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Hotel Hafen Hamburg

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Hotel Hafen Hamburg

locationHamburg, Hamburg

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About Hotel Hafen HamburgAbout Hotel Hafen Hamburg

Location

This hotel is located right by the harbour and overlooking the jetty, the music hall and the Reeperbahn. The nearest public transport stop is just a few steps away (200 m) and the lively tourist centre is just 300 m away. The city centre is around 2 km away, offering a wide variety of shopping venues, countless restaurants, bars, cafés along with scores of other entertainment venues. Landungsbrücken underground and over-ground station is also located nearby.

Facility

The hotel was built in 1864. The hotel has 70 single rooms and 285 double rooms, which are located on 11 storeys and are reachable by 6 lifts. The reception desk is open round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include medical assistance, room service, an alarm call service and a laundry service. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. 9 conference rooms are available for lectures, presentations and meetings.

Rooms

Rooms are equipped with central heating. Guests can enjoy the view of the city from a balcony or terrace. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. Guests will also find a mini fridge included among the standard features. A direct dial telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. The hotel has family rooms and 355 non-smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including billiards and a sauna.

Meals

Dining facilities include a restaurant (with high chairs), a café and a bar. Catering options include bed and breakfast, half board and full board. A generous breakfast buffet guarantees a great start to the day. For lunch, guests can choose between à la carte and a set menu. Dinner is served as à la carte. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Hotel Hafen Hamburg Amenities at Hotel Hafen Hamburg

  • Facilities

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      24-hour reception

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Pets

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Room Service

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Full Board

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      Half Board

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Billiards/Snooker

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      Sauna

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      Sun terrace

LocationLocation

Map preview

Around this property:

River

100 m

Park

100 m

Public Transport

200 m

Tourist Centre

300 m

Nightclub

500 m

Bars / Pubs

500 m

Restaurants

500 m

Train Station

2 km

City Centre

2 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

406

Very Good

643

Average

281

Poor

109

Terrible

52

Recent Reviews: 1491

  • User:Arno P

    Trip type: Couples

    room not so spacious

    rating05 Jun 2025

    we spent one night on our trip to Denmark in this hotel. welcome by the reception was very cool. there is only one small lift to take your luggage to the room. room and bath room is small with no airco. breakfast buffet is very good. as the name of the hotel says it is vey close to the harbour. Sarah Grünthal, Gästeservice/Empfang at Hotel Hafen Hamburg, responded to this review Dear Arno P,We're glad you visited us on your trip to Denmark and took the time to give us your feedback. We're delighted that you enjoyed our breakfast buffet and appreciated the proximity to the harbor.We regret that your impression of the room, as well as the size of the bathroom and the elevator, did not meet your expectations. Our rooms vary in layout and size. Please contact us directly if you plan to stay again – we will find the perfect room for you.We would also like to apologize for the lack of air conditioning. This can be challenging, especially in warmer months. Our sister hotel, the Empire Riverside Hotel, which is within walking distance, only has air-conditioned rooms.We would be delighted to welcome you again and hope to make your next visit even more pleasant.Best regards from the Port of HamburgSarah from the Guest Relations Team

