Garner Hotel Hamburg St Georg

Recent Reviews: 429

• User:fmst08

  Trip type: Solo travel

  Handy location with a great breakfast

  08 May 2026

  Right across from the Central station, close to shops and attractions. Safe for solo female travellers

• User:Peter M

  Trip type: Family

  NO ROOM AVAILABLE DESPITE BOOKING

  06 Dec 2025

  No room available at arrival - Had not tried to give information on beforehand even though they had started renovation of 2 floors.

• User:Mike F

  Trip type: Family

  Only one night and my worst hotel stay ever

  07 Oct 2025

  We stayed here for one night and I really wish I hadn't. The only good thing about this one night stay was the location which is right across from the Hamburg Hauptbahnhof. The hotel was literally a construction site. The lobby was in disarray. The staff was operating on temporary tables. The credit card system didn't work. The only elevator was a mess due to it being used by guests and construction workers. While our room must've been recently renovated, the TV did not work. The shower fixtures were loose and it was difficult to get a good shower. Due to the construction, the noise started at 7am and could be heard into the early evening. Each of the floors was under some kind of construction. The stairwells had ladders and each floor had some furniture in all kinds of partial assembly/disassembly. Everything was a mess.With a hotel under this much renovation, guests should not be allowed to book the room. No amount of money is worth staying in the middle of a construction zone; even for one night. Given the conditions, the room rate should be significantly less than regular rates. In my opinion, given the conditions, the room rate should have been voluntarily refunded. The renovations were not disclosed during the booking process. Even though our room was renovated, doors were sticking and not closing/opening easily. You were given an actual key to unlock the room attached to a heavy brass/iron pendant that probably weighed half a pound.While my reservation was prepaid, I was asked to pay some kind of hotel tax; also not disclosed. Since the credit card machine was not working, luckily I had a few Euoros to pay for it. No receipt was offered. No check-out statement was offered. If I was staying more than one night, I would have asked to be booked to another hotel.I did check out the breakfast buffet but it was very lackluster. Nothing hot except for boiled eggs. Everything else was bread, cold cuts, cheese, cereal, etc. I feel I am owed a refund given the circumstances of the stay. In its current condition, this hotel should not be making any rooms available for use. I'll end this review on a positive note; at least the WiFi was somewhat decent.

  Read more

• User:Victorianlad

  Trip type: Solo travel

  Walking through builders' rubbish as hotel under renovation

  02 Oct 2025

  I arrived early with the surly female hotel clerk not just informing me I could not check in until 1500 hrs but also 'no luggage storage'. The latter was despite two suitcases visible from reception that were being stored.The hotel is under renovation. I had to walk past mattresses piled high and various new fittings stored in the corridor, plus builders' dust.The room was very small with a single bed, a desk and chair and a round table stored under the desk.The bathroom had a basic walk-in shower with good hot water.WiFi worked acceptably.Breakfast was OK with yoghurt, ham and cheese slices, apple and muktivitamin juice and limited pastries.Avoid while the renovation continues despite it being across the road from Hamburg Hbf.

  Read more

• User:Anders E

  Trip type: Couples

  Great value for money

  03 Jul 2025

  Good beds, clean big room for a European budget hotel. OK breakfast, super location if you come or go by train.Some restaurants just on the street. Well its "old", but if you can take "old" its a find!