ARCOTEL Rubin Hamburg

Recent Reviews: 941

• User: RoadWrangler

  Trip type: Business

  Ok stay

  Check-in was easy by the friendly front desk staff. The hotel has three swift lifts.The room was ok, very basic. There were small shelves on each bedside which served as nightstands, and power outlets at each--perfect for two people to charge devices at bedside. The room had a mini fridge and a coffeemaker.The bathroom had a shower/tub combo that was very slippery. The shower water pressure was ok… Read moreCheck-in was easy by the friendly front desk staff. The hotel has three swift lifts.The room was ok, very basic. There were small shelves on each bedside which served as nightstands, and power outlets at each--perfect for two people to charge devices at bedsid… Read more

• User: 770sabid

  Trip type: Couples

  Nice but Hotelbar does not respect opening hours

  A very nice, confortable hotel, kind reception staff, functional room in a lively neighbourhood. A huge deception was however the BAR - even though the Website (and a big board at the enytrance) announce the opening hours for 17.30 - 01.00 am, on the day of our visit it was closed at 22:30. I dared to insist and was reluctantly served a drink with the announcement that I had until 23:00 to finish… Read moreA very nice, confortable hotel, kind reception staff, functional room in a lively neighbourhood. A huge deception was however the BAR - even though the Website (and a big board at the enytrance) announce the opening hours for 17.30 - 01.00 am, on the day of ou… Read more

• User: Tia M

  Trip type: Couples

  10/10!!

  We had a great stay at ARCOTEL! We paid for a Smart Comfort Room and had problem with sound and Peter at the front desk was MORE than accomodating in helping us resolve the issue - he UPGRADED our room to a junior suite looking out onto the main strip and a free breakfast. The staff were all beyond hospitable, and we would come back from days of sightseeing to find our room back in pristine condit… Read moreWe had a great stay at ARCOTEL! We paid for a Smart Comfort Room and had problem with sound and Peter at the front desk was MORE than accomodating in helping us resolve the issue - he UPGRADED our room to a junior suite looking out onto the main strip and a fr… Read more

• User: Mai M

  Trip type: Friends getaway

  Bad communication

  I booked the hotel through agoda.com, and due to miscommunication I had a double booking. The hotel told me they would communicate with agoda to refund one booking. However despite the cancellation I did not get the refund and my reaching out to the hotel through mail was not answered. Poor communication and service costed me an extra 400€I booked the hotel through agoda.com, and due to miscommunication I had a double booking. The hotel told me they would communicate with agoda to refund one booking. However despite the cancellation I did not get the refund and my reaching out to the hotel thro… Read more

• User: halone

  Trip type: Couples

  Convenient Location, Great Breakfast, but Not Quite 4-Star

  ARCOTEL Rubin is well-located with easy access to the station, but the surrounding area doesn't give the feel of classic Hamburg and is a bit rough.The room itself was spacious, clean, and had a street view, though the view wasn't particularly appealing. Basic amenities like slippers were missing, which you'd expect in a 4-star hotel. The reception area felt minimal and lacked the sophistication o… Read moreARCOTEL Rubin is well-located with easy access to the station, but the surrounding area doesn't give the feel of classic Hamburg and is a bit rough.The room itself was spacious, clean, and had a street view, though the view wasn't particularly appealing. Basic… Read more