Vienna House By Wyndham Ernst Leitz Wetzlar

Recent Reviews: 107

• User:TomatoVodka

  Trip type: Family

  Sleek modern hotel with some surprising lack of room amenities.

  25 Aug 2025

  Sleek modern hotel with some cool design features and captivating photography in the lobby and common areas.The guest rooms have a Scandinavian esthetic and are fairly comfortable with the exception of the beds that are FIRM. The pillows by contrast were anemic and had to be stacked to achieve any volume.No coffee maker in the room-just Nescafé packets and an electric kettle.While there was a cabinet for a fridge, our room was lacking one🤔 Hotel Manager, Owner at Vienna House by Wyndham Ernst Leitz Wetzlar, responded to this review Dear Guest, Thanks for taking the time to comment on your visit to our hotel.We're delighted you appreciated our contemporary design and the artistic photography that enhances our communal spaces. Our Scandinavian-inspired rooms aim to create a harmonious balance between style and comfort.However, we regret that certain aspects fell short of your expectations. Please know we're currently upgrading our bedding accessories based on guest feedback, including introducing new pillow options. Moreover, we hope you had the opportunity to enjoy OSKAR's restaurant with its regionally sourced dishes during your visit. Our location in Leitz Park remains a favorite starting point for exploring Wetzlar's unique blend of historical and technological attractions.The whole team certainly hope we can welcome you back on another occasion. Many thanks once again,Ihr Team vom Vienna House by Wyndham Ernst Leitz Wetzlar

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• User:travelpr0123

  Trip type: Business

  Not a warm, pleasant experience

  18 Jun 2024

  This is a modern hotel, part of the Leica Welt complex. It looks like a big, grey Lego block, not very attractive. You are greeted at reception by two young gentlemen with scary face tattoos. My upgraded room was spacious, yet spartan, without any attempt for design, furniture directly from IKEA, and dirty. Don't ever think of using the unsanitary water kettle. Look inside first. Christian Hammer, Vertrieb at Vienna House by Wyndham Ernst Leitz Wetzlar, responded to this review Dear Guest,first of all, we would like to thank you for your stay in our hotel, as well as for your review. The entire building complex of the hotel was built with the headquarters of the Leica company and all buildings besides the hotel are architecturally reflected in photography. This has been deliberately designed this way. Our employees, also at the reception, are allowed to develop freely and tattoos are part of it nowadays. Your statement that our employees have creepy tattoos on their faces is simply wrong. As well as the claim that our rooms are equipped with IKEA furniture. We are proud of our high-quality rooms, as our guests confirm. We apologize for the lack of cleanliness. We wish you all the best for the future. Sincerely,Your team from Vienna House by Wyndham Ernst Leitz Wetzlar

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• User:pandorabpa

  Trip type: Business

  Wonderful

  22 Dec 2023

  I arrived at the hotel after a long drive and I was met and welcomed by a very nice young lady who immediately made me feel at home. I would describe the hotel as modern, chique and efficient. I had a good deal and I found the price very fair. Dinner in the restaurant was exquisite, breakfast was one of the highlights. Compliments to the young lady (last name was Grace if I remember correctly)! Christian Hammer, Vertrieb at Vienna House by Wyndham Ernst Leitz Wetzlar, responded to this review Dear Guest,thank you so much for staying at our hotel and your great review we shared with all the staff. We are very pleased that you enjoyed your stay with us so much. Especially your praise about our colleague at the reception and also the dinner and the breakfast buffet motivates us to continue to offer our guests a perfect service. We are already looking forward to welcoming and pampering you once again. Until then, we wish you all the best.Sincerely,Your team from Vienna House by Wyndham Ernst Leitz Wetzlar.

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• User:Ranger1976

  Trip type: Business

  Unbelievably rude and disgusting service

  28 Jul 2023

  Unfortunately my stay was completely ruined by unbelievably rude, incompetent staff.I recieved the wrong meal from room service. Immediately called down and asked if it could be replaced by what I actually ordered. Initially this seems to be fine.Then someone claiming to be the restaurant manager called and likely said to me ‘its your problem you have the wrong food, not mine’ and I would just have to pay for what I received. And that I would have to pay ‘immediately’. I refused and was told unless I paid immediately I would be asked to leave the hotel (10pm). I still refused and after much discussion I was ‘allowed’ to settle the bill on checkout (which is normal anyway).The rudeness and attitude of this ‘manager’ is hard to comprehend or explain.Anyway after a somewhat stressful and sleepless night, I asked to speak with the manager. He couldn’t be bothered to come to speak with me. He just immediately told the desk agent to not charge for the food. No apology for a ruined dinner/stay.I cancelled my second night and left the hotel in the morning.All I can’t say is that I have fortunately never experienced anything so unbelievable in the past, I I still find it hard to believe the attitude of this restaurant manager.I cannot recommend this hotel less. Christian Hammer, Vertrieb at Vienna House by Wyndham Ernst Leitz Wetzlar, responded to this review Dear Guest, we are happy to comment on your massive criticism, which unfortunately caused you to leave our hotel immediately. First of all, we would like to thank you for your booking in our house. It is correct that our room service first brought you a meal to your room that you had not ordered. Due to the noise level in the restaurant and also the resulting difficulty of communication in English, this misunderstanding occurred accidentally. That you should pay for a meal that you had not ordered is justifiably incomprehensible. We apologize very much for the incorrect response of our service in this case. We have already discussed this with all those responsible. Regardless of the type of complaint, any problem can of course be resolved in a friendly and calm manner. This is what we are used to from our guests when a problem arises. Unfortunately, this was not possible, not even the following morning. Your reaction of the immediate cancellation of the second night shows this clearly, even though you were not charged for the incorrectly ordered food. We deeply regret this incident and wish you all the best for the future. Yours sincerely, Your team from Vienna House by Wyndham Ernst Leitz Wetzlar

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• User:536sanfordl

  Trip type:

  Everything A+ except dining arrangements

  15 May 2022

  Wonderful rooms. Quiet, clean, and comfortable. Bed was great as was the selection of pillows. Great shower. The staff was friendly and professional.So why did I rate it average? This hotel is a fair distance from restaurants. If you don’t have a car(which we didn’t) the only choice is the hotel restaurant. Here is my big complaint: both nights of our stay the hotel bar and restaurant were not available for guests. They had booked private parties. Since there is no room service, the first night we had to find a taxi. The second night we found the situation too late and just did without. We were never informed of the situation when we booked the rooms. This is inexcusable, the first time I’ve encountered this inconvenience.Had we known, we probably would have stayed elsewhere. Beware! Christian Hammer, Vertrieb at Vienna House by Wyndham Ernst Leitz Wetzlar, responded to this review Dear Guest,Thank you for your stay in our house and your feedback. We are pleased that we were able to convince you of our room equipment and also the comfort and size cleanliness of the room. Unfortunately, our restaurant was closed so you had to drive into town for dinner. We are very sorry that we had not communicated this circumstance to you beforehand and for this we would like to apologize to you. We have discussed this internally and you can be sure that we will act more guest-oriented in the future. Despite the unpleasant circumstances, we would of course be very happy if we could welcome you once again as a guest in our hotel and wish you all the best until then. Sincerely,Your team from Vienna House Ernst Leitz Wetzlar.

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