  • User:Dorset_Solo_traveler

    Trip type: Solo travel

    Average stay

    rating25 Sept 2024

    Hotels in Hamburg were expensive during my stay, and this was no exception. I did not see before I booked that to access the hotel you have to walk 100 stairs up from the harbour side station. That or go to another station and walk past a homeless hostel near the Reeperbahn where lots of men were sitting drinking and waiting for the hostel to open. I think this needs to be better publicised before booking. I checked in early as I had arrived early and there was a charge of 40 euros for this but I was tired and wanted to get settled before going out exploring. Finding the front door of the hotel was a challenge as there were building works going on where the 100 stairs ended and that door was blocked so I was directed around the outside of the hotel by a staff member. They said they had upgraded me from a Captain’s room to a family room but I also heard them telling the same thing to the next two people to check in so it was hard to feel special. The room was very large (for one person!) with a view of the other block of hotel rooms. It would have been nice to look over the harbour but I guess this is another extra charge. It was quite old fashioned and appeared to have been remodeled in the 80s using lots of wood panelling. But not updated since. When I got to the room the TV was not working, nor was the desk lamp. I reported them both and the TV was fixed. The only English language channels were several news channels including BBC, CNN, Al Jazeera and CNBC. And the TV did not allow screen mirroring so I watched stuff on my iPad. The lamp was not fixed until I complained again on the second day. As this was the nearest light source to the desk, it was annoying. There was a bath in the bathroom with a shower over it and the room and the bathroom were both clean. Although the towels could be larger and newer, they were quite small and frayed. There was a mini fridge and safe in the room but no kettle. Fortunately I had my travel kettle with me. There was plenty of hanging space including a separate space for coats. It was not possible to control the heating in the room and it was a bit hot for me. My stay was just OK but if I return to Hamburg I will be giving another hotel a try in the hope of finding one that focuses on the quality of their offering, this one appears to be just focused on getting money out of the guests for the minimum return.

  • User:Belinda S

    Trip type: Family

    Amazing Hotel Hafen

    rating29 Jun 2024

    My husband and I have now stayed at Hotel Hafen three times during the last three years. Now this last time with our baby son. And it's about time to give an review to this amazing hotel. The beds are just the best I've ever slept in. Our little boy got his own bed with nice decorations and even a small gift when we arrived. The hotel is clean and neat. The Staff is friendly and we only have good things to say about Hotel Hafen. It's just a short walk from the Reeperbahn and the landungsbrücken. You've got shops, restaurants, pub's and everything you need right outside. We will definetly be back at Hotel Hafen. Best regards Belinda and Peter Schille. Sarah Grünthal, Gästeservice/Empfang at Hotel Hafen Hamburg, responded to this review Dear Mr. & Mrs. Schille,Thank you very much for your wonderful review and your loyalty to our Hotel Hafen. We are delighted to hear that you and your family enjoyed your stay with us so much and that your little son also felt comfortable.We look forward to welcoming you and your family back soon.Best wishesYours, Sarah from the Guest Relations Team

  • User:Hamelin1972

    Trip type: Business

    not for busines trip

    rating05 Dec 2023

    the breakfast is great...and that is it.- no room service. i had a late call on my arrival, i asked the restaurant if i could have a simple dish ( any thing) to my room : answer NO- zhen leavimf om tuesday i asked my room to be cleaned before 14h00...i came back at 14h30 to make a comf call...room not cleaned...- both my phone and my lap top lost wifi at 21h00...asked reception...they said they will semd an email to IT who will contact me tomorow...i checked 2 rooms beside me...same no wifi...went to reception...they proposed me to check out and go to one of their sister hotels. gentle proposal but useless

  • User:Melissa F

    Trip type: Family

    Absolute Misery!

    rating16 Aug 2023

    Absolute MISERY! Do not believe them at reception when they say they are up grading you. No this is a ticket to the tower and there the rooms are tight, there is no, and I mean NO AIR circulation in these room unless you open the windows. The vent next to the bed, and the dials to control the temperature do not do anything! Pure decoration! Because you want to breath and relieve yourself from sweating you will open the windows to lovely sounds of the trams screeching at the curve every 15 minutes, cars buzzing contantly, and the ambulance sirens of the hospital near by. We even had the pleaure of hearing an impromtu party in the park below our window in the middle of the night, and the staff cleaning the garbage cans with a pressure cleaner at 1am. A hotel room should be somewhere you can go back and relax after a day of being out in about. If you desire this do not book a room here. It is hot loud MISERY! Sarah Grünthal, Gästeservice/Empfang at Hotel Hafen Hamburg, responded to this review Dear guest,We would like to apologize for the noise and heat in your room.Always feel free to approach the reception staff and we will be happy to offer you another room.We hope you had a nice time in our hanseatic city.With kind regards from the WaterkantYour Guest Relations Team

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