Hyperion Hotel Hamburg

Recent Reviews: 1444

• User:S Z

  Trip type: Business

  This is not a 5 star. Lazy staff who won't help you. Avoid

  16 Mar 2026

  I stayed here for the recent convention and unfortunately had a very poor stay. There is no chance this a 5 star hotel, I dont know how it got the rating.The pillows in the room are genuinely the worst pillows I've ever slept on. The staff were rude, didn't seem interested in helping us at all and anytime you asked for something they wouldn't do it. You would have to chase them up again to ask for simple thingsExtremely poor service you'd expect from a 2 star. Absolutely not a five star. I will be coming to the convention every year and I will never be staying here again and I will make sure to tell other business owners I know who come for the convention to avoid this hotel also. Christina Dinklage, Gästeservice/Empfang at HYPERION Hotel Hamburg, responded to this review Dear guest, Please accept our apologies as well as every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We are also sorry for the issues you experienced and the inconvenience caused. Your feedback is important to us as it helps to improve our guest experience going forward. We hope you will return so we can provide you with the hospitality you deserve.Sincerely,Your H-Hotels Team,Christina Dinklage – Online Reputation Manager

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• User:drstevenjeon_93t

  Trip type: Solo travel

  Unfortunately, it didn't meet my expectation.

  17 Feb 2026

  Not a pleasant experience to be honest – Maia checked me in but she didn’t say anything throughout the check-in process. As such I would expect such question to confirm how many night(s) I am staying - I only stayed one night and was pretty cheap. She handed me a paper but didn’t say anything what to do – should of ask me to confirm my detail whether its correct or not. A guest would be like what to do with that in such case. I have requested to add the breakfast at the online check-in, but when I asked to confirm, she did straight tell me my breakfast was not included, without looking at the system properly. Only after I mentioned about my request online, then she checked the system then told me my breakfast was included with pay at the check-out. Check the system please… what’s the point being at the reception. Her job is to greet and provide assistance when needed. Her professionalism wasn’t there at all. Also felt she was somewhat rude too. The buttons in the room has yellow-ish lights and that really bothered me throughout the night when all lights were off. Fan sound in the bathroom was also very loud even I turned off, but must be somewhere else. The floor is pretty thin and chances are soundproof between the ceilings would be poor. The breakfast was pretty average. So unfortunately it did not meet my expectation and just one-off stay is enough for me. I don't think it would be walkable from the central station either having said that it is located pretty central, but it is bit off central I should say. Christina Dinklage, Gästeservice/Empfang at HYPERION Hotel Hamburg, responded to this review Dear guest,Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we are very sorry for the issues you experienced with our service. We will take your comments into consideration as we continually work to improve our guests’ experience. At the moment we can only apologize, but we hope that we can welcome you once again to show you, our improvements. We are looking forward to welcoming you again in order to convince you of our services. Kind regards, Your H-Hotels Team,Christina Dinklage – Online Reputation Manager

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• User:urgardenday

  Trip type: Business

  wonderful trip

  18 Sept 2025

  close to the hamburg central stations, walking by 5 mins if you have no luggage. good view from the windows and fast wifi experience. Christina Dinklage, Gästeservice/Empfang at HYPERION Hotel Hamburg, responded to this review Dear guest, Thanks a million for the amazing rating on your recent stay at our hotel. We are delighted that you enjoyed your time with us so much and we hope to welcome you back again very soon for another fantastic abidance in Hamburg. Best regards,Your H-Hotels Team,Christina Dinklage – Online Reputation Manager

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• User:Lucasisme

  Trip type: Solo travel

  Very poor experience

  27 Aug 2025

  My experience at HYPERION Hotel Hamburg was shockingly poor, and I feel compelled to warn others.I booked a stay through Hotels.com, fully believing I had reserved August 28–29. When I arrived that same day, I discovered the system had instead booked September 28–29. I explained the situation politely at reception, but was met with complete indifference.The receptionist first claimed he couldn’t see any booking and that there was “nothing he could do.” I immediately contacted Hotels.com, who tried twice to call the hotel, but nobody answered. During this time, the receptionist even went to the back office – and when I pointed it out, he simply shrugged and repeated that nothing could be done. When I told him this was unacceptable service and would result in a negative review, his response was: “Then just do that.”This is not just poor service – it is shameful. The reservation in question was still a full month away, meaning the hotel would not have lost anything by showing a minimum level of flexibility or goodwill. Instead, they chose to dismiss a guest standing right in front of them, only hiding behind rigid rules.A hotel that treats its guests this way should seriously reconsider whether it belongs in the hospitality business. I strongly advise others to avoid HYPERION Hotel Hamburg unless management makes fundamental changes.I sincerely hope the hotel manager reads this, because this level of customer service is unacceptable for an establishment that charges premium rates. At the very least, I expect the manager to contact me directly to resolve this situation.Ø Christina Dinklage, Gästeservice/Empfang at HYPERION Hotel Hamburg, responded to this review Dear guest, Thank you for taking the time to share your experience with us. We are very sorry to read that your arrival at our hotel did not meet your expectations. For the date in question, unfortunately, no reservation was in our system. Our external night staff kindly explained this to you and, once it became clear that your confirmed booking was actually for September, he offered you a room at the regular daily rate. He also informed you that this reservation could not be cancelled during the night and referred you to our morning shift for further assistance. We fully understand that this was a frustrating situation for you. Please allow us to clarify that our colleague repeatedly offered you a room at the standard daily rate so that you would not be without accommodation, but we regret that this solution did not meet your needs. As the booking had been made through a third-party provider, the possibility of changing or “shifting” the reservation date was unfortunately not possible on-site at that time. We sincerely apologize if our communication did not come across as supportive as intended. Providing friendly and professional service to all our guests is very important to us. We hope you will give us another chance in the future to provide you with the comfortable and welcoming stay that you rightfully expect from HYPERION Hotel Hamburg.Kind regards,Your H-Hotels Team,Christina Dinklage – Online Reputation Manager

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• User:485santosht

  Trip type: Couples

  Close to all good yet away from city nuisance

  16 Jul 2025

  Very good property with spacious rooms and extremely well maintained. Clean bath rooms. Hotel is located just with in 1 km from the Central station yet away from the crowded and not so appealing part of central station area. . We were given Mini bar included and full day access to their Executive Lounge area with snacking , drinks and some fruits, from 7 am to 10 PM, which was great. Had a wonderful experience. Christina Dinklage, Gästeservice/Empfang at HYPERION Hotel Hamburg, responded to this review Dear guest,We are delighted about your positive impressions and thank you for your great review! It is a pleasure to read that you felt comfortable with us and enjoyed your time at our hotel. We would be very happy to welcome you again as our guest during your next stay in Hamburg and wish you all the best! Best regards, Your H-Hotels Team,Christina Dinklage – Online Reputation Manager

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