Premier Inn Hamburg City Alster Hotel

Recent Reviews: 81

• User: F H

  Trip type: Friends getaway

  Avoid This Hotel: Extremely Poor Housekeeping, Rude Staff, and Serious Dirty Bed Linen

  My experience at this hotel was extremely disappointing. The receptionist who checked us in was unfriendly, unwelcoming, and difficult to approach, which created a poor first impression from the start.The room cleaning service was equally frustrating. Housekeeping was not provided automatically, and every morning before 12pm we had to go to reception to request that the room be cleaned. What made… Read moreMy experience at this hotel was extremely disappointing. The receptionist who checked us in was unfriendly, unwelcoming, and difficult to approach, which created a poor first impression from the start.The room cleaning service was equally frustrating. Housekee… Read more

• User: Renwar N

  Trip type: Family

  Terrible

  I rarely write negative reviews, but my stay at Premier Inn Hotel Alster Hamburg left me quite disappointed. The communication via email was frustrating and inefficient. I clearly requested an extra bed for my child, and after confirming this twice, I never received a response. I attempted to call the hotel to ensure everything was in order, but no one answered. Upon arrival, I was informed that t… Read moreI rarely write negative reviews, but my stay at Premier Inn Hotel Alster Hamburg left me quite disappointed. The communication via email was frustrating and inefficient. I clearly requested an extra bed for my child, and after confirming this twice, I never re… Read more

• User: 594cathalo

  Trip type: Couples

  So So

  Staff not very friendly, hadn't booked breakfast but got coffee in the morning in reception, everything seemed like a chore for staff in taking payment and serving coffee 3rd day no hot water, couldn't have a shower, wasn't informed, asked about it, told they didn't know when it would be back, that was AM, asked again at 5.00pm, still no answer. Convenience, excellent, location excellent, cleanlin… Read moreStaff not very friendly, hadn't booked breakfast but got coffee in the morning in reception, everything seemed like a chore for staff in taking payment and serving coffee 3rd day no hot water, couldn't have a shower, wasn't informed, asked about it, told they… Read more

• User: 123Isolabella456

  Trip type: Business

  Business Hotel with everything one needs

  Solid hotel for business trips, rooms sufficiently large, beds rather small. There are better Premier Inns but still one of the best business hotels in Hamburg with a central location.Check in is sometimes really slow, check out really fast. There is a supermarket in the "backyard" of the hotel 7-22 hrs.Solid hotel for business trips, rooms sufficiently large, beds rather small. There are better Premier Inns but still one of the best business hotels in Hamburg with a central location.Check in is sometimes really slow, check out really fast. There is a superma… Read more

• User: karenabe08

  Trip type: Family

  Bad cleaning and missing items

  At first, it seemed a nice hotel, with good price. Localization is indeed very good, near two subway stations and bus stops. You can easily reach downtown in 10min. But cleaning is really bad. I had to move our sofabed and there were crumbs on the floor. Crumbs that could be easily cleaned with a vacuum cleaner. And the shower drain was clogged. My husband had to clean it by himself so our bedroom… Read moreAt first, it seemed a nice hotel, with good price. Localization is indeed very good, near two subway stations and bus stops. You can easily reach downtown in 10min. But cleaning is really bad. I had to move our sofabed and there were crumbs on the floor. Crumb… Read more