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Holiday Inn Hamburg - Hafencity

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Holiday Inn Hamburg - Hafencity

locationHamburg, Hamburg

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About Holiday Inn Hamburg - HafencityAbout Holiday Inn Hamburg - Hafencity

Location

Located in the heart of Hamburg, this family-friendly hotel is ideal for parents with children.

Facility

The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a cash machine ensure a comfortable stay. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops, including a supermarket. Children can enjoy the playground. Parking facilities available to guests include a garage and a car park (for a fee). Other services include a car hire service, 24-hour room service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. There is also an ironing set and a trouser press. A telephone, satellite television, a radio and WiFi provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower. A hairdryer, bathrobes and a telephone are provided. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

There are many ways to relax or stay active at the hotel, including cycling/mountain biking, tennis, golf, a gym, callisthenics and aerobics. A casino offers fun and entertainment.

Meals

Dining facilities include a restaurant, a café and a bar. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available.

Amenities at Holiday Inn Hamburg - Hafencity Amenities at Holiday Inn Hamburg - Hafencity

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Casino

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Golf

    • -

      Gym

    • -

      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

316

Very Good

72

Average

16

Poor

5

Terrible

10

Recent Reviews: 419

  • User:happy-reise

    Trip type: Couples

    Excellent hotel

    rating15 Mar 2026

    This is an excellent hotel. The room was functional, spacious and quiet. Everything worked well. The staff are competent, friendly and helpful ,and the breakfasts are outstanding. We would certainly stay there again. The superb Hamburg public transport is accessible from just outside the hotel.

  • User:MRSlowLoris

    Trip type: Couples

    Good location and comfortable hotel, chain hotel but good value

    rating01 Jan 2026

    Modern, friendly hotel, great location to explore the Hamburg HafenCity and close to the large new Westfield Mall. Its a chain hotel and the room are functional, the breakfast decent. Its not a design or cozy hotel but its decent value, with fast internet, a gym, nice TV, room service.

  • User:Mariana C

    Trip type: Couples

    I will be back!

    rating23 Sept 2025

    Excellent location, super modern and clean hotel. Really helpful and kind staff. Breakfast was excellent with plenty of different foods to choose. Pet friendly and parking available at the hotel. HAMHC, at Holiday Inn Hamburg - Hafencity By IHG, responded to this review Dear Mariana, thank you very much for your nice review. We are delighted that you had a pleasant stay and were completely satisfied with everything. We would be happy to welcome you back again soon and wish you happy holidays and a healthy new year. Best regards from the whole team

  • User:LuksorR

    Trip type: Solo travel

    Perfect hotel, great room, nice breakfast and super location.

    rating27 Jun 2025

    Very good location of the hotel – within walking distance of Miniatur Wunderland and the Maritime Museum. Also there is a U4 underground station next to the hotel. The hotel itself is very nice, modern, and well-maintained. The room was clean and comfortable, with a super comfortable bed. With the windows closed, there was no noise from the street. Tasty and varied breakfasts, with plenty of tables to choose from. Friendly staff.

  • User:eng333

    Trip type: Solo travel

    Pretty good

    rating21 Apr 2025

    I used one of my suite upgrades upgrade to a suite here. I'm an IHG Platinum member and received the standard benefits. The location is a bit outside the main center area but is only a 15min train ride away. There is a station just outside the hotel. Note they stop running after a certain hour. The hotel feels quite modern though the furniture in the room looks old. Maybe that is the look they are going for. The room was clean. The suite was a good size though the bathroom wasn't very big. I would have liked them to use up some of the wasted space to make the bathroom larger. Shower pressure was good and water was hot. The lighting in the room is poor, at night is is rather dark. The mini-bar is free but had no alcohol and was not refilled. So if you were staying one night, it would be pretty generous. But I stayed 5 nights and didn't even get more water. Luckily, the fitness room had free water.I tried the breakfast for a few days. About 7 hot items (ie. Scrambled and hard boiled egg, hashbrown, bacon, sausage, oatmeal, and another item). The had cut up fruit that didn't seem that fresh and whole fruit. Overall, not much very unique or of higher quality. The selection was ok but was nearly identical every day. The cost was 25Eur which I would not think is worth it. However, I used my vouchers which brought the cost down to about 6Eur.Bed was comfortable. Overall, I'd stay again.

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