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The Westin Hamburg Elbphilharmonie

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The Westin Hamburg Elbphilharmonie

locationHamburg, Hamburg

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About The Westin Hamburg ElbphilharmonieAbout The Westin Hamburg Elbphilharmonie

Location

This hotel is located in Hamburg.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. Parking facilities available to guests include a garage and a car park (for a fee). Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, 24-hour room service, a laundry service and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Daily newspapers are available for purchase. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. The kitchenette comes with a microwave and a tea/coffee station. Further amenities include an ironing set and a trouser press. A telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and bathrobes are provided. As an extra convenience, bathrooms provide cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Comfortable sun loungers are available on the terrace. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Entertainment options and leisure facilities include live music and a dance club.

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at The Westin Hamburg Elbphilharmonie Amenities at The Westin Hamburg Elbphilharmonie

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Nightclub

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

523

Very Good

281

Average

187

Poor

99

Terrible

71

Recent Reviews: 1161

  • User:Getaway02613976178

    Trip type: Business

    NOT a 5 star!!!

    rating17 Feb 2026

    This is NOT a 5 star!! I would rate it more 3,5-4 stars. Breakfast very bad!! Room was nice and bigPool is nice.We do not come back here in the future. Overpriced. Katharina Müller, Guest Services / Front Office at The Westin Hamburg Elbphilharmonie, responded to this review Dear guest,thank you very much for taking the time to rate your past stay at The Westin Hamburg Elbphilharmonie.Since we are very sorry to hear, that we were not able to convince you with our service, we would love to receive further information from your side. Please do not hesitate to contact us by email on experience.westinhamburg@arabella.com.Sincerely,your Guest Experience Team

  • User:Fearless791060

    Trip type: Business

    Great stay!

    rating04 Feb 2026

    We had a great 2 weeks stay at the Westin Elbphilharmonie Hamburg.The room is fabulous, amazing view over looking the city & harbor. Location is excellent, walking distance to most touristy places. 4 minutes walk to the bus stop., train stop just 9 minutes walk.Front desk receptionists can use some improvement. Staffers often seem cold & unapproachable! Housekeeping staff sometimes did not replenish, we took the tissue box and place it on our nightstand as we needed to use it at night, and for an entire week, they didn’t put a new box in the bathroom.Breakfast is the highlight of the day! Tons of choices, with wide variety of breads, pastries, freshly prepared eggs, fish, salad, yogurt, fresh fruits and drinks! Our server Gianmarco who is there most days is very polite, friendly & helpful. Tetiana & Septia always greeted us with a warm smile. The Westin Heavenly Spa is awesome! It has 2 steam rooms & 2 Saunas, each has different temperature.They also offer a weekly yoga class. Guest experience manager Katharina is the best! She went above & beyond to get us the Chocolate we like. She also try to get us an upgraded room that suits our needs. Unfortunately, the upgrade was not offered to us until 2 days before our departure. Regardless, we appreciate her efforts.

  • User:MatthiasBourne

    Trip type: Couples

    Incredible Views, but Not the Luxury Experience We Expected

    rating14 Dec 2025

    We stayed for one night at The Westin Hamburg Elbphilharmonie after visiting friends in the city. We wanted to treat ourselves and chose this hotel specifically for the “luxury” experience and the iconic building. We booked a room with a view on the 16th floor, and the view really was spectacular. Waking up to the city skyline, especially with the view from the bed and the bathtub, was absolutely beautiful and without doubt the highlight of our stay.That said, I expected much more from a hotel of this reputation and price point. The check-in experience was surprisingly bland and felt no different from a budget hotel. The reception staff were not particularly warm or welcoming, and the whole interaction felt rushed and impersonal. Unfortunately, it gave the impression that we were being judged based on how we looked. We were travelling and dressed comfortably, but that should never matter, especially in a hotel that presents itself as luxury.The room itself was fine, but aside from the view, it didn’t feel luxurious. The design felt quite ordinary, and the layout was a bit odd, particularly the lamp placed awkwardly in the middle of the room. Nothing was wrong as such, but nothing stood out either.The building itself is incredible, and the views are genuinely unforgettable. I would recommend staying here for the experience of the Elbphilharmonie and the scenery alone. However, if you’re looking for true luxury service and atmosphere, this hotel doesn’t quite deliver. Katharina Müller, Guest Services / Front Office at The Westin Hamburg Elbphilharmonie, responded to this review Dear Matthias Bourne, Thank you very much for sharing your feedback with us – we truly appreciate it.We are delighted to hear that you enjoyed the spectacular view from your room; waking up to the city skyline is indeed one of the highlights of our location. At the same time, we sincerely apologize for the impersonal check-in experience you described.This does not reflect the level of warmth and hospitality we strive to provide.Please be assured that we are taking your comments seriously and will use them as an opportunity to further train our team to ensure every guest feels genuinely welcomed, regardless of circumstances. Your observations are invaluable to us as we continuously work to improve our service.We hope to have the chance to welcome you back and provide the luxury experience you expected. Warm regards, Your The Westin Hamburg Guest Experience Team

  • User:VoyageurBlase

    Trip type:

    A pleasant stay marred onky by some sickly sweet scent in the lobby

    rating14 Aug 2025

    Our arrival by car would have been far easier if there had been either better signage indicating where we might unload our vehicle or had there been a bellhop. It was easy to maneuver through the garage and park, a novelty for many European garages. Of course, we did not move the car again until the day we left. We enjoyed our well furnished, comfortable room with its novel porthole window that allowed us to have fresh air. I also appreciated that the windows had been treated to reduce bird impacts (and deaths). The staff was very pleasant and accommodating. We found the bar with its great views to be far too noisy much of the time. Access to the performing center was great. There are super restaurants within walking distance. The only real downside was the unpleasant intense soap-like odor being pumped into the lobby near the elevators. I tried to hold my breath because it caused my allergies to flair up, resulting in a headache. I was ecstatic one day to see that someone had unplugged the machine.

  • User:Petra S

    Trip type: Family

    Brilliant views and central location

    rating28 May 2025

    Excellent - nothing left to wish for. Brilliant location, superb views, staff extremely helpful. We changed the room and got a free upgrade overlooking port and city. Parking on site was available - not cheap - but for the location okay.The swimming pool had a good length and the gym was well equipped. Breakfast was a buffet with good choices.

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