Leonardo Inn Hotel Hamburg Airport

Recent Reviews: 218

• User:AnaCris1972

  Trip type:

  Disappointing

  15 Jun 2022

  It was my first trip after 2 years and 2 months due to the pandemic. A dear friend had invited me for her 50th birthday party in Kiel and that was the opportunity to be in Germany again. The experience was awesome, but something went quite wrong in the end - I had an early flight back home departing from Hamburg, so I decided to sleep in a hotel in the city the nearest from the airport as possible, and among the hotel choices I have picked Leonardo Inn.The location is awesome - max. 10 minutes walking to the airport - which ensures you won't be in trouble with public transport, traffic jams or expensive taxi rides. The staff was polite. But I was given a room (#24) which was one level under the street - the view from the window was of the ground and leaves on it. I decided to deal with it, as it would be for one night only. However, I saw a spider in the bathroom while I was having a shower and, when I was already in bed, I noticed some spider webs close to it. No instructions of how to call the reception and I was reluctant to dress up again and go upstairs to reach them (as I've said, had an early flight and had to sleep early). In the end, beaten by tiredness, slept anyway, letting the receptionist know what I had seen when I checked out. He apologized, but this won't compensate the 79 euro I have spent there. It's not because a hotel is not a 5-star enterprise, that it is not obliged to take good care of the cleaniness of their premises. I wouldn't stay there again.

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• User:ToThePoint2015

  Trip type: Business

  Recommend this hotel for budget travelers

  10 May 2022

  The hotel offers more service that expected for a low cost - free of charge coffee at a coffee machine in the lobby, complementary bottle of water in the room, tea/coffee set in the room, bath with separate shower and bath tube. The room was clean and comfortable. I didn't find a lift in the hotel. Guests with a lot of luggage or limited mobility should check for rooms on the ground floor before booking. The parking is also free of charge.

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• User:Alexa v

  Trip type: Business

  Nice room, nice front desk staff, horrible cleaning staff

  21 Nov 2019

  I stayed here because it's so close to the airport. The price is rather high for what you get. Nevertheless the front desk staff is super friendly, the room is spacious, free wifi, tv with more than just one channel.Cleaning staff though.. The room was not at its finest with dust everywhere. I had the "do not disturb" sign at the door, nevertheless housekeeping knocked at 8:30 am. PhilippS2471, Front Office Manager at Leonardo Inn Hotel Hamburg Airport, responded to this review Dear Guest,thank you very much for giving us your Feedback. We are very happy About your nice Feedback and shared it with our colleagues. But we regret that your room was not perfectly fine and want to apologize for the inconvenience. We forwarded your Feedback to our Management and will use it to improve our cleanliness.We hope, you will give us the Chance to earn back your trust and to welcome you again.With best regards,Leonardo Inn Hotel Hamburg Airport - Team

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• User:Valstad74

  Trip type: Business

  Friendly staff, dusty rooms

  21 Nov 2019

  + Staff at check in was really friendly.+ free internet+ free water+ free shower gel, shampoo, body lotion+ quiet although very close to the airport+ free airport shuttle+ big room- dust everywhere in the rooms (on bed, tables, lamps, water kettle, etc).- crumbs on the sofa- dirty floor (carpet)- strange musty smell - no elevator, so you have to carry your luggage up (was on 2nd floor) PhilippS2471, Front Office Manager at Leonardo Inn Hotel Hamburg Airport, responded to this review Dear Guest,thank you very much for taking the time to evaluate your stay at the Leonardo Inn Hotel Hamburg Airport.We are evry happy About your nice Feedback and shared it with our Team. But we regret that not everything was to your fullest satisfaction and want to apologize for the inconvenience. We forwarded your Feedback to our Management and will use it to solve the Problems as soon as possible.We hope, you will give us the Chance to welcome you again during your next stay in Hamburg.With best regards,Leonardo Inn Hotel Hamburg Airport - Team

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• User:Chris H

  Trip type: Business

  Don't believe the Website

  30 Oct 2019

  Upon arriving, the lady at the front desk could barely look up to say hello and a smile is too much to ask for. The hotel does not have an elevator and when walking back the hallway to the stairwell the air is filled with a musty old smell. The emergency exit in the stairwell has a big sign on it do not open but was propped open when I arrived and also when I left in the morning. So much for security! Everything in the hotel is old and rundown and it does not stop in the hallway but continues into the room. PhilippS2471, Front Office Manager at Leonardo Inn Hotel Hamburg Airport, responded to this review Dear Chris,thank you very much for taking the time to evaluate your stay at the Leonardo Inn Hotel Hamburg Airport.We regert that your stay was not to your satisfaction and want to apologize for the inconvenience. We are very thankful for your Feedback and we will use it to improve the condition of our hotel. We are very happy to inform you that renovations are already planned for next year.We hope, you give us the Chance to welcome you a second time during your next stay in Hamburg.With best regards,Leoanrdo Inn Hotel Hamburg Airport - Team

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