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Novum Hotel Ambassador Hamburg

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Novum Hotel Ambassador Hamburg

locationHamburg, Hamburg

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About Novum Hotel Ambassador HamburgAbout Novum Hotel Ambassador Hamburg

Location

This city hotel is situated some 1.5 km from Hamburg City and the nearest shops. It lies just 200 metres from the Berliner Tor metro station and thus enjoys an ideal location for both business and leisure activities. Sights such as Hamburg’s Reeperbahn, Speicherstadt (historic warehouses) and fish market are between 5 and 7.5 km away and the city of Lübeck lies some 60 km from the accommodation.

Facility

18 studios, 42 single rooms and 64 double rooms are located on 6 storeys and can be reached by lift. Multilingual staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. Children can enjoy the playground. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. A fax machine is available for guests' business needs.

Rooms

Central heating ensures that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed. Extra beds can be requested. A minibar is provided. Guests will also find a mini fridge included among the standard features. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower and include a hairdryer. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Parasols on the terrace are also available. For those who wish to stay active while on holiday, the hotel offers golf. Sport and leisure facilities at the hotel include a gym and aerobics. There is a wellness area with a spa, a sauna and massage treatments and, for an additional fee, a steam bath and a solarium.

Meals

Various dining options are available, including a dining room, a breakfast room and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. At breakfast and lunch, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Payment

The following credit cards are accepted at the hotel: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Novum Hotel Ambassador Hamburg Amenities at Novum Hotel Ambassador Hamburg

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

    • -

      Currency Exchange

    • -

      Games room

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Playground

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Lunch Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Golf

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Public Transport

200 m

Underground/Over ground Station

200 m

City Centre

1 km

Bus Station

1 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

43

Very Good

132

Average

82

Poor

22

Terrible

17

Recent Reviews: 296

  • User:Smudge456

    Trip type: Solo travel

    Average Hotel but convenient and fair value

    rating14 Nov 2022

    I stayed at this hotel for 4 nights in October 2022.Good points- Comfortable room although very small- Good breakfast- Smooth check-in helphul reception- Close to Berliner Tor U-Bahn, S-Bahn so easy to get to both the City Centre and to the Airport- Dispensing machines in the foyer where one can buy snacks and drinks (including beer)Bad points- No bar or cafe or restaurant in hotel (except for breakfast)- Nothing of interest around the hotel, the area consists of busy roads TipAlthough the Berliner Tor station is very close, you have to cross over the railway to get to the hotel - there are several ways to do this. There are several exits form the station, if you use the wrong one you might find yourself lost! Novum Hospitality, Inhaber at Hotel Ambassador Hamburg, responded to this review Dear Smudge456,Thank you very much for your review.We are pleased that you were satisfied with our price-performance ratio. However we regret that you did not like the area of our hotel. Nevertheless we hope this does not deter you from visiting our hotel again.With kind regardsYour Novum Hotel Ambassador team

  • User:Marina B

    Trip type:

    Good hotel, rude receptionist

    rating06 Jun 2022

    I loved everything about this hotel. It was clean, large room, breakfast was good, only 5 min walk from the station. For the price we paid, it was perfect. I would give this hotel rating of 5 if not for the reception staff. When we checked in, they tried to charge us more. It was only €2, not a big deal, but when I mentioned it to the receptionist, she was so rude and angry about it. At that moment €2 became a big deal for me too and I requested a detailed bill. She just took €2 from her pocket and gave it back to me, but still refused to give me a detailed bill. I just thought it was very weird.

  • User:Mick M

    Trip type: Solo travel

    quite good

    rating17 Mar 2019

    nice lobby and restaurant friendly staff nice breakfast even if a bit overpriced.single room clean and quiet enough. close to underground and one stop from central train station. Area with not much to do apart having a drink at the hotel bar. all in all a decent stay at this hotel AmbassadorHam, Front Office at Hotel Ambassador Hamburg, responded to this review Dear Guest,thank you so much for taking the time to rate our hotel. On behalf of the whole team, I would like to invite you to book a stay with us in the future as well. We are very happy about your comment.Best regardsKristin Derben

  • User:Springergabel

    Trip type: Business

    Nothing special

    rating29 Dec 2018

    This hotel is close to station Berliner Tor. Rooms and breakfast are ok. But nothing special. If you look for a good value for money choice at a busy time, this hotel is an option. But there are most of the time better alternatives close to the main station/city centre. AmbassadorHam, Front Office at Hotel Ambassador Hamburg, responded to this review Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an even more enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Kristin Derben

  • User:nik02m

    Trip type: Business

    Not the best experience I had

    rating13 Dec 2018

    I was in Hamburg for a Business trip and my company books a room here for each employ that has to visit Hamburg.Firstly, they didn't have single rooms available for the days I would stay so we booked a twin room. In all the booking websites those rooms were listed 108 euro per night, it was same price for 1 or 2 persons. I asked if my girlfriend could stay with me and they said she has to pay 30 euros per day, I said that the price online was the same for one or two people and they said we booked with corporate price or offer, the company paid 102 euros per night, figure the maths out yourselfs.... So my girlfriend stayed to a friend for some days and just visited me to go out together.Secondly, I come to the hotel at midnight and as I know from the company I work they pay when I leave and they get an invoice, and they are asking me to pay the total amount of the nights I am staying ( which is about my monthly salary) at the end they allow me to pay at least half of the nights. On the morning management from the company calls and they refund me the money.Thirdly, because its really cold in December I requested to be taken to a smoker's room and so very politely they did. In this room the shower was clogged, in five minutes the shower was getting filled up with water and getting out. I asked them 3 days in a row to fix it they were very polite they said sorry and they said they were going to send a technician immediately. The problem was not solved, for me this is uncomfortable and pretty gross and on the last day they said "but he said he checked and there is no issue" , like I am some kind of a retard or I haven't been to another of there rooms. I am not asking them again to fix it but I am not staying here again either.On the other hand the room was cleaned every day, they had a lot of clean towels every day for a person and they had a nice TV and mattress, however only those were the advantages which I think is pretty common to any hotel. AmbassadorHam, Front Office at Hotel Ambassador Hamburg, responded to this review Dear guest,Thank you so much for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Firstly, regarding the price difference on the internet and in our hotel: There are three overall categories of pricing. Online, our Hotel and Company Bookings. Different websites have their own pricing, which we have no control over. Our hotel has its own pricing, if you book for example by phoning us directly in Hamburg. Some companies have a special rate with us because they very often book in their employees here, which explains the pricing difference between online information and the information given here with us. This can always be the case.Secondly, regarding the refunded deposit payment: We are deeply sorry for this payment issue. We needed some kind of security payment and refunded it right away, as you said. If we don’t have enough information from the company in time, we need to be safe as a business. However, we completely trusted you and this situation has not occurred before or since. Still, we regret your negative experience and hope to assure that this will not happen again to you, as we now know your company.Thirdly, regarding the shower situation: We are very sorry for your bad experience. We would have switched your room without any problem if you had come during the morning time, as we advised you to do while you were here. I want you to know that you were completely understood and that of course, we fully believed you when you explained your situation and your feelings. We did send the technician several times. Please know that we tried everything in our power in order to make your stay as comfortable as possible. Early comments on any discomfort are always taken care of right away.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Kristin Derben

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