Barcelo Hamburg

Recent Reviews: 3690

• User:Companion588751

  Trip type:

  Always scary dark in the hallways

  28 May 2026

  The hallways were dark. When exiting the elevator it was pitch black. Lights did not activate quickly and flickered when on. Housekeeping was not great. There were dirty dishes in the hallway, garbage from a previous guest in our room, no slippers or robes in the room until we asked. The concierge was only available Monday through Friday 9-5. Manager Barceló, Owner at Barcelo Hamburg, responded to this review Dear Guest,Thank you for providing your comments; they are greatly valued.However, we are sincerely sorry that some aspects of your stay did not meet your expectations. The lighting in our common areas is designed to provide a welcoming atmosphere, and we regret any inconvenience caused by technical difficulties. Our housekeeping team is committed to maintaining high standards, and we will reinforce our protocols to ensure all rooms are thoroughly prepared. Additionally, we are reviewing the availability of our concierge services to better accommodate our guests' needs. Our central location near Binnenalster Lake remains a highlight for many guests exploring Hamburg.We do hope that we will be able to welcome you back on a future occasion. Best regards,Carlos Garcia-Almonacid Rodriguez - Guest Experience Manager

  Read more

• User:Rosu C

  Trip type: Business

  bad experience

  29 Apr 2026

  The room did not correspond to the reservation. I received a room with twin beds instead of a king-size bed, in addition it was a room equipped for people with disabilities, that is, with a totally uncomfortable bathroom. Even for people with disabilities, the drainage in the bathroom was deficient. A person with special needs cannot collect and wipe the water from the bathroom, after the shower, the entire room remains flooded, which is even dangerous. In addition, the minibar was completely empty. Manager Barceló, Owner at Barcelo Hamburg, responded to this review Dear Guest,thank you for taking the time to share your detailed feedback with us.We are truly sorry to read that your stay did not meet your expectations, and we appreciate the opportunity to address your concerns.Regarding the room allocation, we sincerely apologize for the inconvenience you experienced. On days when the hotel operates at full occupancy, all room types of a reserved category must be assigned accordingly. Adapted rooms for guests with disabilities are part of the same room category and, unfortunately, cannot always be blocked exclusively if demand is high.We fully understand that while these rooms meet accessibility standards, they may not be the most comfortable option for guests who do not require these adaptations, and we regret the discomfort this caused you.Concerning your request for a king-size bed, we understand your frustration. Given the late hour of arrival and the occupancy level that evening, no alternative room was available at that time. Nevertheless, we recognize that this does not diminish your experience, and we apologize that we were unable to offer a satisfactory solution.We are also very concerned about your comments regarding the bathroom drainage, minibar restocking, and maintenance issues. Please be assured that these points have been shared with our maintenance and housekeeping teams for immediate review and corrective action, especially as safety is a top priority, particularly in adapted rooms.With regard to housekeeping timing, we regret the inconvenience caused by the cleaning team arriving earlier than expected. This does not reflect our service standards, and we will reinforce internal communication to avoid similar situations in the future.Finally, we are sorry that our service did not leave you with a positive impression during your business stay. Your loyalty to our hotel group is truly valued, and we regret that on this occasion we fell short.We thank you once again for your honest feedback, as it helps us identify areas where we must improve. We hope to have the opportunity to welcome you back in the future and provide the comfort and service you expected.Kind regards,Carlos Garcia-Almonacid Rodriguez - Guest Experience Manager

  Read more

• User:kriksen

  Trip type: Business

  Great hotel. Excellent service.

  20 Apr 2026

  Very friendly staff, clean rooms and a great variety of food of excellent quality. My compliments to the staff. Manager Barceló, Owner at Barcelo Hamburg, responded to this review Dear Guest,It’s rewarding to receive this kind review about your recent visit.We are delighted that your experience with our team left such a positive impression. Committed service and a welcoming atmosphere are key pillars of our philosophy, and we appreciate your kind words about our dedicated colleagues.It brings us joy to know you enjoyed the diverse culinary offerings and the comfort of your room. Our chefs take pride in crafting meals that blend local flavors with Mediterranean influences, ensuring a memorable dining experience every day.Your recognition motivates us to continue delivering excellence across all aspects of your stay.We all hope we have the pleasure of seeing you again very soon.Best wishes,Carlos Garcia-Almonacid Rodriguez - Guest Experience Manager

  Read more

• User:Турянчик В

  Trip type: Business

  Perfect hotel for business trip

  16 Apr 2026

  Perfect location. Pleasant staff. In my opinion need to have probably fish in menu for breakfast not only sausages🙏 Manager Barceló, Owner at Barcelo Hamburg, responded to this review Dear Vadym, Thank you for reviewing your visit to our hotel.We are saddened to learn that our breakfast selection did not fully meet your expectations. Our culinary team strives to offer a balanced variety, focusing on fresh local ingredients and Mediterranean influences.It is heartening to hear you appreciated our prime location and the attentive service provided by our colleagues. We take great pride in creating a welcoming environment for all guests, especially those visiting for business.We hope to have the opportunity of welcoming you back in the future. Best wishes,Carlos Garcia-Almonacid Rodriguez - Guest Experience Manager

  Read more

• User:ErikAmstelveen2026

  Trip type: Business

  Friendly staff, room below standard

  27 Mar 2026

  Superior room was quite depressing, poor design and very dark without any colour in furniture. Price was too high for the accommodation offered. Staff was friendly and food was nice. Manager Barceló, Owner at Barcelo Hamburg, responded to this review Dear Erik,We really appreciate your feedback.We are sincerely sorry that some aspects of your stay did not meet your expectations. Our Superior rooms are designed with contemporary decor and include features like underfloor heating and air conditioning, which aim to balance aesthetics and comfort. We regret that the room’s ambiance did not align with your preferences and will take your comments into consideration.It was a pleasure to read your kind words about our team members and the culinary offerings. Our chefs prioritize fresh, locally sourced ingredients to craft dishes that blend Mediterranean and regional flavors, and we are delighted this resonated with you.We would love to welcome you back for another enjoyable stay.Best regards,Carlos Garcia-Almonacid Rodriguez - Guest Experience Manager

  Read more