The Flag Oskar M

Recent Reviews: 162

• User:AnthonyS4428

  Trip type: Couples

  Poor Experience and Bad Customer Service

  15 Nov 2025

  The reviews we read of the hotel were good - which is why we chose it. It is in a good location, and the rooms we had (see below) had lovely views over the river, especially at night. However ….We arrived on Thursday night (around 11pm - by this time the reception staff had gone home and the security guard checked us in. He failed to the tell us the WiFi did not work in the room and make us aware we could use other rooms WiFi codes (additional cost incurred using data roaming as a result). The fridge in the room wasn’t working. We spoke to reception Friday morning, they rang and offered us either a change or 2 rooms (one for Friday night and another for Saturday and Sunday) or just to stay and move Saturday morning to another room for two nights. We opted for the latter. Moving to one room for the rest of the stay is what we should have been offered.We packed up Saturday morning, left our bags in reception, came back around 4:15pm to check into our new room. When we got there the sofa bed was not made up as a bed. We returned to reception and were given a sheet and duvet to make the bed. The linen wasn’t pressed, just stuffed into a bag! We realised there was no mattress and returned to reception. We were told there was nothing he could do and offered another duvet as a mattress. We again complained saying this was not satisfactory and asked for another hotel room, be it elsewhere in Frankfurt. We were told as we didn’t book direct with the hotel this was not possible. We stood our ground and insisted phone calls were made (which was awkward and not something we should have needed to do) and then he “found a new place with a mattress” we were given the mattress and had to carry to the room and make up the sofa bed.We asked multiple times, including at the time of checkout, to speak to a manager and told this wasn’t possible.I would not stay here again. Oskar M, Guest Services / Front Office at THE FLAG Oskar M., responded to this review the check-in experience, room change arrangements, and the preparation of the sofa bed are concerning and not in line with the seamless, well-prepared stayDear we Anth aimOut toand provideAbout.,WeThank appreciate you you for bringing sharing these your matters detailed to feedback our following attention your and recent regret stay the at inconvenience THE you FLAG O encounteredskar during M your. visit We. are Our pleased goal to is hear for that every you guest appreciated to our feel location supported and and the comfortable river throughout views their from stay your, room and. weWe understand are how genuinely important sorry clear that communication several and aspects attentive of service your are stay to did that not experience meet. expectationsThank. you Your again comments for about your the review check.-in We experience hope, room to readiness have, the and opportunity bedding to arrangements welcome are you concerning back, in and the we future regret and the provide inconvenience a and stay disruption that this reflects caused our during commitment your to visit professional.,Our thoughtful goal hospitality is. toKind provide regards seamless,,THE comfortable FLAG stays O withskar attentive M service Team at every stage. We value your perspective and will use it to reinforce our commitment to the standards and guest experience we strive to deliver.We appreciate you choosing us and sharing your insights. We hope to have the opportunity to welcome you again under better circumstances.Kind regards, THE FLAG Oskar M

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• User:anak152823

  Trip type: Family

  Top Location

  10 Sept 2025

  The Flag Oskar is our Home away from Home. The Staffs are very Friendly and accomodating. It has everything that we wanted, a cozy room equipped with modern Kitchen and Interior. The Location is top, across the Street is a Supermarket. A few minutes walk to the Trainstation, 1 station away from the Shopping center ( My Zeil). We always look forward to Stay in Oskar whenever we are in Frankfurt. 😊 Oskar M, Guest Services / Front Office at THE FLAG Oskar M., responded to this review Dear Ana K,Your kind words truly brighten our day, and we're delighted to hear that THE FLAG Oskar M serves as your home away from home. Our mission is to provide an experience that combines comfort with convenience, and it sounds like we have hit the mark for you. Having you as our guest is always a pleasure and we look forward to welcoming you back to Frankfurt.Best regardsTHE FLAG Oskar M.

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• User:juan a

  Trip type: Couples

  Wonderful place to stay

  05 Aug 2025

  My wife, our dog, and I had a wonderful stay at THE FLAG Oskar M. The location is ideal—close enough to the city center for convenience, yet perfectly situated away from the crowds for a peaceful retreat. The hotel sits right next to the river, and the view from our 7th-floor balcony was truly spectacular. We enjoyed watching boats and people on the river throughout the day.The balcony was a great feature, providing a relaxing space to unwind. Having Aldi just across the street and Tegut within walking distance made it easy to get anything we needed. One highlight was watching fireworks launched from the river path, which added a special touch to our stay.Overall, the combination of the excellent location, beautiful river views, and comfortable accommodation made our visit very enjoyable. We would gladly return.I would also like to commend the front desk staff, especially Angela, who was incredibly helpful, kind, and an absolute pleasure to interact with. Oskar M, Guest Services / Front Office at THE FLAG Oskar M., responded to this review Dear Juan,Your heartening review certainly brightened our day! We are thrilled to know that you, your spouse, and even your pet enjoyed your stay at THE FLAG Oskar M.It is a pleasure to hear that our property's location, alongside the scenic river and proximal to essential stores, suited your needs perfectly. We are particularly pleased you found our balcony to be an ideal place for relaxation and observation. The unexpected moments, like watching fireworks from the river path, truly add a unique touch to the experience we aim to provide.Your commendation for our front desk staff, specifically Angela, is greatly appreciated. Feedback such as yours is a testament to our commitment to provide our guests with the highest level of service. We are heartened to know Angela's assistance exceeded your expectations.We look forward to welcoming you back to THE FLAG Oskar M. Thank you for choosing us for your stay and for taking the time to share your experiences.Best Regards,THE FLAG Oskar M Team

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• User:Mahmoud q

  Trip type:

  Nice place and good location

  01 Aug 2025

  very kind stuff , Nice place and good location, I recommend it...I will visit it again and again ... Oskar M, Guest Services / Front Office at THE FLAG Oskar M., responded to this review Dear Mahmoud q,We are absolutely delighted to read your review and to learn that you've had such a wonderful experience at THE FLAG Oskar M. Your kind words about our staff and location have truly brightened our day.It's so pleasing to hear that you would recommend our hotel to others. This is the kind of experience we strive to provide for every guest. Your future visits are eagerly awaited. Best Regards,Your Team at THE FLAG Oskar M.

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• User:oliviaSouthBoston_Ma

  Trip type: Couples

  Big room ! Nice walking area

  17 Jun 2025

  We had a nice big room . Our check in with Marc was delightful and he was very helpful. Location is very close to the old street . It was hot on arrival , but the windows have built in shades to block sunlight and good for sleeping . There was a couple of open drinks left in our fridge , there is only 3 coffee pods in the room for two people for 2 nights we didn’t have enough . So we decided to grab coffee from the breakfast room . On the website breakfast on week days is 6am , but they didn’t open until after 7am and coffee was 4 euro a mug . Over all it’s a great hotel and I recommend it . Oskar M, Guest Services / Front Office at THE FLAG Oskar M., responded to this review Dear Olivia,Your complimentary remarks regarding your check-in experience with Marc and the strategic location of our hotel, THE FLAG Oskar M, are much appreciated. We are also pleased to hear that you found our room conditions comfortable and conducive for rest.We're sorry to hear about the inconvenience caused by the discrepancy in coffee supplies and the timing of breakfast, but please consider that on the 19th of June was bank day and this is like a weekend day and not week day, so breakfast opens at 7 AM. Your feedback is invaluable and we assure you that it is being taken into serious consideration.We're thrilled that you would recommend us, and we look forward to welcoming you back on your next visit.Best regards,THE FLAG Oskar M Team

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