allow me to clarify that airline-arranged accommodations do not include specific room- / bed categories. As a result, you were assigned a Twin room with a standard-sized bed. I am sincerely sorry if this did not feel comfortable for your needs.I also deeply apologize for the temperature in your room and the issues you experienced with the air conditioning. While I appreciate your patience and the efforts made by our team to assist you, I fully understand that heat and noise impacted your rest. Please be assured that our maintenance team has been informed and is addressing the matter.Your feedback is very important to us, and we regret that we were not able to offer you our usual level of comfort. Warm regardsRick EndersGeneral Manager

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• User:William Craig D

  Trip type: Couples

  WARNING: now franchises

  30 Apr 2026

  As of early April 2026, the Marriott properties at the Frankfurt Airport are now owned and operated as franchises. The executive lounges at both places are now unbelievably bleak, a shadow of what they have been traditionally. Rick Enders, General Manager at Sheraton Frankfurt Airport Hotel And Conference Center, responded to this review Dear valued guest,Thank you very much for taking the time to share your feedback. I am truly sorry to read that your recent experience did not meet your expectations, particularly regarding the lounge offering.I would like to personally assure you that the fact that the hotel is now operated as a franchise has no impact on our service standards or the experience we strive to provide to our guests. Our commitment to hospitality, quality, and guest satisfaction remains unchanged. Likewise, the ownership of the hotel has not changed.With the transition, there have also been no intended changes to our Sheraton Club or M Club offerings, and it is therefore especially disappointing to hear that you experienced them as below your expectations. Please accept my sincere apologies for this.I truly value your feedback and will personally review your comments with the team to understand what may have caused this impression and ensure we improve accordingly.We very much hope to have the opportunity to welcome you back in the future and provide you once again with the level of hospitality you are used to from us.Warm regardsRick EndersGeneral Manager

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