Best Western Premier Alsterkrug Hotel

Recent Reviews: 498

• User:Sid B

  Trip type: Couples

  No air con available despite this being listed as an amenity on the hotel website

  07 Apr 2025

  I have stayed at this hotel once before in a standard room which was very small so on this occasion decided to book an executive room. The latter was a good size and on first impressions I was very pleased with the room.However, I will not be returning due to the policy employed by the hotel regarding the air conditioning. Initially the air con worked fine (although it only went down to 19C which presumably is a cost saving measure employed by some hotels). However, later in the evening the air con suddenly switched from cooling mode to heating mode. Upon reporting this to reception, I was informed that the air con only works when the external temperature reaches a certain level. This is ridiculous; I don't care what the temperature is outside, I am sleeping inside, so it is the temparature inside the room where I am actually trying to sleep that is important. So, despite air con being listed as an amenity at this hotel, it was not available to me and I will therefore not stay at this hotel again. Whilst I accept the outside temperature was cool, as with so many hotels the room itself remained hot and so the availability of air con was important to me, so much so that I only ever book a hotel if air con is listed as available.Whilst speaking to reception, the best advice they could offer was to open a window. I don't know if this was meant as a joke or if they were meaning to be helpful, but given our room was right next to the dual carriageway which runs alongside one side of the hotel, this was not a solution as the noise from the traffic was horrendous (on the plus side, this showed that the sound proofing from the windows clearly worked well, just don't plan on leaving them open!).I have immediate family who live in Hamburg so had planned to use this hotel on a regular basis but due to this recent experience I will now have to find a different hotel that actually provides the services that they list as available.The rest of the hotel was fine; dinner was good although I found the breakfast very limited but appreciate that is just down to personal preference. Other than the air con issue, the executive room itself was pretty good. It was a good size given the location of the hotel in a large city, but the bed wasn't very comfortable as the mattress was too firm and the duvet too thick, but again I realise this is personal preference. There should however be more than one pillow per person in the room; we did get more from reception but if a budget hotel chain such as Premier Inn can provide additional pillows in the room, then I see no reason why this is not the case at this hotel. Alsterkrug Team, Other at Best Western Premier Alsterkrug Hotel, responded to this review Dear guest,thank you very much for taking the time to share such detailed feedback about your stay. We truly appreciate your honesty, even though we regret that we were not able to meet your expectations in all areas.The topic of air conditioning is particularly important to us. In the interest of sustainability and economic efficiency, we have made what we believe to be the right settings for the air conditioning systems. We base these on environmental standards and aim to create a comfortable indoor climate while remaining mindful of ecological responsibility. However, we understand that guests with different temperature preferences may find this insufficient – especially when, as in your case, opening the window is not a suitable option due to external noise.Your comments regarding the bedding, the number of pillows, and breakfast are also taken seriously and will be reviewed internally as we strive to continuously improve our service. We are pleased to hear that you appreciated the size of the Executive Room and enjoyed dinner.We are very sorry that our product was not the right fit for you and we wish you pleasant stays in Hamburg in the future.Best regardsYour Alsterkrug Team

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• User:tammybrazz

  Trip type: Couples

  Wonderful experience - great hospitality shown!

  01 Sept 2024

  While the hotel is good, it is really the people that made it a great place to stay. Great location, parking was really easy and convenient. The room was very comfortable, food was really good.Staff in the front office, bar, and restaurant went out of their way to make our stay a wonderful one! Thank you! BEST WESTERN PREMIER ALSTERKRUG HOTEL, Guest Services / Front Office at Best Western Premier Alsterkrug Hotel, responded to this review Dear guests,Thank you for your kind words and wonderful feedback! We’re delighted to hear that you enjoyed your stay with us and that our team made it a memorable experience. It’s always our goal to make our guests feel comfortable and well taken care of, and it’s great to know we succeeded in making your stay special.We truly appreciate your compliments about our hotel and our staff means a lot, and we will be sure to share your praise with them.Thank you again for choosing us, and we look forward to welcoming you back for another fantastic stay! Sincerely,Your Alsterkrug-team

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• User:smateev

  Trip type:

  Convenient, nice hotel

  09 Jul 2024

  This is just a short taxi ride to Hamburg airport. Hotel is lovely - updated, clean, good wi-if. Definitely worth it! Alsterkrug Team, Other at Best Western Premier Alsterkrug Hotel, responded to this review Dear Guest,thank you for participating in the survey about your last stay in our hotel.We value you as our guest and we are very happy about your positive feedback.If we can be of any assistance to you in the future, please feel free to contact us and we hope to welcome you back soon.With kind regardsYour Alsterkrug Team

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• User:Linamary69

  Trip type: Couples

  Lufthansa partner for canceled flights, comped rooms

  20 Aug 2023

  As our flight got canceled and we had to stay overnight, Lufthansa booked this hotel for us and provided a voucher for our stay. It included breakfast but our flight was too early to try it. Check-in was a breeze, friendly, efficient, helpful service. No problems using our voucher. Hotel is different, I'd call it a boutique style. Our room was plenty big for the two of us for one night. The front desk arranged for a taxi pickup in the morning, and when we were ready early, we took an earlier taxi with the help of the morning agent. I'd stay again even without a canceled flight. Alsterkrug Team, Other at Best Western Premier Alsterkrug Hotel, responded to this review Thank you for completing the survey regarding your recent stay at our property. We are delighted to read your feedback. The entire team will be looking forward to welcoming you back to our hotel very soon. Sincerely, Your Alsterkrug-team

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• User:russ-the-rover

  Trip type: Business

  Nice enough hotel, by restaurant in evenings not so good.

  18 Aug 2022

  I have visited this hotel many times before the pandemic, this is the first time in 3 year, and it’s not the same.My favourite thing was the quaint restaurant, well they have updated it, for me lost its charm. Unfortunately charm is lacking in the restaurant staff also, ignorant is the word, they are doing you a favour to offer you a table, not good.The breakfast staff are brilliant, the total opposite to the evening staff, and the foods not bad also.So the hotel is OK, but I recommend finding an alternative for the evening meal.My next time in Hamburg in a few weeks time I will be trying a different hotel, after using this as my go to place in Hamburg, it’s sad, but things change.

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